WorksheetsHousekeeping Standards and Productivity Quiz
Total questions: 37
Worksheet time: 19mins
The way towels are folded and arranged in a hotel guestroom is an example of a(n)
performance standard.
productivity standard.
standard operating procedures.
effective productivity.
The amount of effort required for a certain task is known as the
job description.
performance standard.
employee performance evaluation.
productivity standard.
In which areas is the executive housekeeper responsible for establishing housekeeping standards?
Performance and quality
Performance and productivity
Productivity and quality
Productivity and effectiveness
A laundry attendant earns money that is tied directly to the number of hours he works. This is called
controlled labor.
fixed labor.
variable labor.
fixed cost.
The executive housekeeper has to determine the number of people needed to operate the housekeeping department during a shift. Which document helps her?
Room status report
Staffing guide
Safety data sheet
Employee handbook
During her performance evaluation, a room attendant is told that she takes too long cleaning each room. What is she being measured against?
Performance standard
Productivity standard
Staffing guide
Room status report
Which of the following is a standard used to measure the efficiency of housekeeping staff?
Room status reports
Staffing guides
Performance standards
Productivity Standard
Assume the Wayfair Hotel has 375 rooms. A room attendant can clean 15 rooms during a shift. Assuming the hotel is fully occupied, how many room attendants will you need for a shift?
25
20
30
28
The housekeeping department spends money but makes no direct revenue. It is considered a(n)
operating center.
revenue subsidy center.
secondary tier department.
support center.
Par levels are determined based on the type of
quality.
inventory.
guests.
guestroom.
At a property that has a total of 300 beds and a three-par level linen standard, housekeeping will need to maintain a par of how many sets of sheets in inventory in order to have sufficient stock for one day’s operation?
150
300
600
900
In a guestroom, which item is recycled?
Shampoo
Cleaning chemicals
Soap
Towels
The laundry cycle revolves around the hotel’s
inventory.
stockout.
par level.
guestrooms.
How many par levels are strongly recommended for hotels to have on hand?
One
Two
Three
Four
Consumable goods that have to be ordered each time, such as shampoo or toilet paper, are known as
recycled inventory.
non-recycled inventory.
sustainable inventory.
single use items.
The efforts made by the staff in conjunction with guests to be more economically and environmentally friendly is known as
sustainable purchasing.
green practices.
environmental savings.
sustainable promotion.
Guestroom attendants are part of what team?
Back of house
Front of house
Management
Variable labor
A guest has checked out of the hotel. She left a sweater behind in the guestroom. What is the first step in the process that the room attendant will follow?
Give the item to the executive housekeeper.
Document the item in a logbook.
Keep the item.
Collect, bag, and label the item.
Which of the following is a green practice used in hotels to conserve water?
Establish a set temperature for guestrooms.
Use low-flow faucets and showerheads.
Close drapes to reduce differential between outside and inside temperatures.
Institute full hotel and guestroom recycling.
Which is an example of a green practice in a hotel?
Plastic guestroom keys
Plastic water bottles
Linen reuse program
Individual small bottles of shampoo and conditioner
Which is the responsibility of the chief engineer?
Fixing the lock on a guestroom door
Performing maintenance on the outdoor pool
Conducting emergency preparedness planning
Maintaining the landscape and curb appeal of the property
The process of ensuring that hotel managers and employees follow the laws, regulations, standards, and ethical practices that apply to the hotel industry is called
standard operating procedures.
hospitality compliance.
performance standard.
reasonable care.
The engineering department is a cost center in the hotel, meaning that it generates
revenues.
expenses.
Typically, the engineering department takes care of the physical property of the hotel and the personal property, equipment, and tools that are required to maintain it. How is the engineering department coded in the budget?
POM (Property Operations Management)
R&M (Receipts & Machinery)
PPE (Protection of Property and Equipment)
OOP (Out of Pocket)
The chief engineer is chairing a committee made up of representatives from every department. They meet monthly to address safety concerns, review accidents or incidents, and recommend improvements. This is known as the
property review committee.
operations committee.
safety committee.
capital expenditures committee.
Adding handheld computer tablets to a guestroom or replacing worn-out sofa beds with new ones falls in what cost category?
POM
R&M
Utilities
Capital expenditures
Maxim Luxury Resort, which charges $275 per room per night, is replacing the furnishings in 25 rooms. Mountain View Roadside Motel, which charges $100 per room per night, is also replacing the furnishing in 25 rooms. Why is the POM cost higher for the Maxim Luxury Resort?
The more it costs to build a property, the more it costs to replace high-quality or luxury items.
Maxim wants to write-off their expenses and so makes them as high as possible.
Mountain View’s management team gets a discount from a local store.
Maxim is located in a town with a high tax rate; therefore, everything costs more.
The engineering department is performing weekly maintenance on the hotel’s swimming pool. This is an example of which type of maintenance?
Routine
Emergency
Preventive
Predictive
A family of four staying at the La Siesta hotel has called the front desk because their toilet is clogged. This is an example of which type of maintenance?
Corrective
Routine
Emergency
Predictive
An engineer has been reviewing a task list that looks like this: Temperature Comments Kitchen Cool Room Pastry Cool Room Lobby AHU This is an example of a
Facilities Update Checklist
Production Care & Maintenance Checklist
Emergency Maintenance Checklist
Preventive Maintenance Checklist
A request for the repair of an item or a piece of equipment is called a
work order.
safety data sheet.
request for proposal.
stock requisition.
A work order indicates the
routine maintenance history of the needed repair.
quality of the preventive maintenance done on the needed repair.
date and location of the needed repair and who ordered it.
company from which the product was purchased and all warranty information.
Which type of maintenance is conducted to prevent future breakdowns of equipment and systems?
Standard
Production care
Emergency
Preventive
A son wants to organize a 50th anniversary party for his parents. He goes to a local hotel and works with a meeting planner to organize the affair. When it comes time to plan for the dinner, he may also work with the
bartender
banquet manager
front desk agent
general manager
Which foodservice option in a hotel requires guests to have a membership to enter?
Club
Rooftop bar
Casino
Banquet room
In a hotel, a server who takes care of private dining and all the in-room guest needs is called a
server
buser
butler
steward
Traditionally, hotels offered guests in-room snacks and beverages through
catering
the minibar
the cafeteria
a vending machine
