It involves the active streamlining of a business’s supply side to maximize customer value and gain a competitive advantage in the marketplace.

The management where the flow of goods and services, involves the movement and storage of raw materials, of work-in-process inventory, and of finished goods as well as end to end order fulfillment from point or origin to point of consumption.

It is the act of identifying, acquiring, and managing resources and suppliers that are essential to the operations of an organization.

This includes the purchase of physical goods, information, services, and any other necessary that enable a company to continue operating and growing.

The approaches advocated by Deming, Juran, Crosby, and others have long been used by well effective managers.

The most noteworthy feature is the level of mutual trust that is needed by both management and staff to create an effective management dimension.

______ is currently everyone's task, not just the inspection department.

______ are anticipated to seriously weigh up their jobs and make the first move to improve their part of the process.

It is a lot more than the nonexistence of defects which allow companies to meet customer expectations.

It allows the company to re-establish pride and loyalty in their organizations.

An understanding of customer expectation is called _______.

When the company exceed its customer expectations and requirement it achieved the measurement of __________.

Quality is observed as a quantifiable or measurable characteristic or attribute.

Quality is an individual issue and products that best please their preferences (perceived quality) are those with the highest quality.

This quality definition is focused mainly with engineering and manufacturing practices and use the universal definition of conformance requirements.

It is defined using costs and prices as well as the number of attributes considered the "best-buy" of the product.

It is set the characteristics that the product or service must minimally have to satisfy the requirement of the customer based on market research.

Basically, it answers on meeting the standards or user-based characteristics defined in the design phase after the product is manufactured or while the service is delivered.

It is how if function or service performs when it is put to use.

There are levels of quality that the establishment or any institutions should follow it is composed of:

Product or services that meet customer expectations is one requirement of the _____ level.

It is a kind of level, units of the organization are categorized into functions or departments like marketing, operations, finance, human resource and so on is next to organization level is called _____.

Organization quality, it requires management search for improvement opportunities to handle __________ quality.

In this paradigm it focuses on the product or service and performance should be exactly as what customer demands.

It focus on production rate without direct involvement of the customer.

________ refers to as the scientific way of determining the requirements of raw materials, components and other items needed for production within the economic investment policies.

_______ considers many factors, which influence the activity of material planning. An MRP system is intended to simultaneously meet three objectives.

_______ ensures raw materials are available for production and products are available for delivery to customers.

_______ it maintains the lowest possible material and product levels in store.

______ is a manufacturing activity, delivery schedules and purchasing activities.

______ is a computer-based inventory management system designed to improve productivity for businesses.

______ is a computer-based inventory management system designed to improve productivity for businesses.

_______ is the first phase of Materials Management. Purchasing means procurement of goods and services from some external agencies.

______ refers to the process of ordering, storing and using a company's inventory.

________includes the management of raw materials, components and finished products, as well as warehousing and processing such items.

_________ ________ is a systematic approach to sourcing, storing, and selling inventory—both raw materials (components) and finished goods (products).

It is a way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers.

ISO 9000 defines as part of quality management focused on providing confidence that quality requirements will be will be fulfilled.

It is part of quality management focused on providing confidence that quality requirement will be fulfilled.

Professionals that are responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes.

It is a two-fold – internally to management and externally to customers, government agencies, regulators, certifiers, and third parties.

It includes activities like: inspection, deliverable peer reviews and the software testing process.

It is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence.

It is also focus on long-term goals through the implementation of short- term initiatives.

It refers to how good something is compared to other similar things.

It is the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs.

It is a function of management which helps to check errors in order to take corrective actions.

In management includes setting standards, measuring actual performance and taking corrective action in decision making.

It is a process through which a business seeks to ensure that product quality that product quality is maintained and improved.

it requires the business to create an environment in which both management and employees strive for perfection.

It relates to how a process is performed or how a product is made, quality control is more the inspection aspect of quality management.

It involves control over intermediate-term operations and processes but not business strategies.

It ensures that activities are consistent with established plans.

It uses operational controls for intermediate-term decisions for supervisory level.

A set of activities that control the quality of product activities include inspection, deliverable peer reviews and the software testing process.

It is the most common method of attaining standardization, uniformity and quality of workmanship.

It is the process of ensuring that the quality of a product or service has met certain predetermined standards.

It involves control over intermediate-term operations and processes but not business strategies.

It ensures that activities are consistent with established plans.

These are samples of the products that undergo in this stage.

It is a method of quality control which employs statistical methods to monitor and control process.

It is defined as the use of statistical techniques to control a process or production method.

These are tools and procedures that can help your monitor process behavior, discover issues in internal systems, and find solutions for production issues.

It is a participatory management technique that enlists the help of employees in solving problems related to their own jobs.

They are formed of employees working together in an operation who meet at intervals to discuss problems of quality and to devise solutions for improvements.

It is a group of workers who do the same or similar work, who meet regularly to identify, analyze and solve work-related problems.

It is a participation technique to manage and improve the quality of the entire organization.

The purpose of this is to build towards a good relationship with employees, so the will show more interest and devotion in the work they do.

Quality circles built mutual trust and create greater understanding between the management and the workers.

It elaborates the aim on building people, developing them, arousing genuine interest and dedication to their work to improve quality, productivity, cost reduction and etc.

It is a core definition of this term that describes a management approach to long-term success through customer satisfaction.

It consists of organization-wide efforts to “install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value.

This continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training.

A primary focus of this is to improve customer satisfaction by having a customer focus and consistently meeting customer expectations.

An ISO Standards that is set to define an international standard on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain efficient quality system.

It is a family standard related to environmental management that exists to help organizations minimize how their operations negatively affect the environment; comply with applicable laws, regulations, and other environmentally oriented requirements; and continually improve in the above.

A dirty workplace cannot produce quality products

Employees are at more hazards and can't feel protected in clean, organized workspaces.

5s is the philosophy that simplifies the work environment and reduces waste and non-value activity while improving quality efficiency and safety.

Kaizen focuses on continuous big improvements and thus gives immediate results.

Lack of standards will affect all activities related to safety and quality

The 5s is a systematic approach and the key to total quality environment, a philosophy most Chinese factories endorse and practice

Housekeeping duties are ingredient of normal work routines.

Items which are less critical and less important should be kept at a safe place.

5s should become part of the culture of the business and the responsibility of everyone in the organization.

During the sort process, all materials and tools are sorted, and only the unnecessary ones are kept for continued use.

These are incurred to prevent or avoid failure problems.

These costs are associated with measuring and monitoring activities related to quality standards and performance requirements.

These costs are required to treat defects revealed earlier when the product or service is delivered to the customer.

These are costs obtained to treat defects exposed by customers.

It is an all-inclusive and well- thought-out means to organizational management that searches to advance the quality of processes, products, services and culture through continuing minor changes in reply to constant feedback.

It consist of continuous process enhancement to reply to constant feedback.

It combines basic management techniques, current improvement efforts and technical tools in management techniques, current improvement efforts and technical tools in a management technique, current improvement efforts and technical tools in a disciplined approach focused on continuous process improvement.

It merges a participative philosophy of management attributed to Dr. Edwards Deming with importance on quantitative techniques and employee involvement to get better the quality of goods and services.

It is a process engage everybody in the organization from the top management to the lowest position.

It is a combination of written and unwritten codes of principles that govern decisions and actions within a company.

It is the consistency of actions, values, method, measures, principles, expectations and outcomes at workplace.

One of the most important factors necessary for implementation of TQM.

Leadership, Teamwork and Training are place on a strong foundation to reach the roof of recognition.

It provides a direction to the entire process of TQM.