Jasmine has recently been hired as a family counselor at a local firm. She has been tasked with meeting prospective individuals and counseling clients. This involves active listening and gaining insight into a person’s psychological state by gaining their trust and learning more about the person. This position requires more interpersonal skills than personal skills.

Interpersonal skills are traits which help an individual interact _______ and successfully with others. Personal skills are strengths which help individuals reach work or _______ related goals.

Ralph works as a couple’s counselor in a large metropolitan city. He loves his job and is the most recommended counselor at his firm. His manager Amanda is thankful for his success, however is frustrated by his inconsistent tardiness, lack of attention to detail and incomplete patient reports. According to Amanda, which employability skill could Ralph benefit from trying to improve?

Personal skills can be improved by having a learning mindset and by working longer hours in the office.

Select all of the following elements in a résumé.

Practicing professionalism in the workplace using personal skills includes having basic numerical and arithmetic understanding and a current résumé.

Mandy and Fernando both work as physician’s assistants in the same office. Fernando asked Mandy to cover his shift shortly before he was expected in the office, however Mandy did not see his message and did not go to work in his place. This meant Tricia, the physician on duty, did not have assistance when taking care of patients. This is an example of what kind of conflict?

Offering guidance to coworkers is an example of compassion.

Mark the following statements as True or False. Verbal communication is only effective when paired with other kinds of communication.

Mark the following statements as True or False. Nonverbal communication is the transfer of information, in addition to words spoken.

Mark the following statements as True or False. Written communication can influence people when used effectively.

After a company-wide meeting, Randall gave Paula two thumbs up after her presentation. This is an example of which of the following?

A positive work ethic refers to an individual’s dedication to their job.

Donna is a team manager who supervises 20 employees at her company. In order to practice effective leadership for her team, what skill is required of her?

In the event of conflict in a workplace, which of the following skills need to be implemented?

Which of the following is a step in conflict mangement?

Which skill is able to objectively evaluate complex subjects or situations?

Interpersonal skills can be improved by maintaining a good attitude and developing emotional intelligence