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Management Exam 1

Total questions: 62

Worksheet time: 34mins

Name
Class
Date
1.

A significant contribution of Chester Barnard was the concept of _____.

a)

bureaucracy

b)

the informal organization

c)

total quality management

d)

scientific management

e)

traditional theory of authority

2.

Indicate whether the statement is true or false. 2. With exporting, a corporation transfers its products for sale and its production facilities to foreign countries.

a)

True

b)

False

3.

Which of the following refers to a chain of authority extending from the top to the bottom of the organization and including every employee?

a)

Unity of command

b)

Division of labor

c)

Unity of direction

d)

Scalar chain

e)

Quality management

4.

Indicate whether the statement is true or false. 4. Uncertainty means that managers have sufficient information about environmental factors to understand and predict environmental needs and changes.

a)

True

b)

False

5.

A clique within an organization is part of the _____.

a)

formal organizational structure

b)

informal organization

c)

scalar chain

d)

reorganization process

e)

top management level

6.

Which of the following roles involves representing the team or department's interests?

a)

Negotiator

b)

Resource allocator

7.

A preference for a tightly knit social framework in which individuals look after one another and organizations protect their members' interests refers to _____

a)

uncertainty avoidance

b)

power distance

c)

individualism

d)

collectivism

e)

cultural intelligence

8.

Which of the following means that members of a society feel uncomfortable with ambiguity and thus support beliefs that promise certainty and conformity?

a)

Uncertainty avoidance

b)

Power distance

c)

Collectivism

d)

Individualism

e)

Masculinity

9.

The sociocultural dimension of the general environment includes societal norms and values.

a)

True

b)

False

10.

The subfields of the classical perspective include _____

a)

quantitative management, behavioral science, and administrative principles

b)

bureaucratic organizations, quantitative management, and the human relations movement

c)

administrative principles, bureaucratic organizations, scientific management, and management science

d)

scientific management, quantitative management, and administrative principles

e)

quantitative management, artificial intelligence, scientific management, and management science

11.

The deeds of some people are extraordinary, but not so extraordinary that other employees cannot perform the same deeds. These people are referred to as _____

a)

supervisors

b)

heroes

c)

managers

d)

a team

e)

None of these choices

12.

12. Grocery stores that encourage the use of reusable bags and provide a location for customers to recycle used plastic.

a)

are promoting environmental sustainability.

b)

are increasing their sales.

c)

are reducing their operational costs.

d)

are following government regulations.

13.

Grocery bags are impacting the _____

a)

natural dimension

b)

technological dimension

c)

sociocultural dimension

d)

economic dimension

e)

legal–political dimension

14.

Joint ventures are a form of _____

a)

outsourcing

b)

partnerships

c)

exporting

d)

countertrading

e)

barter trading

15.

Which environment is widely dispersed and affects organizations indirectly?

a)

Organizational

b)

Boundary spanning

c)

Task

d)

General

e)

Internal

16.

Preference for achievement, heroism, assertiveness, work centrality (with resultant high stress), and material success is known as _____

a)

femininity

b)

individualism

c)

masculinity

d)

collectivism

e)

capitalism

17.

In a high-performance culture, organizations put high emphasis on both culture and solid business performance as drivers of organizational success.

a)

True

b)

False

18.

An MNC is managed as an integrated worldwide business system.

a)

True

b)

False

19.

One of the fastest growing industries in India is _____

a)

pharmaceuticals

b)

steel manufacturing

c)

automobile manufacturing

d)

heavy construction equipment

e)

mining

20.

Current employees, management, and especially corporate culture are part of an organization's internal environment.

a)

True

b)

False

21.

Efficiency can be defined as the amount of resources used to produce a product or service.

a)

True

b)

False

22.

Which culture places high value on meeting the needs of employees and is characterized by a caring, family-like atmosphere?

a)

Clan culture

b)

Achievement culture

c)

Consistency culture

d)

Adaptability culture

e)

Involvement culture

23.

Controlling involves monitoring employees' activities and taking corrective action as necessary.

a)

True

b)

False

24.

Which dimension of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries?

a)

National dimension

b)

Global dimension

c)

International dimension

d)

Local dimension

e)

Regional dimension

25.

Which of the following is a bar graph that measures planned and completed work along each stage of production?

a)

Gantt chart

b)

Histogram

c)

Burndown chart

d)

Kanban board

26.

Which of the following charts is used to schedule and control work and record the time elapsed?

a)

Time and work chart

b)

Gantt chart

c)

Time and motion chart

d)

Production and delivery chart

e)

Gilbreth chart

27.

Which of the following countries is seen as a major source of technological and scientific brainpower?

a)

United States

b)

Canada

c)

India

d)

United Kingdom

e)

Germany

28.

Which of the following reflects a cultural preference for cooperation, group decision making, and quality of life?

a)

Individualism

b)

Collectivism

c)

Masculinity

d)

Femininity

e)

Power distance

29.

Events or forces either inside or outside an organization that are likely to alter its ability to achieve its objectives are known as _____.

a)

planning issues

b)

strategic issues

c)

competition issues

d)

shareholder issues

e)

regulatory issues

30.

Organizations with internal focuses and consistency orientations for a stable environment should create a(n) _____.

a)

clan culture

b)

achievement culture

c)

consistency culture

d)

adaptability culture

e)

involvement culture

31.

The natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values is known as _____.

a)

culture

b)

individualism

c)

ethnocentrism

d)

masculinity

e)

power distance

32.

Indicate whether the statement is true or false. 31. Large international firms typically are called multinational corporations.

a)

True

b)

False

33.

32. List five of Mintzberg's managerial roles and explain each one.

4 lines
34.

Indicate the answer choice that best completes the statement or answers the question. 33. Monitoring activities and making corrections are part of _____.

a)

organizing

b)

planning

c)

leading

d)

staffing

e)

controlling

35.

Indicate whether the statement is true or false. 34. Becoming a successful manager means thinking in terms of building teams and networks and becoming a motivator and organizer within a highly interdependent system of people and work.

a)

True

b)

False

36.

When Kara's Glass Shop received a rush order before an upcoming holiday weekend, Jennifer persuaded her employees to work overtime by buying them pizza and passing out gift cards throughout the weekend. Jennifer was engaging in which of the following functions of management?

a)

Controlling

b)

Planning

c)

Leading

d)

Monitoring

e)

Organizing

37.

Indicate whether the statement is true or false. 36. Leading is the use of influence to motivate employees to achieve organizational goals.

a)

True

b)

False

38.

Indicate whether the statement is true or false. 37. Ethnocentrism refers to a natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values.

a)

True

b)

False

39.

How an organization goes about accomplishing a plan is a key part of the management function of controlling.

a)

True

b)

False

40.

The shared knowledge, beliefs, and values, as well as the common modes of behavior and ways of thinking, among members of a society are all included in a nation's _____.

a)

power distance

b)

culture

c)

masculinity

d)

individualism

e)

uncertainty avoidance

41.

Which dimension includes government regulations at the local, state, and federal levels?

a)

Sociocultural

b)

International

c)

Economic

d)

Legal–political

e)

Technological

42.

Artificial intelligence encompasses techniques used to teach computer systems to learn, reason, perceive, infer, communicate, and make decisions similar to or better than human beings can.

a)

True

b)

False

43.

A slogan is a phrase or a sentence that concisely communicates a key corporate _____.

a)

mission statement

b)

phrase

c)

product line

d)

idiom

e)

value

44.

A loosely knit social framework in which individuals are expected to take care of themselves is called _____.

a)

culture

b)

individualism

c)

ethnocentrism

d)

masculinity

45.

A narrative based on a true event that is repeated frequently and shared by organizational employees is referred to as a _____

a)

symbol

b)

slogan

c)

story

d)

hero

e)

culture

46.

Which of the following is defined as a culture in which communication is used to enhance personal relationships?

a)

Interpersonal

b)

High-context

c)

Power

d)

Low-context

e)

Family-oriented

47.

In which of the following roles do managers initiate improvement projects, identify new ideas, and delegate idea responsibility to others?

a)

Disseminator

b)

Spokesperson

c)

Monitor

d)

Entrepreneur

e)

Interpersonal

48.

A source of business intelligence for managers is .

a)

personal internal

b)

personal external

c)

organizational external

d)
All of these choices
49.

The ultimate responsibility of managers is to achieve high performance by balancing efficiency and effectiveness.

a)

True

b)

False

50.

The degree to which people accept inequality in power among institutions, organizations, and people is known as .

a)
power distance
b)

uncertainty avoidance

51.

Which of the following refers to the amount of resources used to achieve an organization's goal?

a)

Effectiveness

b)

Synergy

c)

Performance

d)

Efficiency

e)

Management

52.

Javier Perez is the president of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his _____.

a)

conceptual skills

b)

technical skills

c)

human skills

d)

controlling skills

e)

interpersonal skills

53.

CRL, a European plastics manufacturer, is considering forming an alliance with a U.S. military goods manufacturer to develop a new type of polymer that can be used for international industrial and military applications. Such a partnership represents which of the following types of investment?

a)

Franchising

b)

Joint venture

c)

Wholly owned subsidiary

d)

Multinational

e)

Outsourcing

54.

In a study by Kotter and Haskett, evidence is provided to support the claim that _____.

a)

managing cultural values is important for performance

b)

leading partnerships within an industry is important for performance

c)

surveying the external environment is important for performance

d)

managing client relationships as boundary spanners is important for performance

e)

empowering employees is important for performance

55.

54. The writings of Fayol, Taylor, and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.

a)

Fayol - Administrative Theory, Taylor - Scientific Management, Weber - Bureaucratic Theory

b)

Fayol - Bureaucratic Theory, Taylor - Administrative Theory, Weber - Scientific Management

c)

Fayol - Scientific Management, Taylor - Bureaucratic Theory, Weber - Administrative Theory

d)

Fayol - Administrative Theory, Taylor - Bureaucratic Theory, Weber - Scientific Management

56.

Cultural factors in foreign countries are compared to political and economic factors.

a)

Cultural factors in foreign countries are similar to the political and economic factors.

b)

Cultural factors in foreign countries are more perplexing than the political and economic factors.

c)

Cultural factors in foreign countries are less important than the political and economic factors.

d)

None of these choices accurately compares the cultural factors in foreign countries to the political and economic factors.

57.

If an employee is engaged, which of the following is most likely to happen?

a)

They will contribute enthusiastically to meeting team and organizational goals.

b)

They will be emotionally unattached to their jobs.

c)

They will struggle to find a sense of belonging to the organization and its mission.

d)

They will be likely to seek other job opportunities.

e)

They will be dissatisfied with their work conditions.

58.

MNCs that are truly world-oriented and favor no specific country are considered _____

a)

polycentric

b)

geocentric

c)

ethnocentric

d)

unicentric

e)

egocentric

59.

The top cause of manager failure is _____

a)

person-job mismatch

b)

ineffective communication skills and practices

c)

failure to adapt and break old habits

d)

inability to lead/motivate others

e)

poor work relationships/interpersonal skills

60.

Kyle Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Kyle needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that he find the correct strategy and information because the company was in financial trouble. The company's president wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Kyle realized that through hard work and team efforts, the company could get back on its feet as soon as it received reliable information.

Which of the following would be the best way for One-Hit-Wonder to decrease its uncertainty?

a)

Create boundary spanning roles

b)

Eliminate interorganizational partnerships

c)

Merge with another company

d)

Create a joint venture

e)

None of these choices

61.

Political risk is included in which of the following international environments?

a)

Legal–political environment

b)

Economic environment

c)

Sociocultural environment

d)

Barter system environment

e)

Government environment

62.

Mintzberg’s managerial roles include monitor, spokesperson, disseminator, figurehead, leader, liaison, entrepreneur, disturbance handler, resource allocator, and negotiator. Which of the following is NOT one of Mintzberg's managerial roles?

a)

Monitor

b)

Spokesperson

c)

Disseminator

d)

Innovator