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WorksheetsNOCTI GM Review
Total questions: 80
Worksheet time: 43mins
If a business conducts a SWOT analysis to decide whether or not to expand, which of the following would be categorized as an "O"?
money is available for the expansion
there is the potential for increased profits
new competition could enter the market
company expenses have increased
The North American Free Trade Agreement (NAFTA) created a free-trade area for
Mexico, the U.S., and Canada
Mexico and Canada
Mexico and Panama
Mexico, Guatemala, and Belize
Two types of business partnerships are general and
contractual
fiduciary
limited
cooperative
The planning, pricing, promoting, and distribution of goods and services is known as
advertising
marketing
logistics
forecasting
The main purpose of an effective performance evaluation is to
help companies determine who to fire when times get hard
help workers to determine when they should ask for a salary increase
help workers develop their strengths and work on their weaknesses
help companies to determine what other jobs workers might be good at
When an employee gets a new job, he or she has to fill out a W-4 form. This form is a/an
statement of earnings and deductions
withholding certificate for tax purposes
employment eligibility verification
authorization for direct deposit
John, the HR manager, has been asked to recruit applicants for a newly created position in ethnology, a specialized area of biology. Of the following, which is the most effective method for advertising the job opening to qualified ethnologists?
Place a job ad in the classified section of the local daily newspaper.
Place an ad in the jobs section of a professional ethnology website.
Place an ad on a national television station to be aired during a documentary on ethology.
Place an ad in the local university's student newspaper.
An effective evaluation system allows an employer to state expectations and
fire the employee the employer does not like
provide feedback
decrease employee morale
increase the probability of lawsuits
Which one of the following job interview questions is illegal under the employment discrimination laws?
Do you have good on-the-job communication skills?
Are you single or married?
How did you find out about our company?
What did you do in your last job?
A law that protects the rights of people with conditions such as blindness is the
National Labor Relations Act of 1935
Family and Medical Leave Act of 1993
Civil Rights Act of 1964
American with Disabilities Act of 1990
Administrative assistants at ABC Company earn $10 per hour during their first 6 months of employments. At the end of the first 6 months, and each additional 6-month period thereafter, the hourly pay is increased by $0.50. What is the total gross pay for an administrative assistant who has worked 35.5 hours during a one week pay period and has 18 months experience?
$355.00
$372.75
$390.50
$408.25
Which of the following sentences is grammatically correct?
The injured accident victim was laying on the road until the ambulance arrived.
We arrived their at 3 PM to begin the meeting.
The manager busted into the wrong office by mistake.
Ann missed the meeting because she was lying in bed with the flu.
If a worker's gross pa is $750 and 1.25% of the worker's earnings are withheld for Medicare tax, what dollar amount of Medicare tax is being withheld?
$7.35
$9.38
$93.75
$125.50
According to the law of supply and demand, when high winds in Hawaii damage the coffee plants, coffee will be
low in price because people will switch to tea to avoid price increases
in short supply, and therefore higher in price
unaffected in price or supply
in short supply with an unchanged price
A country exported $689,269 worth of goods and imported $3,465,029 worth of goods. What is the trade surplus or deficit?
-$2,775,760
-$986,637
$2,775,760
$4,154,298
In order to increase sales, a company hired a telemarketing firm. Telemarketers logged 3,496 hours, making 46,397 presentations and 6350 sales, and increasing the company's revenues by $295,300. The telemarketing firm charged $45 per hour for their services. How successful was the business venture?
wildly successful, netting over $200,000
a good investment with a profit of over $137,000
a good start, doing slightly better than $6,000
a bad venture with a negative return of -$245,000
Which of the following acts regulates the federal minimum wage for interstate commerce?
Fair Labor Standards Act
National Labor Relations Act
Revenue Act
Equal Pay Act
A company follows the procedures in the following chart when determining how to handle delinquent accounts. If today's date is October 15th and a customer's bill was due August 1st, the billing department will handle this lack of payment by
sending a reminder in the next bill
telephoning the customer
sending a letter from the billing manager
turning the customer's account over to a collection agency
A CEO urges employees to buy stock in the company and then sells his/her personal stock because of a coming change that will likely decrease the stock prices. The actions of the CEO showed
a keen business acuity
loyalty to the company
unethical behavior
honesty and integrity
Which of the following situations is an example of an employee exhibiting unethical behavior?
clocking out at the end of the day
scheduling a two-week vacation
taking a day of sick leave to play golf
working four ten-hour days to shorten the week
An example of nonverbal communication is
speaking
nodding
writing
emailing
An example of active listening skills is
planning what to say next
paraphrasing what has been said
taking notes after the conversation
nodding during the conversation
When an employee is giving an oral presentation he or she should speak clearly and
in a low voice
quickly
confidently
in a monotone voice
James wants to send a personalized letter to each of his sales clients. To do this, James should use
mail-merge
auto-formatting
design templates
auto-addressing
What function command would calculate the annual average for the set of data shown on the spreadsheet?
=average(b3:b6)
=average(b8)
=average(a3:a6)
=average(a3:b6)
Company ABC sends an "anniversary card to each client on the date they started working with the company. To maintain an electronic record, they should use a
calendar
planner
card file
database
Which of the following questions are most likely to get to a specific definition of a problem?
What was happening when the failure occured?
Has this problem happened before?
What other problems have you had with this machine?
How often has the problem happened before?
Which of the following charts or diagrams is best used to help determine possible root causes of problems?
Pareto
fishbone
Gantt
Pie
When a group is (what) possible solutions for a problem, they should record all comments and suggestions.
brainstorming
forming
thinking
working out
To be a good team leader, it is important to
be a technical expert in the field
recognize the strengths of others
be autocratic and make all decisions alone
socialize with team members and be well liked
Robert is a new employee and has joined a work team for the company. What is the best way the other team members can help Robert to participate meaningfully in the team discussions?
Instruct Robert not to talk very much during the first meeting he attends, so he can learn as much as possible.
Assign Robert to watch the group during the first few meetings.
Let Robert fend for himself.
Tell Robert about the "ground rules" the team has created to guide the meetings and explain what the group has done in recent meetings.
A fire may be controlled without upsetting the thermal layer by
directing a straight stream to the middle of the fire
aiming the stream at the ceiling and allowing the water to rain down on the fire
rolling the stream around the perimeter of the room
using a straight stream at the base of the fire
The proper method for lifting is to keep the back straight, spread the feet comfortably, and lift with the muscles.
leg
back
arm
abdominal
When a company sends a packet of information and forms prior to the interview, be sure to
leave it at home since it is not needed at the interview
take the entire packet with you to the interview
bring information about competitiors to the interview
bring your salary and benefit requirements to the interview
A good way to develop additional business-related career skills is to
work extra hard at your current job
develop a close relationship with the supervisors
network to create contacts
participate in available education classes
Which of the following is an example of a reliable information source?
Social media posts
Official company documents
Personal blogs
Rumors
Which of the following is NOT mentioned as a crucial aspect of workplace communication?
Sharing information
Teamwork
Personal achievements
Productivity
Effective communication is only important for managers in the workplace.
True
False
What should you check to evaluate the reliability of a source?
Author's credentials
Recent publication dates
Verification across multiple sources
All of the above
Which type of presentation is described as being more casual and conversational?
Formal presentations
Informal presentations
Which of the following is NOT a recommended way to engage your audience?
Using relevant visuals
Speaking in monotone
Encouraging interaction
Tailoring content to the audience
True or False: Nonverbal cues are the same across all cultures.
True
False
Which of the following is a type of nonverbal communication?
Word choice
Facial expressions
Tone of voice
Written messages
What can affect communication styles in a diverse workplace?
Greetings and introductions
Personal space and touch
Time perception
All of the above
True or False: Developing cultural intelligence is unnecessary for global workplace interactions.
True
False
What should students reflect on during the review session?
Their own communication skills
How to avoid communication
The mistakes of others
None of the above
True or False: Developing cultural intelligence is unnecessary for global workplace interactions.
True
False
True or False: Language barriers are irrelevant in verbal communication.
True
False
Which of the following is a component of active listening?
Interrupting the speaker
Paying full attention
Ignoring nonverbal cues
Avoiding questions
True or False: Practicing your delivery can boost confidence and effectiveness.
True
False
What is a key element of an effective presentation?
(a)
To be a good team leader, it is important to?
be a technical expert in the field
recognize the strengths of others
be autocratic and make all decisions alone
socialize with team members and be well liked
When a group is ______possible solutions for a problem, they should record all comments and suggestions.
brainstorming
researching
thinking
working out
Janet is a new employee and has joined a work team for the company. What is the BEST way the other team members can help Janet to participate meaningfully in the team discussion?
instruct Janet not to talk very much during the first meeting she attends, so she can learn as much as possible.
assign Janet to watch the group during the first few meetings.
let Janet fend for herself.
tell Janet about the "ground rules" the team has created to guide the meetings and explain what the group has done in recent meetings.
What does NAFTA stand for
nothing available for teaching actions
North American Free Trade Agreement
North American Free Travel Agreement
North American Free Tourist Agreement
If a business conducts a SWOT analysis to decide whether or not to expand, which of the following would be categorized as an "O"?
money is available for the expansion
there is the potential for increased profits.
new competition could enter the market
company expenses have increased
Two types of business partnerships are general and
contractual
fiduciary
limited
cooperative
A mission statement describes an organization's
absentee policy
building plans
purpose or goal
job postings
The best way to motivate workers to do a good job is
providing positive feedback to reinforce what they do correctly
providing negative feedback to discourage them from what they do incorrectly
Making them complete against each other to encourage a spirit of achievement
acknowledging only group achievements rather than individual ones to reinforce the team attitude
Ergonomics is the study of implementing safety and ___ in the computer user's workplace
well being
comfort
cleanliness
health
A ____ fire extinguisher should be used on a computer fire
class A
class B
Class C
class D
John is managing a team. He should tell the team members that
A team's success depends on each person doing his/her part.
It is acceptable for some team members to work on other things most of the time.
Team members should give their attention to the most opinionated team member.
Attendance at team meetings is not required.
The term for research to determine factors, conditions, and characteristics of a market is
Brainstorming
Market Analysis
Goal Setting
Prototyping
The business cycle refers to
The repeated movement from good economic times to bad and back
The inflation of prices over time
Shifts in business laws as the government changes from Republican to Democrat and back
Fluctuations in a company's stock price throughout the year
Ms. James applies for a job at ABC Company and indicates that she has completed a college degree. Discovering that she attended college, but did not complete a degree, the company has concerns about her
Grades
Integrity
Religion
Age
A W-2 form is a/an
annual statement of earnings and tax deductions
withholding certificate for tax purposes
transmittal of wage and tax statements
employment eligibility verification
An employee earns a commission of 7 percent of total sales. This week the employee's total sales were $2,345. What was the commission earned for the week?
$164.15
$1,641.50
$2,180.85
$2,509.15
The tax that is paid by employers to provide temporary relief for individuals who are out of work is called
income tax
unemployment tax
sales tax
FICA
Economics is the process of making decisions to satisfy unlimited human needs and wants with ______ resources.
stagnant
unwanted
abundant
limited
A retail clerk earns $192 per week. The total deductions per week from the clerk's wages are $34.23. How much is the clerk's take-home pay per week.
$137.84
$143.22
$157.77
$163.49
Which of the following statements is supported by the graph?
Gender and earnings have no correlation.
Having an advanced degree increases women's median incomes more than it increases men's median incomes.
People with only a high school diploma earn the lowest wages.
Workers with more education tend to earn higher salaries than those with less education.
Which method of business organization offers owners the most protection of their personal assets?
partnership
corporation
sole proprietorship
trade union
To calculate projected profit for a business, which type of computer application would be most helpful?
presentation
spreadsheet
web design
word processor
According to federal law, which taxes must be withheld from an employee's paycheck and matched in amount by the employer?
Income tax
Real estate tax
Sales tax
Social Security tax
Which sentence is grammatically correct as written?
Our accountant thinks we should sale the property.
Neither the president of the bank nor the directors knew about the fraud.
The mangers approved of the plan with enthusiasm.
None of the budget were voted on at the last meeting.
