WorksheetsBusiness Mgmt. - Chp. 13: Organizational Communications
Total questions: 23
Worksheet time: 12mins
Which type of communication involves using gestures and movements?
Oral Communication
Written Communication
Nonverbal Communication
Digital Communication
Fill in the blank: A 'Flame' is an electronic message that contains ________ content.
friendly
abusive
informative
promotional
What type of email is considered 'Spam'?
A personal email
Unsolicited advertising
A work email
A newsletter
What is the main purpose of 'Spam'?
To inform
To advertise
To entertain
To educate
The sharing of information where the receiver understands the message as the sender intended
feedback
distraction
communication
distortion
A receiver's response to a sender's message
communication
feedback
distraction
distortion
Anything that interferes with sending or receiving a message
distraction
feedback
communication
distortion
How people consciously or unconsciously change messages
distraction
communication
feedback
distortion
The means by which a message is conveyed
body language
channel of communication
teleconference
feedback
Using gestures, movements, and mannerisms to communicate
body language
flame
distractions
feedback
The shared beliefs and behavior patterns within an organization
communications network
grapevine
organizational culture
channel of communication
The structure through which information flows in a business
organizational culture
grapevine
teleconference
communication network
Official channels that carry organizationally approved messages
formal communication network
information communication network
Unofficial ways employees share information
formal communication network
informal communication network
Informal transmission of information among workers
formal communication network
teleconference
spam
grapevine
A problem-solving method where team members write down and evaluate ideas before sharing
Reverse mentoring
Mentoring
Nominal Group Technique
Brainstorming
A team discussion technique used to generate many ideas for solving a problem
Brainstorming
Reverse mentoring
Nominal Group Technique
Mentoring
Actively advising coworkers
Mentoring
Reverse mentoring
Brainstorming
Nominal Group Technique
When younger employees help older generations understand new perspectives and technology
Mentoring
Reverse mentoring
Brainstorming
Nominal Group Technique
Interference by one person with another person's goals
win/lose strategy
compromise strategy
avoidance strategy
conflict
Taking a neutral position or agreeing despite personal beliefs
conflict
avoidance strategy
compromise strategy
win/lose strategy
Everyone involved agrees to a mutually acceptable solution
conflict
avoidance strategy
compromise strategy
win/lose strategy
No compromising occurs; one party wins while another loses
conflict
avoidance strategy
compromise strategy
win/lose strategy
