most common injury in retail stores

Any form of direct contact between a salesperson and a customer.

wearing an expensive item once for an event and then returning it for a full refund

producing paid announcements for products

Rivalry between or among businesses that offer similar types of goods or services

accounts for over 30% of all theft

attention given to something or someone by the media

complete listing of all merchandise a retailer owns

something striking an individual, such as a product falling off of the shelf

the direct costs attributable to the production of the goods sold by a company

The quantifiable metrics a company uses to evaluate progress toward critical success factors (sales, customer retention, etc)

Number of units within the total inventory that are available to sell

A merchandise inventory determined by counting, weighing, or measuring items of merchandise on hand, using a predetermined schedule.

when a customer purchases a new item that works fine and then they return a damaged or broken identical item that they already owned.

uses a chip in a tag or label to store information, and information is transmitted from, or written to, the tag or label when the chip is exposed to the correct frequency of radio waves.

gross profit divided by revenue

interconnected system of approaches for meeting the goal of retailing to provide customers with merchandise they want.

the marketing of two or more products in a single package price.

Short-term incentives to encourage the purchase or sale of a product or service (featured sale items, coupons, samples, etc)