WorksheetsEntr.2B U5L4
Total questions: 14
Worksheet time: 7mins
Fill in the blank: A customer's buying behavior is heavily influenced by their ______ with you.
history
location
age
income
What is a selling policy?
A rule set by a business to guide the selling effort
A discount offered to customers
A type of advertisement
A customer feedback form.
Soft-sell techniques are common among salespeople who are paid ______.
A) on commission
B) hourly or annual wages
C) per sale
D) in bonuses
Hard selling is often used by salespeople who work on ______.
hourly wages
annual salary
sales commission
bonuses
What is one of the key aspects of manufacturing a plane?
Quick assembly
Consultative selling
Immediate delivery
Simple design
To keep customers happy and returning, companies should establish ______.
High prices
Formal loyalty programs
Complex policies
Limited offers.
How many avocados are needed for a $25 discount?
900
1,500
2,000
2,500
What is the reward for referring a friend to NaturAll Club?
50 avocados
75 avocados
100 avocados
125 avocados
Which of the following job roles is primarily responsible for seeking out new clients and opportunities?
Outside Sales
Account Manager
Prospector
Customer Service Representative
What action did Michelle take after the pest control company failed to meet their promises?
She gave a five-star review
She canceled her account and gave a one-star review
She recommended the company to friends
She accepted the delay.
What was the final scheduled day for the exterminators to arrive according to the representative?
Monday
Tuesday
Wednesday
Thursday
Fill in the blank: Michelle's experience with the pest control company is an example of ________ customer service.
Excellent
Poor
Average
Exceptional
What was the pest control company's response to Michelle's complaint about the delay?
They offered a discount
They rescheduled the service
They ignored the complaint
They provided a refund.
In this scenario, which person is most likely to adopt a hard-sell sales style?
Rick
Lee
Kerry
Sherry
