WorksheetsA Level: 14 - Business Communication
Total questions: 30
Worksheet time: 15mins
Name
Class
Date
1.
What is the primary purpose of business communication?
a)
To entertain employees
b)
To reduce profits
c)
To facilitate information flow
d)
To increase competition
2.
Which of the following is an example of downward communication?
a)
A worker giving feedback to a manager
b)
A manager sending instructions to staff
c)
Two employees discussing a project
d)
An email to a supplier
3.
What is an advantage of two-way communication?
a)
Faster delivery
b)
No need for feedback
c)
Allows clarification and feedback
d)
More authoritative
4.
Which method of communication is best for detailed technical diagrams?
a)
Telephone call
b)
Memo
c)
Video call
d)
Email with attachments
5.
Which of the following is NOT a barrier to effective communication?
a)
Noise
b)
Clarity
c)
Language differences
d)
Information overload
6.
How does informal communication typically occur?
a)
Through scheduled meetings
b)
Via official channels
c)
In casual interactions
d)
Only through emails
7.
What is meant by 'filtering' in communication?
a)
Checking facts
b)
Distorting information to suit oneself
c)
Translating messages
d)
Recording conversations
8.
Which situation best represents horizontal communication?
a)
CEO addressing all employees
b)
Manager instructing a team member
c)
Colleagues from the same department collaborating
d)
A worker filing a complaint
9.
Why is listening considered a communication skill?
a)
It wastes time
b)
It allows more talking
c)
It encourages distraction
d)
It ensures understanding and feedback
10.
Which is the BEST communication method for urgent factory shutdown information?
a)
Poster
b)
Newsletter
c)
Instant message or phone call
d)
Monthly report
11.
Why can too many layers in an organisational structure be a barrier to communication?
a)
It improves trust
b)
Messages can be distorted
c)
Everyone gets clear updates
d)
There are more informal chats
12.
Which of these is a form of verbal communication?
a)
Memo
b)
Phone call
c)
Text message
d)
Email
13.
Which method is most suitable for private and complex discussions?
a)
Notice board
b)
Group chat
c)
Face-to-face meeting
d)
Mass email
14.
One benefit of visual communication is:
a)
It’s always accurate
b)
It’s faster than verbal
c)
It simplifies complex data
d)
It replaces emails
15.
Which of these is an example of noise in communication?
a)
Accurate translation
b)
Wrong tone
c)
Well-structured report
d)
Slang among peers
16.
Why is feedback important in communication?
a)
To delay response
b)
To ensure understanding
c)
To avoid documentation
d)
To end discussions quickly
17.
What type of communication is a company newsletter?
a)
Upward
b)
Horizontal
c)
Downward
d)
Diagonal
18.
What is a drawback of informal communication?
a)
Encourages creativity
b)
Fast delivery
c)
Can spread misinformation
d)
Improves morale
19.
Which skill is most vital for effective business communication?
a)
Drawing
b)
Typing
c)
Active listening
d)
Storytelling
20.
Which of these is an internal communication method?
a)
Letter to customer
b)
TV advert
c)
Sales report to senior manager
d)
Press release
21.
True or False: One-way communication allows feedback from the receiver.
a)
True
b)
False
22.
True or False: A face-to-face conversation is considered non-verbal communication.
a)
True
b)
False
23.
True or False: Informal communication always leads to poor outcomes.
a)
True
b)
False
24.
True or False: Vertical communication includes both upward and downward communication.
a)
True
b)
False
25.
True or False: Emails are a type of oral communication.
a)
True
b)
False
26.
Your team misunderstood a product change due to a vague email. What should you do to prevent future issues?
a)
Stop using email entirely
b)
Use only one-way notices
c)
Follow up emails with meetings
d)
Punish the team
27.
A manager finds out that rumours are spreading through the staff WhatsApp group. What is the best response?
a)
Ban all chats
b)
Ignore it
c)
Hold a clarification meeting
d)
Punish the source
28.
During a video call, a junior employee doesn't contribute due to poor connection and shyness. How can communication improve?
a)
Use text follow-up and encourage smaller group chats
b)
Remove the employee
c)
Ignore the problem
d)
Schedule fewer meetings
29.
Customer complaints increased after a confusing instruction manual was sent out. What could the company improve?
a)
Use more legal language
b)
Replace manuals with calls
c)
Add visuals and test readability
d)
Blame suppliers
30.
A global team struggles with miscommunication across time zones. What’s the best solution?
a)
Have all staff work 24/7
b)
Send mass emails only
c)
Set up shared tools and asynchronous communication
d)
Ban communication after hours
100 %
