wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

Module 2: Communication in Business

Total questions: 30

Worksheet time: 16mins

Name
Class
Date
1.

Communication is when the SENDER speaks AND the ________ accurately decodes its meaning

a)

SENDER

b)

RECEIVER

c)

MESSAGE

d)

FEEDBACK

2.

___________ is the receiver’s response to the sender’s message that indicates understanding?

a)

Hearing

b)

Seeing

c)

Encoding

d)

Giving Feedback

3.

________ is anything that interrupts or interferes with the delivery of intended communication?

a)

Noise

b)

Encoding

c)

Feedback

d)

Content

4.

Which is the least effective form of communication

a)

Email

b)

message in a bottle

c)

facebook

d)

refugee boats

5.

Letters, memos, reports and notices are examples of which communication channel?

a)

Written

b)

Visual

c)

Electronic

d)

Oral

6.

The sales manager is trying to present information on the performance of the business and predictions based on trends. Which communication channel might be best suited?

a)

Written

b)

Visual

c)

Oral

d)

Electronic

7.

With _______________ communication, written, oral and visual messages can be sent, and it is usually a quick way to transmit information.

a)

Oral

b)

Non-verbal

c)

Visual

d)

Electronic

8.

Intonation, gestures, body movement are all examples of which communication channel?

a)

Electronic

b)

Oral

c)

Non verbal

d)

Visual

9.

A contract is best communicated using which channel of communication?

a)

Electronic

b)

Written

c)

Oral

d)

Visual

10.

A manager might be able to assess workers' attitudes, behaviour and feelings in an organisation through

a)

Non verbal communication

b)

Visual communication

c)

Written communication

d)

Oral communication

11.

This channel of communication allows for immediate exchange of information and feedback, while offering direct contact between parties:

a)

Non verbal

b)

Visual

c)

Oral

d)

Electronic

12.

Select the communication channel displayed

a)

Visual

b)

Oral

c)

Electronic

d)

Non verbal

13.

Select the communication channel displayed

a)

Visual

b)

Non verbal

c)

Written

d)

Electronic

14.

Select the communication channel displayed

a)

Written

b)

Non verbal

c)

Visual

d)

Oral

15.

Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.

  1. "Hey everyone, just wanted to check in on the project progress."

a)

Formal

b)

Informal

16.

Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.

  1. "I would be grateful if you could provide a detailed report by the end of the week."

a)

Formal

b)

Informal

17.

Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.

  1. "Dude, that presentation was awesome! Great job!"

a)

Formal

b)

Informal

18.

Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.

  1. "During this time, we will be focusing on key financial strategies."

a)

Formal

b)

Informal

19.

Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.

  1. "Let's grab coffee sometime and chat about the upcoming merger."

a)

Formal

b)

Informal

20.

Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.

  1. "In reference to your inquiry, the shipment is expected to arrive within two business days."

a)

Formal

b)

Informal

21.

Instructions: Identify whether the following statements are typically used in formal (F) or informal (I) communication.

  1. "It has come to my attention that there may be a discrepancy in the sales figures."

a)

Formal

b)

Informal

22.

Determine which ONE disadvantage of informal communication

a)

Alternative System

b)

To Present Grievances

c)

Lack of Secrecy

23.

Another name for informal communication

(a)  

24.

Most of the time, informal communication fabricates the real facts and creates a rosy picture. This damages the working environment of any organization. The disadvantage refers to....

a)

Committing Mistakes

b)

Huge Rumor

c)

Incomplete Information

25.

This chain is characterized by a group of people gathering to discuss matters of mutual interest.

a)

Single strand chain

b)

Gossip chain

c)

Probability chain

26.

Employees can't make any complaints to superiors through formal communication. Informal communication gives the employees a better opportunity to raise their complaints, grievances, or claims. Sometimes, in this way, as an informal communication system, grapevine affects much. The statement refers to which advantage of informal communication?

a)

Interpretation

b)

Alternative system

c)

To present grievances

27.

The BEST explanation about a single strand chain network is....

a)

It is used to relay interesting bits of news that may not be job-oriented

b)

The information flows from one person to other in a sequential order

c)

The first sender informs a few chosen individuals who again pass on the information to individuals of their choice.

28.

Which of the following is an example of a rule for effective communication:

a)

The message must be clear

b)

Sender must deliver the message clearly and concisely

c)

Receiver must be able to hear and receive the message

d)

all the above

29.

________ that describes what we want to say in our terms may present barriers to others who are not familiar with our expressions, buzz-words and jargon.

a)

Language

b)

Attitude

c)

Lack of common experience

d)

Problems with structure design

30.

Oscar is having his online class. He was called by her teacher to read an excerpt when a truck suddenly horns and a bike pass by. He did not hear his teacher and did not open his mic. The class was all waiting for him to read no response from Oscar.

a)

Cultural

b)

Physical

c)

Psychological

d)

Linguistic Barrier