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Module 3 Study Guide 2025-2026

Total questions: 44

Worksheet time: 34mins

Name
Class
Date
1.
Which of the following would be a barrier to effective communication?
a)
Listening to a patient/resident tell stories about his or her past
b)
Letting a patient/resident express his or her fears and concerns about dying
c)
Changing the subject each time a patient/resident brings up an uncomfortable topic
d)
Allowing a patient/resident to talk freely about his or her health problems
2.

Having compassion and understanding for those around you and the situations they are experiencing.

(a)  

3.

Feelings of pity and sorrow for someone else's misfortune.

(a)  

4.

Is used to promote optimum wellness

(a)  

5.

The sharing of ideas, thoughts, information, and feelings with at least one other person.

(a)  

6.

Avoiding eye contact when talking to another person is an example of which type of communication?

(a)  

7.
Difficulty speaking. It affects how you speak and understand language.
a)
dysphasia
b)
receptive aphasia
c)
empathy
d)
sympathy
e)
physiological
8.
Inability to understand spoken language
a)
receptive aphasia
b)
dysphasia
c)
empathy
d)
sympathy
e)
physiological
9.
Inability to speak or to speak clearly
a)
expressive aphasia
b)
receptive aphasia
c)
dysphasia
d)
empathy
e)
sympathy
10.

Means truly hearing what the other person is saying

(a)  

11.
The right communication techniques:
a)
Help reduce resident stress
b)
Improve resident comfort
c)
Make the healthcare worker’s job easier
d)
All of these
12.

When patients/residents express their feelings and concerns, the Nurse Assistant will best respond by _ to the patient’s/resident’s concerns

(a)  

13.

Expressing ideas or information through speech.

(a)  

14.

Expressing ideas or emotions through body language and facial expressions.

(a)  

15.
A speech or language problem that results in impaired interactions with others.
a)
Communication disorder
b)
Congenital
c)
Nonverbal Communication
d)
Verbal Communication
e)
Acquired
16.

The resident is born with the disorder.

(a)  

17.

The disorder develops sometime during the resident’s lifetime

(a)  

18.
Strategies to improve communication with the hearing-impared resident icludes all but which one of the following?
a)
Have resident sit, and the CNA to stand when speaking
b)
Speak clearly
c)
Ensure resident can see your face
d)
Speak in a normal or low, not high, pitched voice
e)
Allow time for resident to read lips
19.
Strategies to improve communication with the speech-impaired resident includes all but which one of the following?
a)
Picture boards
b)
Personal computer
c)
Give task instructions quickly and all at once
d)
Speak in a respectful tone at a comfortable level for the resident
e)
Demonstrate task to be completed
20.
Emotional communication deficits may be caused by which of the following?
a)
Autism
b)
Schizophrenia
c)
Post-traumatic stress disorder
d)
All of these
e)
None of these
21.
Residents with autism may make socially inappropriate comments.
a)
True
b)
False
22.
When caring for a resident with an emotional deficit, do all but which one of the following.
a)
Be literal; do not joke or use slang
b)
Speak clearly and concisely
c)
Maintain routines
d)
Go as quick as possibleto help prevent frustration
23.

Which form of communication may reveal the most about a patient’s/resident’s true feelings?

(a)  

24.

These can be seen or measured, and are commonly called signs. A bruise, cut, rash, or swelling can be seen.

(a)  

25.

These cannot be seen or felt, and are commonly called symptoms.

(a)  

26.
Which action is best to do before transferring a telephone call?
a)
Explain that the call is going to be transferred and where
b)
Set the phone down and find out where to transfer the call
c)
Take a message
d)
Find out the reason for the call
27.

The Nurse Assistant is assigned to the care of a newly admitted patient/resident who does not speak English. The CNA should ask the charge nurse to get a/an _.

(a)  

28.

A mental process initiated, typically unconsciously to avoid conscious conflict or anxiety.

(a)  

29.

Involves an individual transferring negative feelings from one person or thing to another. For example, a person who is angry at their boss may “take out” their anger on a family member by shouting at them.

(a)  

30.

When a person refuses to accept or experience a situation

(a)  

31.

When the unconscious brain ignores thoughts or situations to protect itself

(a)  

32.

When a person attributes feelings or thoughts to another person

(a)  

33.
The normal functions of a living thing.
a)
aphasia
b)
dysphasia
c)
empathy
d)
sympathy
e)
physiological
34.
Which of the following is a physiological need?
a)
Water
b)
Friendship
c)
Love
d)
Respect
e)
Protection from harm or danger
35.
Which of the following is a Safety and Security need?
a)
Protection from harm or danger
b)
Friendship
c)
Water
d)
Love
e)
Respect
36.
Which of the following is a Belonging need?
a)
Meaningful relationships with others
b)
Friendship
c)
Water
d)
Love
e)
Respect
37.
Which of the following is/are values of using Maslow’s Hierarchy of Needs?
a)
Increases awareness of reasons for patient/resident behaviors.
b)
Meeting basic physiological needs is essential to life.
c)
Provides a way to set priorities and organize activities.
d)
Encourages a holistic approach to patient/resident care planning.
e)
All of these.
38.
Which of the following is a Esteem need?
a)
Respect, recognition
b)
Friendship
c)
Water
d)
Love
e)
Respect
39.
Which of the following is a Self-actualization need?
a)
Achievement, creativity
b)
Friendship
c)
Water
d)
Love
e)
Respect
40.

A response to any demand made on a individual.

(a)  

41.

When you can see past the differences in you/patient and willingly incorporate the patient’s beliefs into the caregiving process.

(a)  

42.

A set of traditions and attitudes that are shared within a group of people

(a)  

43.
The national, racial, or cultural group a person belongs to
a)
Cultural Competence
b)
Stress
c)
Culture
d)
Ethnicity
44.
Which of the following is NOT a general principle when communicating with patient/resident families?
a)
Show respect for all family structures and members.
b)
Listen to family members.
c)
Involvement in family matters.
d)
Maintain resident confidentiality.
e)
Encourage family to participate in care planning and care as allowed by facility policy

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