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Cleaning Procedure for Guest Room

Total questions: 10

Worksheet time: 9mins

Name
Class
Date
1.

What should be prepared for cleaning the guest room?

a)

Luggage Trolley, Chemicals, Soft Cloth, Cleaning Equipment

b)

Chemicals, Roomboy Trolley, Table Cloth, Cleaning Equipment

c)

All answers are correct

d)

Linen, Cleaning Equipment, Amenities, Caddy Carry, Chemicals

2.

What is the appropriate action to take before entering a hotel room?

a)

Knock gently and wait for a response

b)

Enter immediately without any notice

c)

Announce your presence from outside

d)

All of the above

3.

As you check into a hotel room, what items should you inspect to ensure everything is in working order?

a)

Lights, phone, AC, TV, Bathtub,

b)

Drawers, Bath foam, Shower, AC, TV

c)

Shower, TV, Lights, Kimono, Mini Bar, AC

d)

Towels, AC, TV, Bathtub, Shower

4.

What should be reported to engineering?

a)

Mini bar fridge

b)

Lost items

c)

Mini Bar

d)

Torn towel

5.

What is the first step in making a bed?

a)

Stripping the bed

b)

Putting on the bed cover

c)

Spreading the sheet

d)

Check the bed pad

6.

What should be done during dusting?

4 lines
7.

What linens are included in the bathroom supplies?

a)

Hand towel, face towel, Bath mat

b)

Bath towels, Hand Towers, Face Towels

c)

Face towels, Bath towels Bath mate

d)

Hand glove, face towels, Bath towels, Bath mat

8.

What should be restocked in the bedroom?

4 lines
9.

What does the 'Do Not Disturb' sign indicate to hotel staff?

a)

That the guest is not available for service

b)

That the room needs cleaning

c)

That the guest is expecting visitors

d)

None of the above

10.

What should be included in the room tumbler?

a)

Coffee sachet, creamer, tea bag

b)

coffee cup, brown sugar, tea bag

c)

Condensed milk, tea bag, coffee sachet,

d)

Coffee sachet, tea bay, creamer, sugar