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Medical Assisting Quiz Chapters 1-17 and 56-57

Total questions: 100

Worksheet time: 17mins

Name
Class
Date
1.

Which credential is awarded after passing the AAMA exam?

a)

RN

b)

CMA

c)

MD

d)

LPN

2.

What is the primary goal of HIPAA?

a)

Speed insurance payments

b)

Protect patient privacy

c)

Lower medication costs

d)

Reduce taxes

3.

Which is an example of a tort?

a)

Arguing with a CEO

b)

Negligence

c)

Filing insurance

d)

Sanitizing instruments

4.

Who is responsible for medical assistants' actions?

a)

Only themselves

b)

The supervising physician

c)

The insurance company

d)

The pharmacist

5.

"Do not resuscitate" orders are part of:

a)

advance directives

b)

surgical procedures

c)

diagnostic tests

d)

rehabilitation programs

6.

Which of the following is an example of advance directives?

a)

The Hippocratic Oath

b)

Advance directives

c)

Emergency care

d)

OSHA regulations

7.

The abbreviation "PHI" stands for:

a)

Patient Health Info

b)

Protected Health Information

c)

Public Health Initiative

d)

Private Hospital Insurance

8.

What is informed consent?

a)

Consent for billing

b)

Patient’s voluntary agreement to treatment

c)

Doctor-only permission

d)

Automatic consent

9.

Purpose of a medical record:

a)

Legal document

b)

Practice advertisement

c)

Social media post

d)

Tax return

10.

One clinical duty of a medical assistant is to:

a)

Prescribe medications

b)

Draw blood

c)

Diagnose patients

11.

Which law limits working hours for minors?

a)

Family Leave Act

b)

Child Labor Law

c)

OSHA

d)

HIPAA

12.

Active listening involves:

a)

Multitasking

b)

Focusing on the speaker

c)

Preparing answers before listening

d)

Ignoring nonverbal cues

13.

Patient education should be:

a)

In technical language

b)

Tailored to patient’s needs

c)

Avoided

d)

The doctor’s job only

14.

OSHA’s primary goal:

a)

Patient education

b)

Worker safety

c)

Reducing taxes

d)

Faster insurance

15.

Universal precautions apply to:

a)

Only blood

b)

All bodily fluids

c)

Clean equipment only

d)

Office supplies

16.

Hand hygiene is important because:

a)

It is tradition

b)

It prevents infection spread

c)

It lowers utility bills

d)

It reduces noise

17.

Confidential material should be:

a)

Left in open areas

b)

Shredded or locked away

c)

Posted online

d)

Discussed in elevators

18.

Example of nonverbal communication:

a)

Smiling

b)

Texting

c)

Talking on phone

d)

Listening

19.

PPE stands for:

a)

Patient Physical Exam

b)

Personal Protective Equipment

20.

When handling sharps, always:

a)

Recap needles

b)

Use safety containers

c)

Break the needle first

d)

Hand it to a coworker

21.

A medical assistant may educate patients on:

a)

Medications prescribed

b)

Staff salaries

c)

Hospital policies only

d)

Doctor’s private life

22.

An appointment matrix is used for:

a)

Budgeting

b)

Scheduling appointments

c)

Filing insurance

d)

Patient billing

23.

Walk-in appointments refer to:

a)

Scheduled online

b)

No prior scheduling

c)

For doctors only

24.

Telephone etiquette includes:

a)

Speaking clearly

b)

Using slang

c)

Eating during calls

d)

Giving advice

25.

The first step in opening a medical office:

a)

Check emails

b)

Unlock the doors

c)

Go to lunch

d)

None of these

26.

Room temperature in facilities should be:

a)

85°F

b)

Comfortable for most patients

c)

Always cold

d)

Hot for bacteria

27.

When greeting patients:

a)

Make eye contact

b)

Ignore them

c)

Yell their name

d)

Ask others for info

28.

Patient demographic information does NOT include:

a)

Date of birth

b)

Social security number

c)

Favorite color

d)

Address

29.

Which of the following is NOT typically included in a patient's medical record?

a)

A) Patient history

b)

B) Social Security number

c)

C) Insurance info

d)

D) Medical diagnosis

30.

Superbill is also known as:

a)

Patient chart

b)

Encounter form

c)

Prescription pad

d)

X-ray film

31.

The term triage refers to:

a)

Conducting lab tests

b)

Prioritizing patient care

c)

Cleaning rooms

d)

Billing insurance

32.

Medical assistants must take messages that are:

a)

Vague

b)

Complete and accurate

c)

Optional

d)

Unreliable

33.

The ICD-10-CM is used for:

a)

Procedure coding

b)

Diagnosis coding

c)

Payment schedules

34.

CPT codes are mainly for:

a)

Diagnoses

b)

Procedures and services

c)

Insurance verification

d)

Room scheduling

35.

What does “EOB” stand for?

a)

Explanation of Benefits

b)

End of Billing

c)

Examination of Body

d)

Employee Outlook Benefits

36.

A co-payment is:

a)

Insurance company payment

b)

Fixed amount paid by patient

c)

Doctor’s monthly fee

d)

A late fee

37.

Release of information forms are needed for:

a)

Sending records

b)

Internal emails

c)

Personal notes

d)

Supply orders

38.

Fraud in billing means:

a)

Honest mistakes

b)

Intentional deception

c)

Clerical errors

d)

Late payments

39.

What is a deductible?

a)

Premium paid to insurer

b)

Amount patient pays before insurance

c)

Discount for early payment

d)

Tax refund

40.

Upcoding means:

a)

Correctly assigning codes

b)

Assigning higher value code intentionally

c)

Tech support

d)

Lab results

41.

Birthday rule is used to determine:

a)

Patient age limits

b)

Primary insurance for dependent

c)

Eligibility for Medicare

d)

Immunization dates

42.

Preauthorization is:

a)

Office supply order

b)

Required approval before certain procedures

c)

Physician license

d)

New staff orientation

43.

A patient's financial account is summarized in:

a)

Statement or bill

b)

Prescription

c)

Medical chart

d)

Message slip

44.

Petty cash is used for:

a)

Large purchases

b)

Small office expenses

c)

Staff bonuses

d)

Rent payments

45.

Bank deposits should be made:

a)

Once per month

b)

Daily or as per protocol

c)

Every few months

d)

Annually

46.

Accounts receivable means:

a)

Paid bills

b)

Money owed to the practice

c)

Staff salaries

d)

Loan payments

47.

Which of the following is an example of training staff?

a)

Training staff

b)

Diagnosing illness

c)

Authorizing prescriptions

d)

Treating surgeries

48.

Patient refunds are issued when:

a)

Errors in insurance overpayment occur

b)

All bills are unpaid

c)

Doctors request it

d)

Lab results are positive

49.

Payroll records should be kept for:

a)

1 week

b)

Legally required period

c)

1 day

d)

As long as employee wants

50.

Profit in a medical practice is:

a)

Expenses

b)

Revenue minus expenses

c)

Equipment purchased

d)

Billing frequency

51.

Inventory should be checked:

a)

Once a year only

b)

Regularly to avoid shortages

c)

Never

52.

Telephone messages should be:

a)

Taken accurately and promptly delivered

b)

Forgotten

c)

Made up

d)

Ignored

53.

Pediatrics focuses on:

a)

Elderly

b)

Children and adolescents

c)

Heart diseases

d)

Bone injuries

54.

Obstetrics involves:

a)

Heart patients

b)

Pregnant women

c)

Kidney stones

d)

Colds

55.

The male reproductive organ that stores sperm:

a)

Uterus

b)

Testes

c)

Ovaries

d)

Placenta

56.

Gynecology is the study of:

a)

Blood

b)

Female reproductive system

c)

Muscles

d)

Immune system

57.

Which gland produces semen in men?

a)

Ovary

b)

Prostate

c)

Pituitary gland

d)

Thyroid

58.

Female reproductive cycle lasts about:

a)

2 days

b)

28 days

c)

60 days

d)

100 days

59.

Cervix is part of:

a)

Ear

b)

Heart

c)

Female reproductive system

d)

Skin

60.

Sperm is produced in the:

a)

Epididymis

b)

Testes

61.

Endometrium refers to:

a)

Uterine lining

b)

Testicular sac

c)

Ovarian shell

d)

Placental wall

62.

Menstruation is:

a)

Production of sperm

b)

Shedding of uterine lining

c)

Formation of eggs

d)

Fertilization

63.

Professionalism means:

a)

Punctuality and integrity

b)

Leaving early

c)

Ignoring rules

d)

Dressing casually

64.

Confidentiality helps:

a)

Build patient trust

b)

Spread rumors

c)

Increase lab errors

65.

Vas deferens is:

a)

Uterine lining

b)

Vas deferens

c)

Bladder

d)

Vas deferens

66.

Medical assistants demonstrate teamwork by:

a)

Refusing to share tasks

b)

Communicating and collaborating

c)

Ignoring other staff

d)

Working alone

67.

Direct supervision on externships means:

a)

No oversight

b)

Observation and feedback from mentor

c)

Online learning

d)

Only lectures

68.

One way to prepare for interviews:

a)

Research the employer

b)

Skip resume updates

c)

Arrive late

d)

Wear casual clothes

69.

A resume should include:

a)

Personal hobbies only

b)

Relevant education and experience

c)

Only references

d)

None of these

70.

Externships help students by:

4 lines
71.

A cover letter should:

a)

Repeat your resume word-for-word

b)

Explain interest and highlight strengths

c)

Be omitted

d)

List only awards

72.

Reliability at work includes:

a)

Consistently arriving on time

b)

Frequent absenteeism

c)

Ignoring assignments

d)

Disregarding deadlines

73.

A professional appearance in healthcare:

a)

Well-groomed and appropriate attire

b)

Pajamas

c)

Heavy fragrance

d)

Bright neon makeup

74.

The term asepsis means:

a)

Infection

b)

Absence of germs

c)

Spoilage

75.

Immunization prevents:

a)

Disease spread

b)

Aging

c)

Growth

d)

Fractures

76.

Biohazard waste includes:

a)

Used bandages

b)

Disposable pens

c)

Clean paper

d)

Cups

77.

The primary role of a medical receptionist is to:

a)

Greet and direct patients

b)

Diagnose illnesses

c)

Dispense drugs

d)

Give injections

78.

A medical record release is required when:

a)

Sending to another provider

b)

Filing an appointment

c)

Refilling medication

d)

Booking travel

79.

The SOAP note format stands for:

4 lines
80.

Which of the following best describes the qualities of good documentation?

a)

Simple, Accurate, Complete, Timely

b)

Simple, Orderly, Accurate, Precise

c)

Short, Obvious, Active, Precise

d)

Secure, Official, Accurate, Patient

81.

The main purpose of TPR in patient check-in is to record:

a)

Money order details

b)

Temperature, Pulse, Respiration

c)

Telephone number

d)

None of these

82.

When performing venipuncture, gloves are worn to:

a)

Make work easier

b)

Protect from bloodborne pathogens

c)

Keep hands warm

d)

None of these

83.

A cardiac specialist is called a:

a)

Neurologist

b)

Cardiologist

c)

Endocrinologist

d)

Hematologist

84.

Which is NOT an example of proper body mechanics?

a)

A) Lifting with legs

b)

B) Twisting with heavy loads

c)

C) Keeping back straight

d)

D) Holding objects close

85.

Consent for minors is typically obtained from:

a)

The child

b)

Parent or legal guardian

c)

Doctor only

d)

Insurance rep

86.

Cultural competence in healthcare means:

a)

Ignoring differences

b)

Respect for diverse backgrounds

c)

Speaking only English

d)

Stereotyping patients

87.

Continuing education for medical assistants is:

a)

Optional after graduation

b)

Essential for maintaining certification

c)

Not available

d)

Limited to math skills

88.

The chief complaint refers to:

a)

Doctor’s issue

b)

Patient’s main reason for visit

c)

Insurance objection

d)

Office manager’s problem

89.

An emesis basin is used for:

a)

collecting vomit

b)

measuring blood pressure

c)

administering medication

d)

sterilizing instruments

90.

Which of the following is used for collecting vomit?

a)

Bathing infants

b)

Collecting vomit

c)

Applying bandages

d)

Serving food

91.

Privacy screens are used to:

a)

Decorate walls

b)

Block patient info from others

c)

Project slideshows

d)

Filter air

92.

The abbreviations “Rx” means:

a)

Prescription

b)

Examination

c)

Patient intake

d)

Discharge

93.

The best way to communicate lab results to patients is:

a)

Clearly and confidentially

b)

Gossip with other staff

c)

Post on social media

d)

Ignore

94.

Incident reports are filled out for:

a)

All patient visits

b)

Unusual occurrences or injuries

c)

Routine check-ins

95.

Which of the following is considered protected health information (PHI)?

a)

Patient's medical record number

b)

Office supply list

c)

Staff meeting notes

d)

Clinic hours

96.

What is the primary purpose of using personal protective equipment (PPE)?

a)

To keep uniforms clean

b)

To protect against exposure to infectious materials

c)

To identify staff members

d)

To improve communication

97.

Which action helps maintain patient confidentiality?

a)

Discussing patient cases in public areas

b)

Posting patient names on social media

c)

Leaving charts unattended at the front desk

d)

Securing files in locked cabinets

98.

Which of the following is a responsibility of a medical assistant?

a)

Prescribing medication

b)

Scheduling patient appointments

c)

Performing surgery

d)

Diagnosing illnesses

99.

What should you do before disclosing patient information?

a)

Get patient consent

b)

Share with anyone who asks

c)

Post on social media

d)

Ignore privacy laws

100.

Which document is used to record payments received from patients?

a)

Inventory list

b)

Appointment book

c)

Prescription pad

d)

Ledger

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