WorksheetsManagement Quiz
Total questions: 81
Worksheet time: 20hrs 15mins
Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.
an assembly line worker
a laborer
a manager
a salesperson
In the past, nonmanagerial employees were viewed as employees who ________.
reported to top executives
reported to middle managers
supervised others
had no others reporting to them
Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?
first-line managers
top managers
production managers
research managers
All levels of management between the supervisory level and the top level of the organization are termed ________.
middle managers
first-line managers
supervisors
foremen
Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairman of the board?
team leaders
middle managers
first-line managers
top managers
Agency head or plant manager is most likely associated with which of the following?
team leaders
middle managers
first-line managers
top managers
The lowest level of management is ________.
a nonmanagerial employee
a department of research manager
a vice president
a first-line manager
Supervisor is another name for which of the following?
team leader
middle manager
first-line manager
top manager
Managers with titles such as regional manager, project leader, or plant manager are ________.
first-line managers
top managers
production managers
middle managers
Division manager is associated with which of the following levels of management?
team leaders
middle managers
first-line managers
top managers
________ is the process of getting activities completed efficiently and effectively with and through other people.
Leading
Management
Supervision
Controlling
The distinction between a managerial position and a nonmanagerial position is ________.
planning the work of others
coordinating the work of others
controlling the work of others
organizing the work of others
Wasting resources is considered to be an example of ________.
efficiency
effectiveness
inefficiency
ineffectiveness
An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be ________.
efficient and effective
increasing efficiency
increasing effectiveness
concerned with inputs
Effectiveness is synonymous with ________.
cost minimization
resource control
goal attainment
efficiency
Efficiency refers to ________.
the relationship between inputs and outputs
the additive relationship between costs and benefits
the exponential nature of costs and outputs
increasing outputs regardless of cost
In successful organizations, ________.
low efficiency and high effectiveness go hand in hand
high efficiency and low effectiveness go hand in hand
high efficiency and high effectiveness go hand in hand
high efficiency and high equity go hand in hand
Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.
effectiveness; efficiency
efficiency; effectiveness
effectiveness; goal attainment
goal attainment; efficiency
________ was a French industrialist who first identified the basic management functions.
Weber
Taylor
Herzberg
Fayol
Today, the basic management functions are considered to be ________.
planning, coordinating, staffing, and directing
planning, organizing, leading, and directing
commanding, organizing, leading, and staffing
planning, organizing, leading, and controlling
Which of the following management functions from the mid-1950s is no longer included in the basic functions of management?
planning
staffing
leading
controlling
Writing an organizational strategic plan is an example of the ________ management function.
leading
coordinating
planning
organizing
Organizing includes ________.
defining organizational goals
hiring organizational members
motivating organizational members
determining who does what tasks
A manager resolving conflict among organizational members is performing what function?
controlling
commanding
directing
leading
The process of monitoring, comparing, and correcting is called ________.
controlling
coordinating
leading
organizing
________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.
Henri Fayol
Henry Ford
Henry Mintzberg
Henry Morris
According to Mintzberg's management roles, the ________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.
informational
interpersonal
technical
decisional
The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the ________ levels of the organization.
lower
middle
higher
supervisory
Which of the following is not an example of a decisional role according to Mintzberg?
spokesperson
entrepreneur
disturbance handler
resource allocator
A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which role?
informational
leader
liaison
disseminator
A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?
figurehead
monitor
disseminator
interpersonal
The ________ role is more important for lower-level managers than it is for either middle- or top-level managers.
leader
entrepreneur
spokesperson
disseminator
The emphasis that managers give to various roles seems to be based on their ________.
organizational level
tenure with the organization
experience in their field
personality
Which of the following is not an example of an interpersonal role according to Mintzberg?
figurehead
leader
liaison
spokesperson
According to Mintzberg's management roles, the ________ roles involve receiving, collecting, and disseminating information.
interpersonal
informational
technical
decisional
All of the following are examples of informational roles according to Mintzberg except ________.
liaison
monitor
disseminator
spokesperson
Which of the following is not an example of a decisional role according to Mintzberg?
spokesperson
entrepreneur
disturbance handler
resource allocator
All of the following are managerial roles that are more important at the higher levels of the organization except ________.
leader
disseminator
figurehead
negotiator
Which of the following represents the most useful way of describing the manager's job?
roles
functions
skills
organizational level
Many of Mintzberg's roles align with the basic functions of management. For example, the ________ role is a part of planning.
figurehead
leader
liaison
resource allocation
All three of Mintzberg's interpersonal roles are part of the ________ function.
organizing
planning
leading
controlling
The three essential managerial skills include ________.
technical, human, and empirical
human, empirical, and conceptual
technical, interpersonal, and controlling
technical, human, and conceptual
Understanding building codes would be considered a ________ skill for a building contractor.
human
technical
conceptual
empirical
Which of the following is true concerning technical and managerial skills?
Human skills and technical skills remain equally important as managers move to higher levels.
Technical-skill needs remain necessary and human skills decrease as managers move to higher levels.
Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.
Both human-skill and technical-skill needs decrease as managers move to higher levels.
Managers with good ________ are able to communicate, motivate and lead to get the best out of their people.
human skills
conceptual skills
technical skills
visual skills
Technical skills include ________.
leadership and efficiency in a certain specialized field
knowledge of and proficiency in a certain specialized field
familiarity with and interest in a general field of endeavor
skill and interest in a general field of endeavor
The ability to work well with other people, both individually and in a group, describes which of the following skills ________.
technical skills
assessment skills
planning skills
human skills
Which of the following types of skills are described with terms such as abstract situations and visualization?
interpersonal
human
technical
conceptual
Which one of the following phrases is best associated with managerial conceptual skills?
decision making
communicating with customers
using information to solve business problems
product knowledge
Which of the following skills are more important at lower levels of management, as these managers are dealing directly with employees doing the organization's work?
human
technical
conceptual
empirical
Budgeting is associated with the management functions of planning and ________.
directing
organizing
leading
controlling
Mentoring is primarily associated with the management function of ________.
planning
organizing
leading
controlling
An organization is ________.
the physical location where people work
a collection of individuals working for the same company
a deliberate arrangement of people to accomplish some specific purpose
a group of individuals focused on profit making for their shareholders
One of the common characteristics of all organizations is ________, which is typically expressed in terms of the organization's goals.
its people
its goals
its systematic structure
its purpose
One of the common characteristics of all organizations is ________, which clarifies members' work relationships.
its people
its goals
its deliberate structure
its purpose
A deliberate arrangement of people to accomplish some specific purpose is ________.
a structure
a process
an organization
an assembly operation
A difference between traditional organizations and new organizations is that the new organizations tend to be more ________.
stable
command oriented
rule oriented
dynamic
Which of the following best describes the concept that management is needed in all types and sizes of organizations, no matter the country in which they're located?
the partiality of management
the segmentation of management
the universality of management
the cultures of management
Universality of management means that ________.
all managers in all organizations perform the four management functions
all managers in all organizations can perform their job the same way
all organizations can hire any manager to perform the management jobs
any manager can work in any organization and perform any management job
Organizations that are well managed ________.
choose the best suppliers for their products
compete on an international basis because they have the best products
always have the lowest-cost products
develop a loyal customer base, grow, and prosper
A manager's success is typically ________.
dependent on how hard the manager works
how closely the manager supervises the employees
based on how skilled the manager is at the technical elements of the job
dependent on others' work performance
A primary responsibility of managers is creating a work environment that ________.
is safe and well lit
is clean and organized
allows employees to do their work to the best of their ability
provides excellent customer service
Each of the following represents a challenge of management except ________.
must operate with limited resources
are highly valued by organizations
must motivate workers in uncertain situations
success depends on others' performance
Now that both companies are merged and are a systematic arrangement of people set to accomplish a specific purpose, they could be described as a(n) ________.
business unit
multinational company
organization
holding company
One of the first things the engineers need to learn is that ________ are the people who direct the activities of others in an organization.
directors
managers
subordinates
line workers
Another fact that engineers need to learn is that supervisors may frequently be referred to as ________.
middle managers
top managers
project leaders
first-line managers
Many of the engineers in the group are unclear about what managers actually do. Your training materials explain that a manager's job focuses on ________.
the performance of clerical duties
personal achievement
helping others accomplish their work goals
supervising groups rather than individual employees
Which of the following is not an example of a decisional role according to Mintzberg?
spokesperson
entrepreneur
disturbance handler
resource allocator
Which of the following is not an example of an interpersonal role according to Mintzberg?
figurehead
leader
liaison
spokesperson
According to Mintzberg's management roles, the ________ roles involve receiving, collecting, and disseminating information.
interpersonal
informational
technical
decisional
All of the following are examples of informational roles according to Mintzberg except ________.
liaison
monitor
disseminator
spokesperson
Which of the following is not an example of a decisional role according to Mintzberg?
spokesperson
entrepreneur
disturbance handler
resource allocator
All of the following are managerial roles that are more important at the higher levels of the organization except ________.
leader
disseminator
figurehead
negotiator
The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the ________ levels of the organization.
lower
middle
higher
supervisory
The organizing process is more important ________.
for top-level managers than it is for first-level managers only
for top-level managers than it is for either middle- or first-level managers
than leading at all levels of management
than any of the other management processes
Which of the following best describes the concept that management is needed in all types and sizes of organizations, no matter the country in which they're located?
the partiality of management
the segmentation of management
the universality of management
the cultures of management
Universality of management means that ________.
all managers in all organizations perform the four management functions
all managers in all organizations can perform their job the same way
all organizations can hire any manager to perform the management jobs
any manager can work in any organization and perform any management job
Almost all managerial tasks involve ________.
decision making
organization skills
interpersonal skills
handling information
Understanding building codes would be considered a(n) ________ skill for a building contractor.
interpersonal
technical
conceptual
political
Technical skills include ________.
leadership and efficiency in a certain specialized field
knowledge of and proficiency in a certain specialized field
familiarity with and interest in a general field of endeavor
skill and interest in a general field of endeavor
Which of the following types of skills is described with the terms analyze and diagnose?
interpersonal
political
technical
conceptual
