WorksheetsUnderstanding Salesmanship
Total questions: 30
Worksheet time: 15mins
What is the best definition of salesmanship?
The art of manipulating customers
The personal process of persuading a customer to buy a product or service
A technique for advertising on TV
A method of producing goods
Which of the following is NOT part of the salesmanship process?
Presentation
Demonstration
Addressing objections
Manufacturing the product
Salesmanship is best described as:
Manipulation of customers
Persuasive communication that offers value
A quick way to trick buyers
Only for big businesses
The phrase “helping people make decisions that are good for them and profitable for you” refers to:
Advertising
Salesmanship
Marketing research
Public relations
The nature of salesmanship requires:
Deception
Trust and relationship-building
Avoiding customer interaction
Only focusing on closing the sale
Which of the following best describes the scope of salesmanship?
It only applies to retail stores
It is limited to online selling
It applies across industries like real estate, automotive, finance, and pharmaceuticals
It only involves large-scale corporations
Which example BEST illustrates salesmanship in the Philippine context?
A farmer harvesting rice
A Divisoria vendor convincing passersby to buy
A student studying for exams
A chef cooking in a restaurant
Online platforms like Shopee and Lazada demonstrate salesmanship through:
Price manipulation
Live selling and persuasive influencer pitches
Government regulation
Limiting customer access
Which of the following is NOT a reason why salesmanship is crucial?
Bridges the gap between product and consumer
Introduces new products to the market
Generates revenue for businesses
Avoids customer interaction
Salespeople provide valuable feedback to:
Competitors
Producers and businesses
Advertisers only
No one
One of the key roles of salesmanship is:
Making products look more expensive
Creating long-term customer relationships
Focusing only on profits
Hiding product flaws
A real estate agent walking a family through a model unit in Camella Homes is an example of:
Customer service only
Effective salesmanship in the Philippines
Passive marketing
Price regulation
Which company relies heavily on approachable and knowledgeable sales agents in mall kiosks?
San Miguel Corporation
Globe Telecom
Jollibee
BDO
Explaining promos, baggage rules, and rebooking terms to passengers is an example of salesmanship by:
SM sales associates
Cebu Pacific ticketing agents
Lazada delivery riders
BIR officers
Which of the following is NOT a key trait of a successful salesperson?
Approachability
Patience
Clear communication
Dishonesty
A salesperson who listens carefully to customer needs is demonstrating:
Self-interest
Customer orientation
Laziness
Indifference
Building trust and rapport with a client is important because:
It ensures quick sales only
It leads to long-term customer loyalty
It avoids answering questions
It helps manipulate buyers
A successful salesperson must focus on:
Results and solving customer problems
Personal fame
Short-term profit only
Ignoring customer concerns
In the Philippine setting, which gesture would make a salesperson more effective?
Avoiding eye contact
Smiling and being approachable
Talking only about price
Ignoring customer questions
Which of the following situations shows persuasive communication?
A salesperson explaining how a product solves a customer’s problem
A teacher checking homework
A driver paying road fees
A cashier giving exact change
Why is salesmanship not considered manipulation?
Because it only benefits sellers
Because it is about offering value and solving needs
Because customers don’t have a choice
Because it hides product flaws
Which Filipino sales setting highlights affordability and quality to attract buyers?
Shopee
Divisoria market
Makati offices
Resorts in Boracay
A life insurance agent convincing a family to invest in Sun Life plans shows salesmanship in which industry?
Food industry
Financial services
Transportation
Entertainment
A Toyota car agent demonstrating car features is practicing which stage of salesmanship?
Demonstration
Closing
After-sales
Advertising
When a customer raises objections about price and the salesperson explains financing options, this reflects:
Customer complaint
Addressing questions and objections
Closing the deal
Product testing
Which industry does a pharmaceutical representative visiting doctors belong to?
Retail
Real estate
Pharmaceuticals
Tourism
A Lazada live seller shouting “Check out now! Limited stocks only!” is using what technique?
Scarcity persuasion
Passive communication
Silent selling
Product testing
Which of the following is a result-driven example of salesmanship?
Persuading a customer to buy because it benefits both customer and seller
Convincing customers to buy something useless
Focusing only on commission
Selling without product knowledge
A salesperson in the Philippines who can quickly answer technical questions about data plans demonstrates:
Technical competence
Lack of preparation
Indifference
Avoidance
Which reflection question is MOST aligned with self-improvement in salesmanship?
What TV shows do I watch?
Which traits do I already have, and which one do I want to develop?
How much money do I want to earn this year?
Which products are popular abroad?
