From the list below, select the business in the retail industry.

A Person or a company that sells goods and/or services to a customer is called a

What's considered a retail service?

What item is a retail product?

Which of the following skills are most helpful for a salesperson?

The physical goods (that can be touched) that can be bought and sold:

Buys large quantities of product from manufacturers and sells them to retailers:

What organization oversees and controls workplace safety regulations?

In the retail product cycle, what step comes after distribution of products?

The term for distributing merchandise from the manufacturer to retail locations is called:

When distribution team members use replenishment reports to retrieve quantities of items to be sent to stores they are:

Merchandise without an expiration date like electronics, tools and home goods typically have a longer:

Who is responsible for making sure the safety exits aren't blocked and are free to be used in an emergency?

What contributes to a negative brand?

After a customer's television breaks and the customer learns it can't be fixed, the customer looks online to learn more about which televisions are sold at the different retailers nearby. Which phase of the customer life cycle does this example best represent?

What does the "A" in SMART Goal Setting stand for?

The customer's current television breaks the week before the Super Bowl. The customer is supposed to have a Super Bowl party and need a new TV so the guests can watch the big game. Which phase of the customer life cycle does this example best represent?

Companies measure whether they're reaching sales goals using KPIs, also called:

Which of the following key performance indicators can be used to measure whether all employees in the company are reaching their sales goals?

The unique way that employees interact with each other and their customers. Also, the personality of the company:

The measurement of how happy the customer is with their shopping experience with a retailer is called:

In the customer loyalty life cycle, the customer has a want or need, then considers different purchasing options. What step comes next?

What does the "T" in SMART Goal Setting stand for?

Retailers use technology in stores and online to:

During the selling process, you assess the needs of the customer by asking questions that get the customer to provide details about what they want or need. These questions are typically not answered with a "yes" or "no".

Marketing programs that track purchase history, personal information and preferences and provide incentives to loyal, repeat customers are called:

A customer makes a purchase and their transaction total is $$23.47. The customer pays with$$ 40.00 in cash. How much change should they receive?

The number of units in each transaction is called:

Which of the following key performance indicators can be used to measure whether each store is meeting its sales goals?

The company's goal is to earn $5 profit for every sale that's made in its stores. Which key performance indicator can be used to measure the results of this goal?

In retail, COGS refers to:

When planning for inventory, a company's goal is to have:

Read the inventory scenario, then select the best answer below: A grocery store plans to sell 100 gallons of milk in a week so they purchase 100 gallons to merchandise on the shelf. All of the gallons are sold out within 2 days. One hundred more customers came to buy gallons of milk, but the store was already sold out. This is an example of which type of inventory scenario?

What common events could result in inventory shrinkage?

Which of the following is not a part of the retailer's role in inventory management?

The inventory term that describes the ability to scan large volumes of inventory or tagged items at a time:

In the problem solving process, which step comes after Define the Problem?

Tuning out interruptions is an example of which of the following time management skills?

Planners, checklists, large calendars, and computer applications are used with which time management skill?

Which SMART goal element is missing from the goal? "You must stock 20 boxes of product onto the store shelves."

Which SMART goal element is missing from this goal? "You must sell a lot of items today."

Which functional area in a retail store usually manages the on-site revenue generation, administration, and reports on the center's expenses?

What information should you expect to enter on a job application?

Choose the example of nonverbal communication from the list below:

A poor reaction to an idea or situation is called:

When you respond to a challenge with optimism, helpfulness, encouragement, and/or excitement, you're demonstrating:

Customers of a popular shoe store chain can purchase items in store and online or via their mobile app. The customer also receives texts and emails about current promotions and sales. This is an example of:

The repetitive cycle that occurs with retailers in regard to product assortment is called:

In the customer service process, it's always important to greet the customer within:

Recommending additional items that complement a customer's purchase, such as shoe cleaner to go with new leather shoes, is called:

Preventing injury and illness to customers and employees is called:

Which of the following does the Occupational Safety and Health Administration (OSHA) require companies to do to help keep employees safe?

A retailer completes a physical audit of the store's inventory. The total inventory was $$100,000. Accounting books say there should be$$ 110,000 in inventory. What's the amount of the inventory variation?

Every day you take the morning train to get to work 15 minutes before your shift begins. Today the train broke down and they think it will take an hour to get it fixed. Define the problem for the situation above by selecting the best answer.

Which functional area in a retail store ensures compliance with labor laws, recruits, and trains new employees, keeps records, processes payroll, and manages benefits and employee relations?

What describes the behavior of a great team member?

When you have key information about a company's products and services and use it to help customers understand how these products and services will meet their needs, you have:

When lifting, you should use what part of your body to do most of the lifting?

According to the inventory life cycle, after a retailer receives products, the next step is:

A company's image and reputation, how the outside world see the product or company, is also called the company's:

Which functional area in a retail store usually collects, stores, and processes data and information used in the checkout process as well as in inventory management, and data collection?

Responsible for the production of finished products:

What can decrease customer satisfaction?

A broad, general, and written statement of a specific job is called:

A group of people that work together towards a shared purpose or common goal is called:

The selling of goods and/or services to a customer is called

A retail business, owned by share holders and having centralized decision making for their multiple store locations is called:

The majority of retailers are:

What role do distribution centers play in the retail industry?

Imagine you own an office supply business that needs to stock up on large quantities of printers to sell in your retail stores. Who would you typically buy these products from?

In a bookstore, what term is used to describe the average number of books per customer during each transaction?

The company's goal is to earn a $5 profit for every sale made in its stores. Which key performance indicator should be used?

What are product categories?

What are voice-activated ordering and retail chatbots?

What term describes a retail strategy that involves customers receiving personalized coupons and discount offers based on past purchases?

What is geotargeting?

What part of the distribution center is associated with unloading incoming pallets of product from manufacturers?

What does a visual merchandiser do?

What is gross profit?

What term describes a situation in which customers purchase more of a product than the company estimated, leading to it being sold out?