WorksheetsManagement Exam 1
Total questions: 62
Worksheet time: 34mins
A significant contribution of Chester Barnard was the concept of _____.
bureaucracy
the informal organization
total quality management
scientific management
traditional theory of authority
Indicate whether the statement is true or false. 2. With exporting, a corporation transfers its products for sale and its production facilities to foreign countries.
True
False
Which of the following refers to a chain of authority extending from the top to the bottom of the organization and including every employee?
Unity of command
Division of labor
Unity of direction
Scalar chain
Quality management
Indicate whether the statement is true or false. 4. Uncertainty means that managers have sufficient information about environmental factors to understand and predict environmental needs and changes.
True
False
A clique within an organization is part of the _____.
formal organizational structure
informal organization
scalar chain
reorganization process
top management level
Which of the following roles involves representing the team or department's interests?
Negotiator
Resource allocator
A preference for a tightly knit social framework in which individuals look after one another and organizations protect their members' interests refers to _____
uncertainty avoidance
power distance
individualism
collectivism
cultural intelligence
Which of the following means that members of a society feel uncomfortable with ambiguity and thus support beliefs that promise certainty and conformity?
Uncertainty avoidance
Power distance
Collectivism
Individualism
Masculinity
The sociocultural dimension of the general environment includes societal norms and values.
True
False
The subfields of the classical perspective include _____
quantitative management, behavioral science, and administrative principles
bureaucratic organizations, quantitative management, and the human relations movement
administrative principles, bureaucratic organizations, scientific management, and management science
scientific management, quantitative management, and administrative principles
quantitative management, artificial intelligence, scientific management, and management science
The deeds of some people are extraordinary, but not so extraordinary that other employees cannot perform the same deeds. These people are referred to as _____
supervisors
heroes
managers
a team
None of these choices
12. Grocery stores that encourage the use of reusable bags and provide a location for customers to recycle used plastic.
are promoting environmental sustainability.
are increasing their sales.
are reducing their operational costs.
are following government regulations.
Grocery bags are impacting the _____
natural dimension
technological dimension
sociocultural dimension
economic dimension
legal–political dimension
Joint ventures are a form of _____
outsourcing
partnerships
exporting
countertrading
barter trading
Which environment is widely dispersed and affects organizations indirectly?
Organizational
Boundary spanning
Task
General
Internal
Preference for achievement, heroism, assertiveness, work centrality (with resultant high stress), and material success is known as _____
femininity
individualism
masculinity
collectivism
capitalism
In a high-performance culture, organizations put high emphasis on both culture and solid business performance as drivers of organizational success.
True
False
An MNC is managed as an integrated worldwide business system.
True
False
One of the fastest growing industries in India is _____
pharmaceuticals
steel manufacturing
automobile manufacturing
heavy construction equipment
mining
Current employees, management, and especially corporate culture are part of an organization's internal environment.
True
False
Efficiency can be defined as the amount of resources used to produce a product or service.
True
False
Which culture places high value on meeting the needs of employees and is characterized by a caring, family-like atmosphere?
Clan culture
Achievement culture
Consistency culture
Adaptability culture
Involvement culture
Controlling involves monitoring employees' activities and taking corrective action as necessary.
True
False
Which dimension of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries?
National dimension
Global dimension
International dimension
Local dimension
Regional dimension
Which of the following is a bar graph that measures planned and completed work along each stage of production?
Gantt chart
Histogram
Burndown chart
Kanban board
Which of the following charts is used to schedule and control work and record the time elapsed?
Time and work chart
Gantt chart
Time and motion chart
Production and delivery chart
Gilbreth chart
Which of the following countries is seen as a major source of technological and scientific brainpower?
United States
Canada
India
United Kingdom
Germany
Which of the following reflects a cultural preference for cooperation, group decision making, and quality of life?
Individualism
Collectivism
Masculinity
Femininity
Power distance
Events or forces either inside or outside an organization that are likely to alter its ability to achieve its objectives are known as _____.
planning issues
strategic issues
competition issues
shareholder issues
regulatory issues
Organizations with internal focuses and consistency orientations for a stable environment should create a(n) _____.
clan culture
achievement culture
consistency culture
adaptability culture
involvement culture
The natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values is known as _____.
culture
individualism
ethnocentrism
masculinity
power distance
Indicate whether the statement is true or false. 31. Large international firms typically are called multinational corporations.
True
False
32. List five of Mintzberg's managerial roles and explain each one.
Indicate the answer choice that best completes the statement or answers the question. 33. Monitoring activities and making corrections are part of _____.
organizing
planning
leading
staffing
controlling
Indicate whether the statement is true or false. 34. Becoming a successful manager means thinking in terms of building teams and networks and becoming a motivator and organizer within a highly interdependent system of people and work.
True
False
When Kara's Glass Shop received a rush order before an upcoming holiday weekend, Jennifer persuaded her employees to work overtime by buying them pizza and passing out gift cards throughout the weekend. Jennifer was engaging in which of the following functions of management?
Controlling
Planning
Leading
Monitoring
Organizing
Indicate whether the statement is true or false. 36. Leading is the use of influence to motivate employees to achieve organizational goals.
True
False
Indicate whether the statement is true or false. 37. Ethnocentrism refers to a natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values.
True
False
How an organization goes about accomplishing a plan is a key part of the management function of controlling.
True
False
The shared knowledge, beliefs, and values, as well as the common modes of behavior and ways of thinking, among members of a society are all included in a nation's _____.
power distance
culture
masculinity
individualism
uncertainty avoidance
Which dimension includes government regulations at the local, state, and federal levels?
Sociocultural
International
Economic
Legal–political
Technological
Artificial intelligence encompasses techniques used to teach computer systems to learn, reason, perceive, infer, communicate, and make decisions similar to or better than human beings can.
True
False
A slogan is a phrase or a sentence that concisely communicates a key corporate _____.
mission statement
phrase
product line
idiom
value
A loosely knit social framework in which individuals are expected to take care of themselves is called _____.
culture
individualism
ethnocentrism
masculinity
A narrative based on a true event that is repeated frequently and shared by organizational employees is referred to as a _____
symbol
slogan
story
hero
culture
Which of the following is defined as a culture in which communication is used to enhance personal relationships?
Interpersonal
High-context
Power
Low-context
Family-oriented
In which of the following roles do managers initiate improvement projects, identify new ideas, and delegate idea responsibility to others?
Disseminator
Spokesperson
Monitor
Entrepreneur
Interpersonal
A source of business intelligence for managers is .
personal internal
personal external
organizational external
The ultimate responsibility of managers is to achieve high performance by balancing efficiency and effectiveness.
True
False
The degree to which people accept inequality in power among institutions, organizations, and people is known as .
uncertainty avoidance
Which of the following refers to the amount of resources used to achieve an organization's goal?
Effectiveness
Synergy
Performance
Efficiency
Management
Javier Perez is the president of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his _____.
conceptual skills
technical skills
human skills
controlling skills
interpersonal skills
CRL, a European plastics manufacturer, is considering forming an alliance with a U.S. military goods manufacturer to develop a new type of polymer that can be used for international industrial and military applications. Such a partnership represents which of the following types of investment?
Franchising
Joint venture
Wholly owned subsidiary
Multinational
Outsourcing
In a study by Kotter and Haskett, evidence is provided to support the claim that _____.
managing cultural values is important for performance
leading partnerships within an industry is important for performance
surveying the external environment is important for performance
managing client relationships as boundary spanners is important for performance
empowering employees is important for performance
54. The writings of Fayol, Taylor, and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.
Fayol - Administrative Theory, Taylor - Scientific Management, Weber - Bureaucratic Theory
Fayol - Bureaucratic Theory, Taylor - Administrative Theory, Weber - Scientific Management
Fayol - Scientific Management, Taylor - Bureaucratic Theory, Weber - Administrative Theory
Fayol - Administrative Theory, Taylor - Bureaucratic Theory, Weber - Scientific Management
Cultural factors in foreign countries are compared to political and economic factors.
Cultural factors in foreign countries are similar to the political and economic factors.
Cultural factors in foreign countries are more perplexing than the political and economic factors.
Cultural factors in foreign countries are less important than the political and economic factors.
None of these choices accurately compares the cultural factors in foreign countries to the political and economic factors.
If an employee is engaged, which of the following is most likely to happen?
They will contribute enthusiastically to meeting team and organizational goals.
They will be emotionally unattached to their jobs.
They will struggle to find a sense of belonging to the organization and its mission.
They will be likely to seek other job opportunities.
They will be dissatisfied with their work conditions.
MNCs that are truly world-oriented and favor no specific country are considered _____
polycentric
geocentric
ethnocentric
unicentric
egocentric
The top cause of manager failure is _____
person-job mismatch
ineffective communication skills and practices
failure to adapt and break old habits
inability to lead/motivate others
poor work relationships/interpersonal skills
Kyle Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Kyle needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that he find the correct strategy and information because the company was in financial trouble. The company's president wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Kyle realized that through hard work and team efforts, the company could get back on its feet as soon as it received reliable information.
Which of the following would be the best way for One-Hit-Wonder to decrease its uncertainty?
Create boundary spanning roles
Eliminate interorganizational partnerships
Merge with another company
Create a joint venture
None of these choices
Political risk is included in which of the following international environments?
Legal–political environment
Economic environment
Sociocultural environment
Barter system environment
Government environment
Mintzberg’s managerial roles include monitor, spokesperson, disseminator, figurehead, leader, liaison, entrepreneur, disturbance handler, resource allocator, and negotiator. Which of the following is NOT one of Mintzberg's managerial roles?
Monitor
Spokesperson
Disseminator
Innovator
