WorksheetsMA Chapter 1-3 Review
Total questions: 58
Worksheet time: 29mins
What types of tasks do medical assistants commonly perform in ambulatory care settings?
Diagnostic and screening tasks
Administrative and clinical tasks
Assessment and treatment tasks
Accounting and triage tasks
Which of the following is a clinical task often delegated to MAs?
Minor laceration repair
Collection of patient copayments
Drawing blood for testing
Assessing a patient’s need for medication
If an MA works for a home health agency, what type of tasks is most likely to be involved?
Tasks related to monitoring and testing
Tasks related to assessment and diagnosis
Tasks related to housekeeping and shopping
Tasks related to meal planning and cleaning
Which healthcare team member has many duties in common with MAs, but usually does not do administrative tasks or give medications?
An EKG technician
A mid-level provider
A licensed vocational nurse
A patient care technician
Tasks that cannot be delegated to an MA are tasks that involve
Decision-making based on medical knowledge
Contact with possibly infectious body fluids
Asking patients questions about their medical, family, and social history
Giving patients information about assigned topics
One of the functions of the patient-centered medical home model is
To coordinate the care a patient receives from multiple providers
To provide care to patients who otherwise couldn’t afford it
To allow patients to compare insurance plans
To give patients the information they need to diagnose themselves without a doctor visit
If an MA has a concern about another employee, how should she go about expressing it?
By posting on social media
By telling other MAs and asking if they agree
By using the facility’s chain of command
By making an anonymous complaint to the provider
What is the term for the responsibilities that are within the knowledge, training, and legal definition of a profession?
Job description
Scope of practice
Chain of command
Delegation limits
MA Jonah administers a flu shot to Mrs. Contreras, but then realizes he was supposed to have given her a COVID-19 booster. He reports his mistake, following facility policy for medication errors. Which characteristic of professionalism does this show best?
Personability
Honesty
Empathy
Discretion
Which of the following is true of dressing in a clean, wrinkle-free uniform?
It is important and a sign of professionalism.
It is not necessary as long as an MA performs their job properly.
It is not necessary because most employers do not care about appearance.
It is an outdated standard that can be ignored.
What are two common requirements for MA certification?
Recommendation from a doctor and a job offer in the medical assisting field
A letter stating the reasons for becoming an MA and recommendation from an instructor
Completion of a medical assisting course and a job offer in the medical assisting field
Completion of a medical assisting course and passing a test given by the certification agency
If ethics tell people what they ________ do, laws tell them what they ________ do.
Want to; need to
Should; must
Could; would like to
Cannot; must not
Which of the following relates to a code of ethics?
The Hippocratic Oath
The Pledge of Allegiance
The Declaration of Independence
A facility’s procedure manual
What document replaced the American Hospital Association’s Statement on a Patient’s Bill of Rights?
The Dying Person’s Bill of Rights
The Hippocratic Oath
The Patient Care Partnership
The Affordable Care Act
Before a patient participates in a medical research study, a provider must
Give a detailed explanation of the study and tell the patient about possible risks
Ask if the patient wants to know what the risks may be
Arrange for the patient to talk to the researchers who are running the study
Make sure the patient does not know about any risks involved
The Patient Self-Determination Act requires medical practices and facilities to inform patients about
Organ donation
Genetic testing
Insurance choices
Advance directives
A patient is being prepared for an outpatient procedure. After the anesthetic is administered, the patient collapses. He is not breathing and has no pulse. The patient has a DNR order in his chart. Which of the following is true?
Any trained healthcare worker must start CPR right away.
CPR should not be performed.
Only a provider can start CPR.
Only an emergency medical technician can start CPR.
A patient assigned male at birth uses the name Ms. Jones and uses she/her pronouns. An MA must
Use the patient’s preferred name/pronouns if it does not conflict with the MA’s personal beliefs
Try to remember to use the patient’s preferred name/pronouns
Apologize to the patient if the MA does not want to use the preferred name/pronouns
Use the patient’s preferred name/pronouns
How can an MA promote patient rights during patient intake?
By only documenting things that seem true to the MA
By deciding which parts of the patient’s history are important enough to tell the provider
By listening carefully and without judgment
By questioning everything the patient says
How does HIPAA protect patient rights?
By making sure patients are only treated by qualified providers
By protecting choices about what care to receive
By requiring healthcare workers to report abuse
By keeping health information private and secure
A local news anchor is being treated at the facility where Juan works as an MA. He tells his friends that he met the news anchor and even drew her blood. Which of the following is true?
What Juan did was illegal and unethical.
What Juan did was not illegal, but it was unethical.
What Juan did was not illegal or unethical because the news anchor is a public figure.
What Juan did was not illegal or unethical because the news anchor signed a form consenting to treatment.
Violations of civil law are called
Crimes
Torts
Infractions
Penalties
A provider has had a long and difficult relationship with a patient who has been verbally abusive to office staff and has not followed treatment plans. She asks her staff to refuse to schedule any new appointments for this patient. Legally, this may be considered
Appropriate, if the patient’s history is documented
Abandonment
Slander
Libel
A provider who is accused of malpractice must prove that they gave treatment that meets an expected
Outcome
Level of success
Standard of care
Reduction in harm
A woman collapses at a crowded sporting event. A doctor who is nearby provides care, but the woman dies. The woman’s family sues the doctor for malpractice. What type of law may protect the doctor?
Privacy protection laws
Worker protection laws
Anti-malpractice laws
Good Samaritan laws
After an outpatient procedure, a patient has a bad infection at the incision site. He sues both the provider and the MA who assisted in the procedure, claiming that the MA did not properly sterilize the surgical equipment. In this case, the patient is the ______________ and the MA and provider are ______________
Arbiter; mediators
Mediator; arbiters
Defendant; plaintiffs
Plaintiff; defendants
In the case described above, the patient’s infection is used as evidence for the claim of medical negligence. Which of these legal terms describes this type of evidence?
Res ipsa loquitur
Respondeat superior
Subpoena ad testificandum
Subpoena duces tecum
If a patient has signed a general consent form within the last year, which of the following is true?
The patient must initial the form to confirm consent at every visit.
The patient must initial the form to confirm consent before each care procedure is performed.
The patient can still refuse care.
The patient has legally consented to any and all care that may be provided.
______________ minors can make completely independent decisions about their health care. ______________ minors can make some routine healthcare decisions, such as requesting vaccines or birth control, without a consenting adult.
Mature; emancipated
Emancipated; mature
Released; limited
Limited; released
Which of the following situations involves treating a patient with implied consent?
A child becomes very ill while in the care of her aunt. The aunt takes her to the emergency room. Her parents are on a long flight and cannot be reached.
An MA asks a patient if it is OK to draw his blood. The patient nods yes.
A patient who is having suicidal thoughts goes to a mental health facility and asks to be admitted.
An 18-year-old patient whose parents object to vaccines tells an MA she wants to get a COVID-19 vaccine.
A patient who is being treated for a knife wound in his abdomen says the knife slipped while he was carving a jack-o-lantern. When he first called the office, he said he had tripped with a hunting knife. This wound should be reported as a possible
Household accident
Wound of violence
Sign of neglect
Conflict of interest
An MA notices that a doctor often refers patients for physical therapy to a practice owned by his spouse. He does not offer the patients a choice of therapy providers and does not tell them his spouse owns the practice. This may be considered
Patient neglect
Patient abandonment
A violation of privacy
A conflict of interest
Suspected abuse of a patient must be reported
If a patient is seriously hurt
If it seems to continue for more than 6 months
Immediately
Only if the patient consents to the report
What is the purpose of an incident report?
To improve quality of care and patient safety
To find out who is to blame for the incident and punish the person appropriately
To hide the details of the incident from legal authorities
To guarantee the provider will not be considered liable for any injuries
An MA is injured on the job. What type of report may be made in addition to the facility’s incident report?
A report to the city or county health department
A report to the state board of medical licensing
A report to the MA’s certifying agency
A federal report
What should not be discussed in an incident report?
A factual account of the event
Details of response to the event
Blame or liability for the event
The person’s reaction to the event
Why are an MA’s communication skills important to the quality of patient care?
Because patients will want to come to appointments if an MA is pleasant to talk to
Because MAs are often responsible for communicating observations and concerns to the provider
Because providers do not have the time to talk to patients themselves
Because good communication gives the MA information they need to make a diagnosis
In the communication process, what step comes after receiving a message?
Sending a message
Providing feedback
Forming an argument
Repeating the message
During a blood draw, a patient winces when the needle is inserted and then bites her lip. The MA asks if she is in pain and the patient says she is not. What indicates that the patient may not be telling the truth?
The patient’s nonverbal communication
The patient’s verbal communication
The MA’s nonverbal communication
The MA’s verbal communication
What would be the most professional way for the MA to clarify the situation described in question #3?
I think you’re lying to me. It hurts, doesn’t it?
That’s kind of sus. It looks like you’re hurting.
Do I trust your words or your face?
It’s OK to tell me if it hurts. It looks like you might be in pain.
Keaton works as an MA at a facility that uses an online medical interpretation service. Mrs. Qian is a new patient. She is a native speaker of Mandarin Chinese, but says she speaks and understands English well enough to not need the interpretation service. Every time Keaton asks her a question, she pauses and then nods and says “Yes.” Keaton is not sure she understands. What should he do?
Ask her if she understands
Try to trick her into giving an incorrect answer so he can prove she does not understand
Tell her he would feel more confident in the care he gives her if he uses the interpretation service
Ask her to reschedule her appointment for when a Mandarin speaker is in the office
A 17-year-old patient tells the MA that she would like to get a prescription for birth control pills, but that she is afraid to tell the doctor. Which of these responses is most likely to make the patient feel defensive?
“Why not?”
“I know it’s hard to talk about these things. Can you tell me a little bit more about why you don’t want to tell the doctor?”
“Is there anything I could do to help you feel more comfortable talking to the doctor?”
“I can’t answer medical questions but if it would help I could answer any general questions you have. Then maybe you’d feel ready to talk to the doctor.”
MA Johanna does not always believe new patients who report they are in pain. She thinks they may be lying to get medications and does not always document what they say about their pain. When patients she has known for a long time report that they are in pain she always believes them. She always documents what they report about their pain. Which of the following is true?
Johanna’s actions are correct because she does not have enough information to trust the new patients.
Johanna’s actions are not correct and may be based on bias; they may harm patients.
Johanna’s actions are not correct but they are harmless.
Johanna’s actions are not important because patients also have an opportunity to talk to the provider directly.
An MA who works at a geriatrics office will see less diversity in patient ______ than an MA who works at a family practice office.
Culture
Income
Education
Age
A patient looks down every time an MA makes eye contact. The MA should
Continue to make eye contact until the patient gets used to it
Ask the patient to please look up
Tell the patient that it is rude to look down when someone is talking to them
Adjust her approach and stop trying to make eye contact
How should an MA communicate with a patient who has a mild hearing impairment?
He should shout.
He should type messages on a tablet computer.
He should speak clearly and slowly while directly facing the person.
He should use American Sign Language or get a sign language interpreter.
What should an MA do before touching a patient who is blind?
Speak to the patient and identify herself
Touch a counter or other surface to discharge static electricity
Position herself directly behind the patient
Make sure the patient isn’t holding anything that he may drop if startled
What tone of voice should an MA use when communicating with a patient with a mental health disorder?
A sweet, sing-song tone of voice
A firm, commanding tone of voice
A normal tone of voice
A quiet, passive tone of voice
A patient with cognitive impairment from Alzheimer’s disease asks an MA the same question three times in a row. How should the MA respond?
They should answer each time, using the same words and phrases
They should politely tell the patient they’ve already answered that question
They should stop speaking to the patient and call the provider
They should try to phrase the answer differently every time
A 6-year-old child asks why she has to get a shot and whether it will hurt. Which of the following is the best response from an MA?
You have to get the shot because mommy wants you to. It won’t hurt at all.
This shot will prompt your immune system to create antibodies to a dangerous illness. It will only hurt briefly.
The mean doctor makes us give you shots but if you’re brave I’ll give you a lollipop. It only hurts a little bit.
The shot will help you not get sick. It might hurt for a little bit but it will help you stay healthy for a long time.
An adult patient with an intellectual disability should be
Treated as a child with the same intellectual abilities
Treated as an adult
Treated in the same way one would treat a person with a mental health disorder
Assumed to not understand anything about their own care
A patient who is angry and is verbally abusing members of the care team should be given
Time to calm down
Three warnings before security is called
A termination letter requesting that she find a new provider
A penalty fee
Every time Marietta comes in for an appointment, she has a handwritten list of tests she thinks the doctor should order for her. She always gives this list to the MA during intake. What should the MA do with these lists?
Circle the tests she agrees the patient needs and then give the lists to the doctor
Throw the lists away and tell the doctor Marietta wants a bunch of tests again
Give the lists to the doctor
Give the lists back to Marietta and tell her she doesn’t need those tests
June corrects another MA in front of the provider. Later on, that MA tells June, “Don’t ever embarrass me like that again. If you do, you’d better watch out.” This is an example of
Aggressive communication
Assertive communication
Passive communication
Slander
A patient has a fever of 101°F. She is pale and her skin is damp. She reports having a headache off and on for a week. She also says she has been feeling lightheaded and feels pressure in her sinuses. Which of these are signs?
Fever, headache, and sinus pressure
Fever, pallor, and skin condition
Pallor, skin condition, and lightheadedness
Headache, lightheadedness, and sinus pressure
In the situation described in question #19, which are symptoms?
Fever, headache, and sinus pressure
Fever, pallor, and skin condition
Pallor, skin condition, and lightheadedness
Headache, lightheadedness, and sinus pressure
Which of the following would be the best way for an MA to describe the situation in the last two questions to the provider?
The patient seems to have a nasty sinus infection.
The patient has a fever of 101°F. Her skin is pale and damp. She reports headache, sinus pressure, and lightheadedness over the last week.
The patient has a fever and is all clammy. She’s been feeling weird for a while.
I think that patient needs antibiotics. She has a fever and she’s had a sinus headache for a week.
Who should give a patient information about a new diagnosis?
The provider
Whichever healthcare worker has the best relationship with the patient
The MA who usually works with the patient
A specialist in whatever field relates to the diagnosis
