WorksheetsASESMEN DIAGNOSTIK KOGNITIF
Total questions: 20
Worksheet time: 20mins
What do you say when you meet a guest?
Go away
Good morning
What do you want?
No room
I don't know
Which department handles guest check-in and check-out?
Housekeeping
Engineering
Front Office
F&B Service
Laundry
Who carries guest luggage to the room?
Receptionist
Doorman
Bellboy
Housekeeper
Concierge
The receptionist usually works at the...
Guest room
Back office
Kitchen
Lobby
Front desk
Which part of the Front Office handles room reservations?
Guest Relation
Cashier
Reservation
Bell Desk
Concierge
Where do guests check in at the hotel?
Kitchen
Guest room
Front desk
Parking area
Garden
What is the guest’s record of expenses called?
Guest folio
Housekeeping log
Hotel journal
Registration card
Front desk sheet
Which one is NOT part of the Front Office Department?
Reception
Concierge
Room Service
Reservation
Bell Desk
Front Office staff must always show...
Anger
Silence
Friendliness
Confusion
Laziness
What is the function of the front desk?
To cook and serve food
To clean guest rooms
To welcome and register guests
To maintain building facilities
To train hotel staff
Who welcomes guests and opens the hotel door?
Receptionist
Bellboy
Cashier
Doorman
Housekeeping
A receptionist usually wears...
Casual clothes
Uniform
Pajamas
Kitchen apron
Guest attire
Where can guests ask for tourism information?
Room Service
Concierge
Kitchen
Bellboy
Laundry
Which one is the best example of good Front Office service?
Ignoring guests
Answering the phone rudely
Greeting guests politely
Talking to other staff
Complaining to the manager
Where is the Front Office usually located?
Basement
Roof
Near the entrance/lobby
Kitchen
Laundry room
When does a guest usually check out?
When they arrive
After dinner
After finishing the stay
Before check-in
Before making a reservation
Who handles the guest check-in process?
Waiter
Chef
Receptionist
Security
Housekeeping
What does a bellboy usually carry?
Cleaning tools
Food trays
Guest luggage
Room keys
Reservation forms
What is the purpose of the guest folio?
To write guest complaints
To track guest payments
To clean the guest list
To reserve a room
To schedule staff work
Cocokkan istilah di kolom kiri dengan arti atau penjelasannya di kolom kanan.
Match the items on the left with their correct meanings on the right.
Receptionist
Greets and checks in guests
Bellboy
Helps carry guest luggage
Reservation
Booking a hotel room in advance
Check-in
Guest registration process
Guest
A person staying at the hotel
