WorksheetsModule 2: Communication in Business
Total questions: 30
Worksheet time: 16mins
Communication is when the SENDER speaks AND the ________ accurately decodes its meaning
SENDER
RECEIVER
MESSAGE
FEEDBACK
___________ is the receiver’s response to the sender’s message that indicates understanding?
Hearing
Seeing
Encoding
Giving Feedback
________ is anything that interrupts or interferes with the delivery of intended communication?
Noise
Encoding
Feedback
Content
Which is the least effective form of communication
message in a bottle
refugee boats
Letters, memos, reports and notices are examples of which communication channel?
Written
Visual
Electronic
Oral
The sales manager is trying to present information on the performance of the business and predictions based on trends. Which communication channel might be best suited?
Written
Visual
Oral
Electronic
With _______________ communication, written, oral and visual messages can be sent, and it is usually a quick way to transmit information.
Oral
Non-verbal
Visual
Electronic
Intonation, gestures, body movement are all examples of which communication channel?
Electronic
Oral
Non verbal
Visual
A contract is best communicated using which channel of communication?
Electronic
Written
Oral
Visual
A manager might be able to assess workers' attitudes, behaviour and feelings in an organisation through
Non verbal communication
Visual communication
Written communication
Oral communication
This channel of communication allows for immediate exchange of information and feedback, while offering direct contact between parties:
Non verbal
Visual
Oral
Electronic
Select the communication channel displayed
Visual
Oral
Electronic
Non verbal
Select the communication channel displayed
Visual
Non verbal
Written
Electronic
Select the communication channel displayed
Written
Non verbal
Visual
Oral
Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.
"Hey everyone, just wanted to check in on the project progress."
Formal
Informal
Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.
"I would be grateful if you could provide a detailed report by the end of the week."
Formal
Informal
Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.
"Dude, that presentation was awesome! Great job!"
Formal
Informal
Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.
"During this time, we will be focusing on key financial strategies."
Formal
Informal
Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.
"Let's grab coffee sometime and chat about the upcoming merger."
Formal
Informal
Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.
"In reference to your inquiry, the shipment is expected to arrive within two business days."
Formal
Informal
Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.
"It has come to my attention that there may be a discrepancy in the sales figures."
Formal
Informal
Determine which ONE disadvantage of informal communication
Alternative System
To Present Grievances
Lack of Secrecy
Another name for informal communication
(a)
Most of the time, informal communication fabricates the real facts and creates a rosy picture. This damages the working environment of any organization. The disadvantage refers to....
Committing Mistakes
Huge Rumor
Incomplete Information
This chain is characterized by a group of people gathering to discuss matters of mutual interest.
Single strand chain
Gossip chain
Probability chain
Employees can't make any complaints to superiors through formal communication. Informal communication gives the employees a better opportunity to raise their complaints, grievances, or claims. Sometimes, in this way, as an informal communication system, grapevine affects much. The statement refers to which advantage of informal communication?
Interpretation
Alternative system
To present grievances
The BEST explanation about a single strand chain network is....
It is used to relay interesting bits of news that may not be job-oriented
The information flows from one person to other in a sequential order
The first sender informs a few chosen individuals who again pass on the information to individuals of their choice.
Which of the following is an example of a rule for effective communication:
The message must be clear
Sender must deliver the message clearly and concisely
Receiver must be able to hear and receive the message
all the above
________ that describes what we want to say in our terms may present barriers to others who are not familiar with our expressions, buzz-words and jargon.
Language
Attitude
Lack of common experience
Problems with structure design
Oscar is having his online class. He was called by her teacher to read an excerpt when a truck suddenly horns and a bike pass by. He did not hear his teacher and did not open his mic. The class was all waiting for him to read no response from Oscar.
Cultural
Physical
Psychological
Linguistic Barrier
