WorksheetsIncident Management Quiz
Total questions: 12
Worksheet time: 4mins
What are the three phases of incident management?
Alerting, Diagnosing, Fixing
Monitoring, Escalating, Closing
Pre-Incident, Incident, Post-Incident
Logging, Analysis, Reporting
What does MTTR measure?
Mean Time to Diagnose Root Cause
Mean Time to Resolve an issue
Maximum Time to Respond
Minimum Time to React
What happens if MTTR exceeds RTO?
The system auto-recovers
Incident is ignored
SLA might be breached and business impact increases
It’s logged as a minor issue.
What tool simulates browser-based journeys?
Apica
Kibana
Jenkins
Notion
Where can you analyze AWS logs?
AWS Inspector
AWS CloudWatch Logs Insights
CloudFormation
Route 53
Which tool offers dashboards, metrics, and alerts in one?
Trello
Datadog
Figma
MS Excel
You fixed the issue, but users still report failure—what step are you in?
Communication
Validation
Mitigation
Detection
No updates sent for 10 minutes—what did you miss?
Communication
Monitoring
Root Cause
Mitigation
What should every PIR include?
Blame report and screenshots
Root cause, timeline, actions taken
Just the fix
Budget and ROI
Who tracks MTTR and RTO during an incident?
Communications Lead
DevOps Engineer
Incident Manager
Project Manager
What is the purpose of the 'incident management' practice?
A. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible.
B. To capture demand for incident resolution and service requests.
C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents.
D. To support the agreed service quality by effective handling of all agreed user-initiated service requests.
What is defined as an unplanned interruption or reduction in the quality of a service?
A. An incident
B. A problem
C. A change
D. An event
