WorksheetsChap 3 & 4
Total questions: 11
Worksheet time: 11mins
What is the best way for an employee to inform an employer that he or she is resigning?
Walk into the employer’s office to say goodbye
Write a letter of resignation listing the reasons for leaving
Leave a message with a two-day notice
Write a thank-you note for the experience
The variety of people and their backgrounds, experiences, opinions, and abilities is known as:
Diversity
Principles
Prejudices
Modeling
Generalizations that individuals make about particular groups that assume all members of that group are the same are called:
Diversity
Principles
Prejudices
Stereotypes
The helpful information that a person receives about his or her actions or performance is known as:
Feedback
Empathy
Motivation
Professionalism
Why is teamwork valuable?
Team members can learn from each other
Communication is not needed
Team members can let others do the work for them
Decisions take longer
All employees of the restaurant and foodservice industry must bring what type of attitude to their work?
Casual
Biased
Positive
Defensive
How much notice should a resignation letter include?
1 week
2 weeks
3 weeks
4 weeks
A general attitude toward a person, group, or organization on the basis of judgments unrelated to abilities is called:
Stereotypes
Bias
Diversity
Prejudice
Which of the following is a component of
effective listening?
Being sort of engaged with someone
Listening to someone’s exact words
Repeating what was heard
Trying to remember the key ideas
The act of identifying with the feelings, thoughts, or attitudes of another person is practicing
(a)
One major obstacle to good communication is (a) which can happen when not enough instruction has been provided to get the problem fixed.
