WorksheetsFO - TEST 1- 16 JAN 2025
Total questions: 19
Worksheet time: 7mins
The check-out process takes no longer than...?
5 minutes
10 minutes
5 minutes in urban hotels and 10 minutes in resorts
No specific as long as there are no lost and found items
For resort, check-in time will not last more than ...?
5 minutes
10 minutes
15 minutes
Can be flexible, subjected to the guest's further inquiry
For resort, FROM the moment the guest is handed the key, should the luggage NOT be delivered before the guest's arrival to the room, how long MUST it be done?
Within 10 minutes
Within 15 minutes
Within 20 minutes
The luggages should be transferred along with the guests
In luggage services and buggy request, what is the standard delivery time?
Within 5 minutes
Within 10 minutes
Within 15 minutes
Within 20 minutes
In Valet Parking Services, upon guest request, the car must be returned ...
Within 5 minutes
Within 10 minutes
Within 15 minutes
At the agreed time
In OUR resort, which service(s) is not eligible for Melia Rewards guests to earn points?
Spa
Room upsell
Excursion
Pressing and Laundry
Number of Lagoon Villas that have connecting rooms?
18
19
24
25
In Luggage Service, ....................
The associate removes the airline identification tags upon delivery to the room
Large valuables storage and luggage storage are available 24 hours per day, 7 days per week at no charge.
Associates arrive punctual within 10 minutes of the pick up request. Should there be a delay the guest will be informed of the estimated pick up time. Delays must not be over 20 minutes.
Placing suitcases on the room's luggage rack in the correct position (with the zip facing the outside)
In case the guest leaves their key card in the room, the associate helps to open their room right away to ensure time saving and seamless experience. True or False?
True
False
Bellman remove Gran Meliá luggage tag upon delivery to the room. True or False?
True
False
Bellman remove Gran Meliá luggage tag upon delivery to the room. True or False?
True
False
There is an exclusive complimentary valet parking service available from 07:00 to 23:00. True or False?
True
False
In Valet Parking Services, associate places a complimentary premium bottle upon check out. True or False?
True
False
To ensure effective communication, the guest's room number should be informed, loud and clear. True or False?
True
False
Associate answers the phone within two rings, in case it excesses, the associate offers apology. True or False
True
False
Superior upgrage is guaranteed from GOLD Melia Rewards Members. True or False?
True
False
Name of 4-bedroom Villas with all king-sized-bed? (Write number only)
11, 12, 24, 25
11, 12, 23, 25
11, 12, 26, 27
Name of Accessible rooms?
02021, 03022, 84011
02020, 03021, 84011
02021, 03021, 84011
02021, 03021, 84010
How many levels in the resorts?
2
4
5
