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WorksheetsProduct and Service Law
Total questions: 17
Worksheet time: 10mins
Which of these is not covered by consumer law?
Selling goods and services that are not as descibed
Selling goods and services at a high price
Selling products that don't work properly
Selling information about consumers to other businesses without their permission
If Consumer Laws weren't in place, some businesses might be tempted to be a bit dishonest.
True
False
___________________ are the individuals who purchase goods or services for personal use.
Buyers
Consumers
Constituents
Clients
Topics such as product liability, privacy rights, unfair business practices, etc. are considered areas of ________________ law.
Business
Marketplace
Copyright
Consumer
What are the consumer rights when buying goods and services?
They should be fit for purpose, of satisfactory quality and match the description
They should work as intended.
If goods or services are not fit for purpose, of satisfactory quality or as described, what could a customer be entitled to?
A refund only
A repair, refund or replacement.
Nothing, its not the businesses fault.
How long by law does the consumer have to return faulty goods for a full refund?
14 days
30 days
6 months
6 years
A consumer may not be entitled to a full refund if they use, wear or try to repair faulty goods.
True
False
A consumer damages goods bought by not following the instructions, do they still have rights?
Yes
No
A consumer buys a pair of glasses and drops them resulting in the frame being damaged, do they have any rights?
Yes
No
What does the law say about consumer rights when paying for services?
Must be fit for purpose, of satisfactory quality and match the description
Work must be carried out with reasonable care and skill, at a reasonable cost and within a reasonable time.
If a hairdresser cuts your ear whilst cutting your hair, what have they not shown?
Work was not carried out at a reasonable cost
The work was not carried out in a reasonable time
Reasonable care and skill was not shown to the consumer
If there has been a failure in the services bought by a consumer, you are entitled to either the service repeated but better or a price reduction - true or false?
True
False
Things to do if you have a complaint, EXCEPT.
Identify the problem and what you believe
would be a fair settlement.
Gather documentation regarding your complaint.
Go back to where you made the purchase. Calmly and accurately explain the problem and what action you would like taken.
If you are not satisfied with the response, go to the police headquarters and file a complaint.
A settlement of a dispute or controversy by setting up an independent person between two contending parties in order to aid them in the settlement of their disagreement.
Mediation
Settlement
Complaint
Legal Action
This Act protects the handling of personal information about individuals (including the collection, use and storage):
Racial Discrimination Act 1975 (Cth)
Australian Human Rights Commission Act 1986 (Cth)
Australian Consumer Law Act 1992 (Cth)
Privacy Act 1988 (Cth)
This Act provides automatic guarantees to consumers against issues like fraud or mis-selling when they purchase a product or service:
Racial Discrimination Act 1975 (Cth)
Australian Human Rights Commission Act 1986 (Cth)
Australian Consumer Law Act 1992 (Cth)
Privacy Act 1988 (Cth)
