WorksheetsOrganization, Management , and Maintenance of Multi-Media-Based Library and Information Service
Total questions: 101
Worksheet time: 8hrs 25mins
Name
Class
Date
1.
Name
4 lines
2.
1. In 1910 Frederick Taylor developed a controversial theory of management in the U.S. called...
a)
A. Bureaucracy Theory
b)
B. Human Relations Theory
c)
C. Scientific Management Theory
d)
D. Systems Approach Theory
3.
2. During Christmas seasons employees receive bonus equivalent to one month's salary. Who developed this system as an incentive to workers to become more productive?
a)
A. Henri Fayol
b)
B. Henry Gantt
c)
C. Frederick Taylor
d)
D. Lyndall Urwick
4.
3. Librarians don't leave their job even if their salaries are low compared to librarians in other libraries because they enjoy their colleagues. What management movement exemplifies this situation?
a)
A. Human behavior movement
b)
B. Human relations approach
c)
C. Self actualizing movement
d)
D. System approach
5.
4. When the Chief Librarian allows his library personel develop social groups on the job to attain full employee participation in management, he is actually participating in which management movement?
a)
A. Human behavior movement
b)
B. Human relations approach
c)
C. Self actualizing movement
d)
D. Systems approach
6.
5. In 1935, Urwick and Gulick presented to President F. D. Roosevelt of U.S.A. 8 executive functions. What is this acronym?
a)
A. POSDC
b)
B. POSDCORB
c)
C. PEST
d)
D. PERTCPM
7.
6. Library as an organization must have an organizational chart, job descriptions and policy manuals and procedures in every aspect of library operations. Who developed this?
a)
A. Gulick and Urwick
b)
B. Mooney and Reiley
c)
C. Taylor and Fayol
d)
D. Urwick and Gulick
8.
7. Chester Bernard believed that an organization to become more stable must maintain a contribution-satisfaction equilibrium. Because of this he was called the spiritual father of what movement?
a)
A. Human behavior movement
b)
B. Human relations approach
c)
C. Self actualizing approach
d)
D. Systems approach
9.
8. Today's library managers adopt a management approach which draws on the basic science and theory of several disciplines and relates those principles to the structure management of libraries. What is this approach?
a)
A. Decision theory approach
b)
B. Human relations approach
c)
C. Self-actualizing approach
d)
D. Systems approach
10.
9. Many library managers use this current situational approach which considers the circumstances of each situation and then decides which response has the greatest chance of success. What is this?
a)
A. Contingency theory approach
b)
B. Decision theory approach
c)
C. Systems approach
d)
D. System theory approach
11.
10. There are many library manager whose first step is to study the rational decision-making procedures of other managers and the way they actually reach decisions before making their own decision. What is this movement?
a)
A. Contingency approach
b)
B. Decision theory movement
c)
C. Gen. systems theory movement
d)
D. Psychological movement
12.
11. When you are assigned by the administration to make plans for your library, which of the following activities will you do as part of analytical process?
a)
A. Assessment of the future
b)
B. Assessment of the past
c)
C. Determination of resources
d)
D. Development of staff
13.
12. In making plans for the development of your library, this is the first element that you will consider.
a)
A. Event
b)
B. People
c)
C. Place
d)
D. Time
14.
13. Your administrator asked you to prepare a strategic plan for your library. Which of the following options will you do?
a)
A. Prepare a 6-week plan
b)
B. Prepare a 3-month plan
c)
C. Prepare a one-year plan
d)
D. Prepare a 5-year plan
15.
14. When you prepare a strategic plan you need to do a SWOT analysis to be able to develop priorities. How will you do this?
a)
A. Conduct self-survey
b)
B. Conduct experimental research
c)
C. Interview the students
d)
D. Involve the administration
16.
15. In making a SWOT analysis of your library, what are the internal forces that must be built and must be overcome in your plan.
a)
A. Strengths and Weaknesses
b)
B. Strengths and opportunities
c)
C. Threats and strengths
d)
D. Weaknesses and threats
17.
16. In making a SWOT analysis for your library what are the external forces that must be explored and must be minimized?
a)
A. Strengths and opportunities
b)
B. Strengths and weaknesses
c)
C. Opportunities and threats
d)
D. Weaknesses and threats
18.
17. When you adopt the library standards formulated by PAARL in making plans for your library, what planning technique are your actually using?
a)
A. Developing action plan
b)
B. Developing formula
c)
C. Developing measures
d)
D. Developing standards
19.
18. The Delphi technique is an example of a planning approach which the library can adopt in the process of making projection and prediction of the library five years from now. How will you do this?
a)
A. Thru crystal ball gazing
b)
B. Thru forecasting
c)
C. Thru plan reading
d)
D. Thru the fortune teller
20.
19. You were asked to formulate a mission of your library in the next ten years. What should be its main ingredient?
a)
A. Object of imagination of libray
b)
B. Purpose toward which purpose is directed
c)
C. Self-imposed duty of the library
d)
D. Measurable actions to be achieved by the library
21.
20. You were asked to write the vision of your library ten years from now. What is the content of your vision?
a)
A. The object of imagination of the library.
b)
B. The purpose towards which effort is directed for the library.
c)
C. The measurable actions to be achieved by the library.
d)
D. The self-imposed duty of the library.
22.
21. After writing the mission and vision of your library in the next five years, the next step is to build your goals. What should be their main focus?
a)
A. The object of imagination of the library.
b)
B. The purpose toward which effort is directed for the library.
c)
C. The measurable actions to be achieved by the library.
d)
D. The self-imposed duty of the library.
23.
22. No library can exist without a written document which enumerates its policies in relation to its goals and objectives and also serves as guide in decision making. What is this important library management tool that you must prepare?
a)
A. Library manual
b)
B. Policy manual
c)
C. Procedural manual
d)
D. Staff manual
24.
23. In the process of decision making, library managers must follow these four phases.
a)
A. Intelligence gathering, relating, design, choice.
b)
B. Choice, Intelligence gathering, design, review.
c)
C. Intelligence gathering, design, choice, review.
d)
D. Intelligence gathering, design, choice, direction.
25.
24. If you want to achieve drastic improvements of the library's performance, you must do a reengineering of the library. How will you do it?
a)
A. Make a recording and rewinding of the library process.
b)
B. Revitalize the library processes.
c)
C. Make a rewording of the library's goals and objectives.
d)
D. Do rethinking and radical design of library processes.
26.
25. You were assigned as the new chief librarian in a college library in the province. You observed that the librarian wear different set of uniforms for the whole week. What do you call this culture?
a)
A. Dress culture
b)
B. Organizational culture
c)
C. Uniform culture
d)
D. Work culture
27.
26. You were asked by the president of the university to organize the library by applying the principle of departmentalized specialization. How will you do this?
a)
A. Group the services of the library into public and technical services.
b)
B. Group the technical services into cataloging, classification, indexing, abstracting, etc.
c)
C. Group the positions by director, assistant director, division head, department head.
d)
D. Group the library into college library, high school library, elementary library.
28.
27. One of the components of organization is known as middle line composed of department heads who coordinate the various activities of the library. What managerial level is this?
a)
A. Lower level manager
b)
B. Middle level manager
c)
C. Staff level manager
d)
D. Top level manager
29.
28. The strategic apex is composed of the director of libraries and division heads who are responsible for the overall functioning of the library. What managerial level is this?
a)
A. Lower level management
b)
B. Middle level management
c)
C. Staff level management
d)
D. Top level management
30.
29. Newly hired librarians and assistant librarians and other library workers belong to the operating core of library personnel. What is their main function?
a)
A. Responsible for overall functioning of the library.
b)
B. Carry out mission of the library.
c)
C. Coordinate activities of various units of the library.
d)
D. Provide the library with expertise in labor relations.
31.
30. Libraries can follow several methods of departmentalization such as by function (circulation department), by territory (branch libraries) and by customers (children's services). What method of departmentalization is used when you separate book and non-book materials?
a)
A. By form of resources
b)
B. By product
c)
C. By process or equipment
d)
D. By territory
32.
31. Departmentalization in libraries covers the issues of centralization and decentralization. Which of the following characterized centralization?
a)
A. High degree of delegation of library responsibilities.
b)
B. High degree of participation in decision making among the library staff.
c)
C. High degree of control of all library operations and staff
d)
D. High degree of movement among members of the library staff
33.
32. As the old saying goes "Line tells, staff sells". In any organization like college or university library the staff function differs from the line function. Which of the following holds a staff function?
a)
A. Chief Accountant
b)
B. Chief Librarian
c)
C. Library director
d)
D. University librarian
34.
33. One of the most common forms of organizational structure is the organic type. How is this applied in the library as an organization?
a)
A. The structure breeds dependency and passivity.
b)
B. The members of the library staff perform routine tasks.
c)
C. Positions have more flexible job definitions.
d)
D. The structure follows a bureaucratic format.
35.
34. Usually, a newly hired fresh graduate librarian is assigned to work besides a veteran librarian so that this younger librarian reaches his goal. What do you call this specialized form of career development.
a)
A. Individualized instruction
b)
B. Instructional coaching
c)
C. Master teaching
d)
D. Mentoring
36.
35. As a library administrator, you must be fair in treatment with your staff to avoid a plateauing situation especially to a well-qualified employee. Why?
a)
A. Because plateauing is unavoidable.
b)
B. Because plateauing opens the door for promotion.
c)
C. Because plateauing blocks the door for promotion.
d)
D. Because plateauing encourages intrigue.
37.
36. W. Edward Demings introduced the concept of TQM. One of the tools of TQM is known as benchmarking which is a systematic sharing of good practices and good ideas to get on a competitors best practices? How is this tool applied in the library?
a)
A. By attending conferences and workshops in librarianship.
b)
B. By reading books on library management.
c)
C. By visiting best known libraries in the country.
d)
D. By interviewing the well-known personalities in library administration.
38.
37. In analyzing your own management style as a chief librarian, how will you know if you are exhibiting transformational leadership?
a)
A. When you bring out the best in your subordinate.
b)
B. When you have ready smile for all your subordinate
c)
C. When you give rewards for good service rendered and punishment for poor performance.
d)
D. When you always phrase the normal job done.
39.
38. How will you know if you belong to a group of transactional leaders in managing the libraries?
a)
A. When you bring out the best in your subordinates.
b)
B. When you give rewards for accomplishment and punishments for committing errors.
c)
C. When you always smile at your staff.
d)
D. When you always give orders to your staff.
40.
39. What do you call a management style which makes use of scientific method to study the functions of an organization to be able to develop better methods of planning and controlling changes in library system?
a)
A. Cybernetics
b)
B. Ergonomics
c)
C. Operations research
d)
D. TQM
41.
40. Which of the following situations in library administration which exhibits a wide span of control?
a)
A. Only the division heads are responsible to the library director.
b)
B. All the heads of divisions, departments, sections, branches, units are directly reporting to the director.
c)
C. The division heads take care of all the departments, branches and sections.
d)
D. The director only gives order to the division head.
42.
41. There are perennial nuisance library customers who give problems to librarians everyday. If they are not identified and eliminated, they can be the cause of unhealthy condition among librarians. What do you all this condition?
a)
A. Burnout
b)
B. Job stress
c)
C. People stress
d)
D. Work stress
43.
42. Which of the following standards of performance does NOT belong in conducting performance appraisal in the library?
a)
A. Quality-quantity standards
b)
B. Desired-effect standards
c)
C. Manner of performance standards
d)
D. All of the above
44.
43. Which of the following is a performance appraisal method?
a)
A. Behaviorally anchored rating scale (BARS)
b)
B. Graphic rating scale
c)
C. Essay method
d)
D. All of the above
45.
44. What characterized a narrow span of control in an academic library?
a)
A. When the library manager supervises a small number of employees.
b)
B. When the library manager supervises a large number of employees.
c)
C. When the library manger is a solo librarian.
d)
D. When there is no library assistants
46.
45. The school administration asked you to prepare line-item budget for next year. How will you do it?
a)
A. Divide objects of expenditures by programs.
b)
B. Divide objects of expenditures by classes or categories
c)
C. Divide objects of expenditures by formula.
d)
D. Divide objects of expenditures by performance.
47.
46. What kind of budgeting system is called exemplified by Clapp-Jordan and Standards for college libraries?
a)
A. Formula budget
b)
B. Line-item budget
c)
C. Program budget
d)
D. Zero-based budget
48.
47. When you library management style is flexible and based on the situation because you believe that every organization is unique, what management approach are you using?
a)
A. Contingency approach
b)
B. Flexible approach
c)
C. Situational approach
d)
D. Unique approach
49.
48. Which of the following is NOT a goal of the library?
a)
A. To provide collections in a variety of formats which reflect demand and use.
b)
B. To make the collection more accesible
c)
C. To increase system collection turn over rate from 5.2 to 5.5
d)
D. To improve delivery of information services to library customers.
50.
49. You are newly-assigned chief librarian in an academic library in the city. On the basis of your observation you felt that most of the library personnel dislike their work. What theory of McGregor is applicable in this situation?
a)
A. Theory X
b)
B. Theory Y
c)
C. Theory X and Y
d)
D. Theory Z
51.
50. Which of the following category of negotiations applied by the library administrator to the central administration when he gains what he wants by losing?
a)
A. Win-lose negotiation
b)
B. Lose-win negotiation
c)
C. Lose-lose negotiation
d)
D. Win-win negotiation
52.
51. "Oplan Alis Ipis in Libraries" is what kind of plan?
a)
A. Long range plan
b)
B. Operational plan
c)
C. Strategic plan
d)
D. Leche plan
53.
52. What kind of plan will you formulate when the administration ask you to prepare a 5-year development plan for your library?
a)
A. Operational plan
b)
B. Short-range plan
c)
C. Strategic plan
d)
D. Statistical plan
54.
53. Which of the following library projects requires strategic planning?
a)
A. Repainting of the library building.
b)
B. Relocating Filipiniana Collection from first floor to second floor.
c)
C. Constructing a 6-storey new library building
d)
D. Changing the format of library card.
55.
54. Which of the following statements is NOT a function of providing job description in advertising the vacant position in a library?
a)
A. To understand what they are applying for.
b)
B. To know what is actually required in the job.
c)
C. To know the salary and the benefits.
d)
D. To know the work is done.
56.
55. Which of the following activities is a form of training for library staff development?
a)
A. Organized courses on specific areas conducted in-house.
b)
B. On the job training provided by supervisors or co-workers.
c)
C. Regular time off to allow for further study, e.g. MLIS.
d)
D. All of the above.
57.
56. How many people are involved in the monitoring process?
a)
A. Two
b)
B. Three
c)
C. Four
d)
D. Five
58.
57. Which of the following is characteristic of an underachiever?
a)
A. Frequent absenteeism
b)
B. Resentment for authority
c)
C. Takes long breaks an long lunches
d)
D. All of the above
59.
58. Mentoring in the library is a one-on-one process. Who are the people involved in this process?
a)
A. More experienced librarian and less experienced librarian
b)
B. Senior librarian and junior librarian
c)
C. Senior librarian and a new recruit in the library.
d)
D. All of the above
60.
59. Which phase of strategic planning identifies the strengths and weaknesses of library operations by evaluating the existing operations, services, activities, staff, workloads, facilities and budgets?
a)
A. Environmental scanning
b)
B. Formulation of the mission
c)
C. Performance audit
d)
D. Evaluation of the success of the plan
61.
60. Which phase of strategic planning gathers data about the social, political, economic, demographic, and technological trends which impact the library?
a)
A. Environmental scanning
b)
B. Formulation of the mission
c)
C. Performance audit
d)
D. Evaluation of the success of the plan
62.
61. "Maximization of access to information and use of collections so that the greatest number of customers can be served." What is this statement?
a)
A. Course of action
b)
B. Goal
c)
C. Objectives
d)
D. All of the above
63.
62. What do you call this statement? "To implement and computerize the catalog and circulation systems."
a)
A. Course of action
b)
B. Goal
c)
C. Objectives
d)
D. All of the above
64.
63. What do you call this sample statement? "Creation of a computerized data base via barcodes for the 50,000 bibliographic records in the library by December 2009."
a)
A. Course of action
b)
B. Goal
c)
C. Objectives
d)
D. All of the above
65.
64. What style of management is condescending to employees, i.e., subordinates are expected to be loyal, compliant and subservient so that in return management treats the employees in a paternalistic matter?
a)
A. Benevolent-authoritative
b)
B. Consultative
c)
C. Exploitative-authoritative
d)
D. Participative
66.
65. In this style, management has no trust or confidence to subordinates. Managers is autocratic, and almost all decisions are made at the top of the organization. What is this management style?
a)
A. Benevolent-authoritative
b)
B. Consultative
c)
C. Exploitative-authoritative
d)
D. Participative
67.
66. In this system, management has substantial but total trust in subordinates. The management still makes most major decisions but often solicits ideas from subordinates. What is this management style?
a)
A. Benevolent-authoritative
b)
B. Consultative
c)
C. Exploitative-authoritative
d)
D. Participative
68.
67. In this system, managers has complete trust in subordinates and much of the decision making is accomplished by group participation. What is this management style?
a)
A. Benevolent-authoritative
b)
B. Consultative
c)
C. Exploitative-authoritative
d)
D. Participative
69.
68. What do you call a leader who brings out the best in their subordinates by encouraging participation, share power and information, and enhance peoples self-worth?
a)
A. Authoritative leader
b)
B. Benevolent leader
c)
C. Transformational Leader
d)
D. Transactional leader
70.
69. What do you call a leader who exchanges rewards for services rendered and punishment for inadequate performance?
a)
A. Authoritative leader
b)
B. Benevolent leader
c)
C. Transformational Leader
d)
D. Transactional leader
71.
70. Which of the following is NOT an example of horizontal communication within an organization like the library?
a)
A. Conflict resolution
b)
B. Information sharing
c)
C. Job instruction
d)
D. Problem solving
72.
71. Which of the following is NOT an example of downward communication within an organization like the library?
a)
A. Job instruction
b)
B. Organizational procedures and practices
c)
C. Request for LOA
d)
D. Specific job descriptions
73.
72. Which of the following is NOT an example of upward communication within an organization?
a)
A. Ask questions
b)
B. Make suggestions
c)
C. Request for LOA
d)
D. Task coordination
74.
73. What are the true aspects of directing?
a)
A. Motivating, leading, and organizing
b)
A. Motivating, creating, and communication.
c)
C. Motivating, organizing, and communication
d)
D. Motivating, leading, and communication
75.
74. Concerning people in the organization, what psychological principle explains why there is no single, standard, across-the-board way of dealing with the employees can be adopted?
a)
A. Principle of a person as total being.
b)
B. Principle of motivated principle
c)
C. Principle of individual differences.
d)
D. Principle of human dignity.
76.
75. What psychological principle every manager should keep in mind that explains why employees sometimes act unrealistically depending on their needs?
a)
A. Principle of individual differences.
b)
B. Principle of motivated behavior.
c)
C. Principle of human dignity.
d)
D. Principle of a person as a total being.
77.
76. Being a librarian, you must be observant with your subordinates to know whether they are undergoing stress in their job. Which of the following is a manifestation of stress?
a)
A. Absenteeism
b)
B. Irritability
c)
C. Tardiness
d)
D. All of the above
78.
77. In some organization, salary increase is given to librarians who work the hardest and contribute more than others. What do you call this method of determining salary increases?
a)
A. Length of service system.
b)
B. Merit system
c)
C. Seniority system
d)
D. Valuable system
79.
78. Which of the following is preferred by the Japanese managers as a basis of promotion?
a)
A. Merit system
b)
B. Kindness system
c)
C. Obedience system
d)
D. Seniority system
80.
79. What is a grapevine in every organization like the library?
a)
A. Formal communication system
b)
B. Informal communication system
c)
C. Internal communication system
d)
D. External communication system
81.
80. Which of the following situations in the organization like the library account for the vigorous growth of grapevine?
a)
A. Autocratic leadership
b)
B. Poor communication
c)
C. Secrecy
d)
D. All of the above
82.
81. What do you call a situation when a well-qualified employee in the library find his career blocked because there are no openings above him, and there is likelihood that the position will no be available before his retirement?
a)
A. Bleak future
b)
B. Burnout
c)
C. Hopeless case
d)
D. Plateauing
83.
82. What do you call a type of stress-induced condition that affects reference librarians who often deal with customers who have problems, a condition which the library manager must identify, and try to eliminate?
a)
A. Burnout
b)
B. Job stress
c)
C. People stress
d)
D. Reference work stress
84.
83. Which of the following standards of performance does not belong to performance appraisals in the library?
a)
A. Quality-quantity standards
b)
B. Desire-effect standards
c)
C. Manner of performance standards
d)
D. None of these
85.
84. Which of the following is NOT a method performance appraisal?
a)
A. Behaviorally-anchored rating scales
b)
B. Essay method
c)
C. Graphic rating scale
d)
D. None of these
86.
85. What establishes the amount of money that will be paid for the accomplishment of duties designed in the job description in an institution like the library?
a)
A. Salary
b)
B. Salary scale
c)
C. Wage
d)
D. Wage scale
87.
86. Which of the following is a major aspect of directing?
a)
A. Communication
b)
B. Leading
c)
C. Motivating
d)
D. All of the above
88.
87. Which of the following is NOT a perception of McGregor's "Theory X" about workers?
a)
A. The average human dislikes work.
b)
B. The average human seeks responsibility.
c)
C. Most people must be coerced
d)
D. The average human wants security.
89.
88. What is the theory of Chris Arygris which states that people move from a passive state of infancy to an increasingly active state of adulthood?
a)
A. Hierarchy of human needs theory
b)
B. Immaturity-maturity theory
c)
C. M-H two factor theory
d)
D. Expectancy theory
90.
89. According to B. F. Skinner there are four methods of modifying behavior. These are: positive reinforcement, negative reinforcement, no reinforcement, and _______.
a)
A. Punishment
b)
B. Suspension
c)
C. Transfer
d)
D. Warning
91.
90. Who are the authors of the Managerial Grid (1964)
a)
A. Blake and Mouton
b)
B. Heifetz and Laurie
c)
C. Hersey Blancherd
d)
D. Urwick and Gulick
92.
91. Which of the following category of negotiators gain what they want by losing?
a)
A. Win-lose negotiators
b)
B. Lose-win negotiators
c)
C. Lose-lose negotiators
d)
D. Win-win negotiators
93.
92. What movement did W. Edward Demings introduce in Japan after WWII?
a)
A. TQM
b)
B. TM
c)
C. QC
d)
D. PDCA
94.
93. What is the TQM tool, which is systematic sharing of good practices and good ideas from a competitor's best practices?
a)
A. Benchmarking
b)
B. Bench-sharing
c)
C. Bench-warming
d)
D. Bench warning
95.
94. What is the leadership style that brings out the best in their subordinates?
a)
A. Transactional
b)
B. Transformational
c)
C. Transnational
d)
D. Transvestive
96.
95. What is a leadership style that gives rewards for services rendered, and punishment for inadequate performance?
a)
A. Transactional
b)
B. Transformational
c)
C. Transnational
d)
D. Transvestive
97.
96. What do you call the study of the interaction of communication and control as fundamental factors in all human activity, which is being applied in libraries?
a)
A. Communication science
b)
B. Control science
c)
C. Cybernetics
d)
D. Cyberspace
98.
97. What is the branch of management which makes use of scientific methods to study the functions of an organization, so as to develop better methods of planning and controlling changes in organization?
a)
A. Cybernetics
b)
B. Ergonomics
c)
C. Knowledge management
d)
D. Operations research
99.
98. What is the type of budget that divides objects of expenditures into broad input classes or categories such as salaries and wages, materials and supplies, equipment, etc.?
a)
A. Formula budget
b)
B. Line-item budget
c)
C. Program budget
d)
D. Zero-based budget
100.
99. What type of budgeting system which focuses on answering questions such as: "Are current activities efficient and effective?" and "Should current activities be eliminated or reduced to fund higher priority new program?
a)
A. Formula budget
b)
B. Line-item budget
c)
C. PPBAS
d)
D. ZBB
101.
100. What type of budgeting process is concerned with the organization's activities; as opposed to individual items for expenditures?
a)
A. Formula budget
b)
B. Line-item budget
c)
C. Program budget
d)
D. PPBS
100 %
