A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost.

Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)

A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?

A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.

Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)

A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply.

Which of the following commands will MOST likely resolve the issue?

A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation.

Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?

Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software.

Which of the following should the technician do to resolve the issue?

A customer wants to purchase a new home computer. The machine will mainly be used for Internet browsing and streaming video, except on weekends when the customer’s son will use it to play games with friends.

Which of the following should the technician focus on to meet these requirements? (Choose two.)

Which of the following cable types should be used to connect a cable modem to a SOHO router?

Which of the following channels would commonly be used on an 802.11 wireless network?

A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation.

Which of the following should the technician perform FIRST to troubleshoot the problem?

A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of other removable hardware.

Which of the following devices would BEST meet the owner’s needs?

A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. Which of the following configurations could cause the decreased performance?

An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chart activity while keeping in contact with the home office.

Which of the following would be the BEST recommendation?

A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.

Which of the following is the BEST way to proceed?

Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates.

Which of the following should a technician recommend to BEST accommodate Ann’s needs?

Which of the following charging and data ports has a non-directional connector?

A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity.

Which of the following is MOST likely causing the problem?

Which of the following Ethernet cables would BEST support an application that requires a 600Mbps throughput at the lowest price point?

A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB.

Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking? (Choose two.)

Which of the following terminates a coaxial cable?

A customer asks a technician to help set up a specialized computing system for video editing.

Which of the following should the technician install on the workstation to BEST meet the customer’s specifications? (Choose two.)

An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?

A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contrast controls does not cause much change.

Which of the following components MOST likely needs to be replaced?

A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.

Which of the following steps should the technician take to address these issues? (Choose two.)

Multiple users report that the network printer, which is connected through the print server, is not printing.

Which of the following should a technician do FIRST to remedy this situation?

A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms with a smartphone that the corporate wireless network is available and can be accessed. The technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.

Which of the following should the technician do NEXT to troubleshoot this problem?

Several company users are frequently forgetting passwords for their mobile devices and applications.

Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Which of the following cloud computing concepts allows scalable services to be provided to the client?

During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded.

Which of the following tools should the technician use to verify this has been completed?

A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.

Which of the following should the technician do FIRST?

Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually.

Which of the following would be the BEST way for a technician to assist Joe?

A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur. Which of the following would be the NEXT troubleshooting step to perform?

A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down.

Which of the following is the MOST probable cause of the issue?

An end user has signed up to use a web-based calendar application.

Which of the following solutions has the user purchased?

A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.

Which of the following BEST address the customer’s concerns? (Choose two.)

A technician wants to block remote logins to a server.

Which of the following ports should be blocked?

A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the problem and goes through the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.

Which of the following should the technician do NEXT?

A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway.

Which of the following should be technician check NEXT to resolve this issue?

A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens.

Which of the following will resolve the issue?

A user is having a problem with printing a specific document type. The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.

Which of the following should a technician do FIRST in troubleshooting the problem?

A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it.

Which of the following is the BEST RAM type for the technician to retrieve?

A customer wants to upgrade a PC’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year.

Which of the following BEST meets these needs?

The feature that allows users to store files in cloud-based storage when necessary, but can be removed when space is freed up, is known as:

Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that none of the computers having issues have been assigned a static IP.

Which of the following should the technician check NEXT?

A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter.

Which of the following components is the MOST likely cause of this behavior?

A systems administrator is configuring a server to host several virtual machines. The administrator configures the server and is ready to begin provisioning the virtual machines.

Which of the following features should the administrator utilize to complete the task?

A network administrator must install a device that will proactively stop outside attacks from reaching the LAN.

Which of the following devices would BEST meet the organization’s needs?

Which of the following devices can be used to connect multiple devices within a network without broadcasting to every network port?

What is the minimum number of storage drives necessary to implement RAID 5?

Terri finishes installing a printer for a customer. What should she do next?

A customer can barely hear sound from a laptop’s speakers. What should you do first?

Special paper is needed to print on which type of printer?

Which of the following provides for a data plane and a control plane?

Regular paper can be used on all the listed printers except for thermal printers, which use specially coated paper that is heated to create the image.

Which of the following should not be connected to a UPS?

Which computer process checks all your components during boot?

Which of the following are ports you might find on smartphones and tablets? (Select the two best answers.)

One of your customers purchased a device that can perform firewall duties, routing tasks, packet inspection, and antivirus scanning. Which of the following devices was purchased?

Which of the following cable types have a copper medium? (Select three.)

Which of the following cable types have a copper medium? (Select three.)

Beep codes are generated by which of the following?

Which of the following CPU cooling methods is the most common?

For which type of PC component are 80 mm and 120 mm common sizes?

Which of the following is the fastest in terms of data transfer rate?

A laptop cannot access the wireless network. Which of the following statements best describe the most likely causes of this? (Select the two best answers.)

You are configuring Bob’s computer to access the Internet. Which of the following are required? (Select TWO.)

To get on the Internet, the DNS server address is required so that the computer can get the resolved IP addresses from the domain names that are typed in. The gateway address is necessary to get outside the network. Incorrect answers: Email server information is not necessary if the person is just looking to get on the Internet. A DHCP server address is not necessary either; however, using one is an easier method. The beauty of DHCP is that you don’t need to know the DHCP server’s address to acquire an IP address. The domain name for your network is normally not needed, either; it is necessary only if you want to add the computer to the organization’s domain.

Which of the following connectors can allow for video, audio, and data?

You just configured the IP address 192.168.0.105 in Windows. When you press the Tab key, Windows automatically configures the default subnet mask 255.255.255.0. Which of the following IP addresses is a suitable gateway address?

You are attempting to make a connection to the Internet with a laptop, but there is no Wi-Fi availability. Your smartphone currently has access to the Internet. Which of the following will allow the laptop to connect to the Internet?

Which device retains data over the long term?

Which device retains data over the long term?

Which of the following are output devices?

Which of the following is the most important thing to consider when setting up an older PC for basic purposes?

A color laser printer produces images that are tinted blue. Which of the following steps should be performed to address this problem?

Which of the following cloud concepts can allow for scalable services to clients?

What is the minimum cable needed for 1000BASE-T networks?

You configure a mobile device to connect to a Wi-Fi network on channel 165. Which of the following frequencies is the wireless connection using?

How should you hold RAM when installing it?

Which type of adapter card is normally plugged into a PCIe x16 adapter card slot?

The PCI Express (PCIe) x16 expansion slot is used primarily for video. Incorrect answers: Modems, network interface cards (NICs), and sound cards usually connect to PCIe x1 slots. Some cards require a minimum of PCIe x4.

Which of the following steps enables you to take control of a network printer from a remote computer?

Which of the following is the default subnet mask for IP address 192.168.1.1?

Which of the following is the best practice to prevent laptop overheating?