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Business Mgmt. - Chp. 13: Organizational Communications

Total questions: 23

Worksheet time: 12mins

Name
Class
Date
1.

Which type of communication involves using gestures and movements?

a)

Oral Communication

b)

Written Communication

c)

Nonverbal Communication

d)

Digital Communication

2.

Fill in the blank: A 'Flame' is an electronic message that contains ________ content.

a)

friendly

b)

abusive

c)

informative

d)

promotional

3.

What type of email is considered 'Spam'?

a)

A personal email

b)

Unsolicited advertising

c)

A work email

d)

A newsletter

4.

What is the main purpose of 'Spam'?

a)

To inform

b)

To advertise

c)

To entertain

d)

To educate

5.

The sharing of information where the receiver understands the message as the sender intended


a)

feedback

b)

distraction

c)

communication

d)

distortion

6.

A receiver's response to a sender's message


a)

communication

b)

feedback

c)

distraction

d)

distortion

7.

Anything that interferes with sending or receiving a message


a)

distraction

b)

feedback

c)

communication

d)

distortion

8.

How people consciously or unconsciously change messages


a)

distraction

b)

communication

c)

feedback

d)

distortion

9.

The means by which a message is conveyed


a)

body language

b)

channel of communication

c)

teleconference

d)

feedback

10.

Using gestures, movements, and mannerisms to communicate

a)

body language

b)

flame

c)

distractions

d)

feedback

11.

The shared beliefs and behavior patterns within an organization


a)

communications network

b)

grapevine

c)

organizational culture

d)

channel of communication

12.

The structure through which information flows in a business


a)

organizational culture

b)

grapevine

c)

teleconference

d)

communication network

13.

Official channels that carry organizationally approved messages


a)

formal communication network

b)

information communication network

14.

Unofficial ways employees share information

a)

formal communication network

b)

informal communication network

15.

Informal transmission of information among workers


a)

formal communication network

b)

teleconference

c)

spam

d)

grapevine

16.

A problem-solving method where team members write down and evaluate ideas before sharing


a)

Reverse mentoring

b)

Mentoring

c)

Nominal Group Technique

d)

Brainstorming

17.

A team discussion technique used to generate many ideas for solving a problem


a)

Brainstorming

b)

Reverse mentoring

c)

Nominal Group Technique

d)

Mentoring

18.

Actively advising coworkers


a)

Mentoring

b)

Reverse mentoring

c)

Brainstorming

d)

Nominal Group Technique

19.

When younger employees help older generations understand new perspectives and technology


a)

Mentoring

b)

Reverse mentoring

c)

Brainstorming

d)

Nominal Group Technique

20.

 Interference by one person with another person's goals


a)

win/lose strategy

b)

compromise strategy

c)

avoidance strategy

d)

conflict

21.

Taking a neutral position or agreeing despite personal beliefs


a)

conflict

b)

avoidance strategy

c)

compromise strategy

d)

win/lose strategy

22.

 Everyone involved agrees to a mutually acceptable solution

a)

conflict

b)

avoidance strategy

c)

compromise strategy

d)

win/lose strategy

23.

No compromising occurs; one party wins while another loses


a)

conflict

b)

avoidance strategy

c)

compromise strategy

d)

win/lose strategy