WorksheetsMIS Chap 7 Quiz
Total questions: 69
Worksheet time: 48mins
Traditionally, companies are organized around five distinct functional areas. Which of the following is one of them?
supply chain management
risk management
technology management
communication management
systems management
Which of the following is a core business process?
time-to-purchase
make-to-stock
plan-to-produce
account-to-report
hire-to-retire
Buying a book at Amazon.com illustrates which of the following core business processes?
time-to-purchase
order-to-cash
plan-to-produce
account-to-report
hire-to-retire
Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the payment to the customer's credit card. This process of selling a product or service is known as the ________ process.
make-to-order
time-to-market
order-to-cash
procure-to-pay
make-to-stock
For most businesses, the ________ process entails several subprocesses including creating a customer record, checking the customer's creditworthiness, creating an order, checking and allocating stock, and shipping.
order-to-cash
make-to-order
procure-to-pay
make-to-stock
plan-to-produce
An online retailer has finished creating a customer record. Identify the retailer's next step in an order-to-cash process.
create order
allocate stock
pick, pack, and ship
prepare and send invoice
check customer's creditworthiness
In the order-to-cash process, checking credit is followed by ________.
collecting payment
creating an order
allocating stock
picking, packing, and shipping
preparing and sending the invoice
In an order-to-cash process, identify the next step that the online retailer takes after creating an order for a customer.
collect payment
create customer record
check and allocate stock
pick, pack, and ship
prepare and send invoice
An effective ________ process can create customer satisfaction, speed up the collection process, and serve to provide valuable inputs into business intelligence and customer relationship management applications.
order-to-cash
make-to-order
procure-to-pay
make-to-stock
plan-to-produce
Subprocesses of the procure-to-pay process include ________.
collecting the payment
creating customer records
price and terms negotiations
creating customer satisfaction
speeding up the collection process
The several processes associated with the acquiring of goods from external vendors are collectively referred to as the ________ process.
make-to-stock
make-to-order
order-to-cash
plan-to-produce
procure-to-pay
Which of the following is the first step in the procure-to-pay process?
negotiate price and terms
issue purchase order
receive goods
receive invoice
settle payment
An effective ________ process can help to obtain favorable conditions, reduce transaction costs, and, ultimately, create customer goodwill as it helps to efficiently fulfill customer orders.
procure-to-pay
procure-to-buy
find-to-buy
procure-to-sell
find-to-sell
In the procure-to-pay process, the negotiation of price and terms is followed by ________.
settling the payment
creating the customer record
issuing the purchase order
receiving the goods
receiving the invoice
________ immediately after the purchase order is issued in the procure-to-pay process.
Payment is settled
Price and terms are negotiated
Credit is checked
Goods are received
Invoices are received
Receiving the goods is followed by ________ in the procure-to-pay process.
settling the payment
negotiating the price and terms
issuing the purchase order
creating the order
receiving the invoice
In the ________ process, goods are produced based on forecasts and are stored in a warehouse, and sales orders are then fulfilled from inventory.
configure-to-stock
make-to-stock
make-to-order
engineer-to-order
assemble-to-order
The organization waits for an order, allowing the organization to initiate a ________ sequence to move the order through the production process.
pushing
rotating
working
pulling
propelling
In core business processes, which of the following uses a push-based approach?
order-to-cash
procure-to-pay
production-to-order
make-to-stock
make-to-order
In the ________ process, raw materials, subcomponents, and accessories are procured based on forecasts, but actual manufacturing does not start until sales orders are received.
order-to-cash
procure-to-pay
make-to-stock
acquire-to-dispose
make-to-order
Which of the following uses a pull-based approach?
make-to-order
make-to-stock
plan-to-produce
account-to-report
acquire-to-dispose
Which of the following goods are typically produced under a make-to-order approach?
expensive high-volume goods
cheap high-volume goods
very expensive low-volume goods
mass-produced goods
goods from external vendors
Which of the following goods are produced using the make-to-order approach?
commercial aircrafts
air conditioners
home appliances
televisions
refrigerators
________ activities are performed by the functional areas that process inputs and produce outputs.
Base
Core
Support
Extended
Focus
Which of the following is a core activity according to the value chain model?
human resource activities
technology development
operations and manufacturing
administrative activities
infrastructure activities
Inbound logistics involves business activities associated with ________.
distributing end products within the order-to-cash business process
creating marketing literature
communicating with potential and existing customers
receiving and stocking raw materials, parts, and products
order processing
Assembly processes are ________ activities.
outbound logistics
marketing and sale
customer sales
administrative and marketing
operations and manufacturing
Outbound logistics activities focus on the ________.
processing of orders
distribution of end products within the order-to-cash business process
pricing of goods and services
transformation of raw materials into end products
receiving and stocking of raw materials, parts, and products
________ focuses on the distribution of end products within the order-to-cash business process.
Procure-and-pay process
Sales and marketing activity
Make-to-stock process
Inbound logistics
Outbound logistics
Administrative activities focus on the ________.
design and development of applications that support the primary business activities
hardware and software that must be implemented to support the applications that the primary activities use
business activities associated with employee management
processes and decision making to orchestrate the day-to-day operations of an organization
purchasing of goods and services that are required as inputs for the primary activities
The hardware and software that must be implemented to support the applications that the primary activities use are a part of the ________ activities.
human resources
technology development
procurement
inbound logistics
infrastructure
Human resource activities ________.
are classified as a support activity since the primary activities cannot be accomplished without the employees to perform them
include the design and development of applications that support the primary business activities
include the purchasing of goods and services that are required as inputs to the primary activities
integrate the internal applications with suppliers, business partners, and customers
streamline the organization's internal value chain
________ activities encompass all business activities associated with employee management, such as hiring, interview scheduling, payroll, and benefits management.
Human resource
Technology development
Procurement
Account
Architectural
________ is a support activity.
Outbound logistics
Operations and manufacturing
Technology development
Customer service
Marketing and sales
Designing and developing applications that support the primary business activities are a part of the ________ activities.
operations and manufacturing
outbound logistics
technology development
procurement
inbound logistics
A(n) ________ information flow consists of information that is received from another organization.
stand-alone
legacy
packaged
upstream
downstream
A ________ information flow relates to the information that is produced by a company and sent along to another organization.
stand-alone
legacy
packaged
custom
downstream
One of the traditional functional areas that companies are organized around is information systems management.
The core business processes common to most business organizations are order-to-cash, procure-to-pay, and make-to-stock.
The order-to-cash process entails subprocesses such as price and terms negotiations, issuing of the purchase order, receiving the goods, and receiving and paying the invoice.
In the make-to-stock process, raw materials, subcomponents, and accessories are procured based on forecasts, but actual manufacturing does not start until sales orders are received.
Briefly explain the order-to-cash process.
The two most likely benefits realized from utilizing enterprise systems are improvements in ________.
improved customer interaction and improved supplier integration
reduced inventory and reduced operating expenses
reduced lead times for manufacturing and improved customer interaction
availability of information and increased interaction throughout the organization
improved compliance with standards and improved supplier integration
A(n) ________ is an integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using one large database.
legacy system
management information system
decision support system
distributed software system
enterprise system
An internally focused system helps an organization coordinate with its ________.
suppliers
business partners
producers
departments
customers
A(n) ________ system coordinates business processes with customers, suppliers, and business partners of an organization.
internally focused
legacy
stand-alone
intermediary
externally focused
A system that communicates across organizational boundaries is also referred to as a(n) ________ system.
legacy
interorganizational
intraorganizational
internally focused
stand-alone
________ software are applications written by third-party vendors that are used by many different users and organizations.
Packaged
Custom
Bespoke
Personalized
Tailored
Applications that are designed and developed exclusively for a specific organization are known as ________ software.
collaborative
custom
groupware
ready-made application
packaged
Customers can purchase ________ software off the shelf to help them with their personal documents and communications.
personalized
tailored
packaged
custom
bespoke
________ software is written by third-party vendors to support standardized and repetitive tasks.
Packaged
Unpacked
Custom
Practices-based
Process-based
Identify the software that is cost effective, since the vendor that builds the application spreads out the development costs by selling copies to a large number of users?
packaged software
bespoke software
adapted software
corrected software
custom software
Which of the following types of software is best suited for tasks that are unique to a particular business?
collaborative
custom
groupware
packaged
ready-made application
Which of the following statements is true of packaged and custom software?
Packaged software are applications that are designed and developed exclusively for a specific organization.
The development costs of custom software are much higher than for packaged software because of the time, money, and resources that are required to design, develop, and support them.
Packaged software is well suited for tasks that are unique to a particular business.
Custom software is cost effective since the vendor that builds the application can spread out development costs through selling to a large number of users.
Custom software is highly useful for standardized, repetitive tasks, such as writing a report or preparing a presentation.
The features and modules that an enterprise system comes with out of the box are referred to as the ________ version.
best-practices
reengineered
vanilla
customized
modified
If the ________ version does not support a certain business process, the company may require a customized version.
best-practices
reengineered
vanilla
customized
modified
________ management is a systematic, structured approach to improvement, in which people critically examine, rethink, and redesign business processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost.
Business process
Business activity
Business service
Application performance
Application service
In the 1990s, business process management was known as ________.
business systems management
business process reengineering
business service reengineering
application performance management
application service management
According to business process management, identify the management's next step after developing a vision for the organization.
They should identify the ways in which information systems can be used to improve the various business processes.
They should design and implement a prototype of the new processes.
They should manage the information technology to be used from a business transaction perspective.
They should identify the critical processes that are to be redesigned.
They should understand and measure the existing processes as a baseline for future improvements.
According to business process management, identify the next step taken by management after identifying the ways in which the information systems can be used.
identifying the critical processes that are to be redesigned
understanding and measuring the existing processes as a baseline for future improvements
reducing costs and shortening the time it takes to get products to market
designing and implementing a prototype of the new process
developing a vision for the organization that specifies the business objectives
Briefly explain enterprise resource planning (ERP) control
(a)
What are the enterprise resource planning core components?
Financial Management
Human Resources Management
Operations Management
What is the definition of ERP (enterprise resource planning) core components?
support the important internal
activities of the organization for producing their products and services
support accounting, financial reporting, performance
management, and corporate governance
simplify, standardize, and automate business
processes related to inbound and outbound logistics, product development, manufacturing, and
sales and service
support employee recruitment, assignment
tracking, performance reviews, payroll, and regulatory requirements
Which of the following is true regarding the formula for success of an enterprise system?
Enterprise systems implementations should include personnel from different departments.
The success of an enterprise system depends directly on the support received from middle- management.
Enterprise systems are simple to understand and implement when compared to stand-alone systems.
Using outside consultants tends to complicate the implementation of an enterprise system.
Once enterprise systems go live, employees experience an immediate growth in productivity.
Companies implementing ________ enterprise resource planning (ERP) can benefit from
scalability and agility.
internal-drive
cloud-based
subsidiary
hard drive
in-memory
A two-tier ERP strategy can support operations at the corporate level, while providing the
needed ________ at the subsidiary level.
interoperability and reliability
reliability and componentization
flexibility and agility
interoperability and accessibility
scalability and manageability
The main objective of enterprise systems is to create competitive advantage by streamlining
business activities within and outside a company.
Industry surveys have shown that 50 percent of companies that undertake enterprise system
implementations did not realize any benefits.
Companies that have successfully installed enterprise systems are found to follow a basic
set of recommendations related to enterprise system implementations.
