WorksheetsMid-Term Examination for IM 314 Auto 3A
Total questions: 60
Worksheet time: 1hrs 20mins
This term describes an apprenticeship that is organized and managed by employers without any involvement from educational institutions and is dissociated from any educational curriculum.
(a)
What is the term for training that focuses on improving interpersonal skills, teamwork, communication, and problem-solving, rather than technical or job-related skills?
(a)
In the personnel involved in apprenticeship training, who is responsible for providing the theoretical or academic component, typically as an external organization like a college or vocational training center?
(a)
In the four levels of apprenticeship, which level aligns with the equivalent of an Associate Degree or industry certifications in the U.S., and an A-level or BTEC in the UK?
(a)
Name the specific type of training where new employees are introduced to company policies, culture, and procedures to help them integrate smoothly into the organization.
(a)
Which training method is a type of OJT where an employee observes a colleague or supervisor to learn how they perform specific tasks?
(a)
What is the specific OJT method where a skilled worker shows how to perform a task or use equipment, and the trainee then imitates the action?
(a)
This benefit for an employer is achieved because employees who begin as apprentices are often more loyal and committed to the company, leading to lower staff turnover.
(a)
What is the term for training focused on educating employees about the company's offerings to help them effectively promote and sell products or provide customer support?
(a)
What is the term for the systematic process aimed at enhancing the knowledge, skills, and competencies of individuals to perform specific tasks or improve job performance?
(a)
The Cooperative Apprenticeship with Institution led Governance (long cycle) has an average length of what duration?
(a)
Which method of OTJ uses online platforms to access training materials, videos, and assessments at an employee's own pace?
(a)
The Level 2: Intermediate Apprenticeship is suitable for entry-level roles and results in qualifications equivalent to GCSEs (Grades A*-C or 9-4) in the UK. What is the typical duration for this level?
(a)
Which category of apprentice has the lowest minimum educational requirement, only needing to have passed the eighth-class examination?
(a)
Training focused on improving team collaboration and group dynamics is categorized as what?
(a)
What is the term for the training that is dissociated from any educational curriculum and run solely by employers?
(a)
Name the Off-The-Job Training (OTJ) method that uses real-world scenarios for analysis and discussion to develop problem-solving skills.
(a)
What is the classification of an apprentice who is pursuing training in a designated trade after passing their 8th, 10th, or 12th standard, or after completing training at an industrial training institute?
(a)
The Level 2: Intermediate Apprenticeship is suitable for what type of positions?
(a)
In the comparison between Apprenticeship and Traineeship, which one is characterized by a longer, more in-depth commitment to training in a specific trade?
(a)
What ultimately determines whether an organization will succeed, exist, or fail?
The amount of capital and resources.
The quality of management and of leadership.
The degree of competition in the market.
The morale of the workers and employees.
The effective manager is noted for doing more at "critical junction points" than merely joining functions or holding hands. What specific function does the manager perform at these points?
He ensures that all policies are implemented without deviation.
He feeds into the junction points "additives" that only he can provide.
He determines the long-range demands and system needs.
He delegates responsibility and authority with meticulous care.
Which concept is described as "far and away the most powerful concept of management philosophy"?
The idea that authority must work in two ways.
The idea that management is solely about control.
The idea that people tend to support what they help create.
The idea of delegating authority with responsibility.
The manager's job requires understanding, considering, and interpreting how many social spheres?
Two
Three
Four
Five
Supervision is identified as an element of:
Planning
Control
Organizing
Staffing
What are the three cornerstones upon which the text states a successful enterprise depends?
Planning, Deciding, and Acting
Directing, Guiding, and Leading
Policy, Plan, and Resolution
Authority, Responsibility, and Confidence
What is the nature of the greatest body of policies in any company?
They are technical directives to be released through a control center.
They will more than likely be those concerned with the treatment of people.
They primarily serve the control function over money and machines.
They are an enunciation of the company's long-range demands.
The word supervision is derived from the Latin supervidere. What does the component videre mean?
Oversee
See
Direct
Authority
What is the chief importance of supervision in terms of catching deviations from planned results?
It provides documentation for performance appraisal.
It occurs at a time when corrective actions may be taken immediately.
It ensures that the supervisor is people-oriented.
It prevents the organization from breaking down.
What is the primary purpose of supervision regarding the subordinate's action?
To encourage the worker to participate and build confidence.
To determine whether an individual understands directions and is following them satisfactorily.
To identify structural differences that cause conflict.
To formulate a new plan based on the results of the performance.
Directing, guiding, and leading are the three key words that sum up the whole spectrum of supervision. Which one is described as chiefly a verbal function?
Guiding
Leading
Directing
Counseling
Direction, as a function of order-giving, is stated to range from a simple request to what other type of command?
A technical directive.
A written memo.
An authoritative command.
A final decision.
The guide "Authority should be used with prudence and justice" defines prudence as being cautious and discreet, using sound reasoning, sagacity, meticulous care, and what final trait in the management of affairs?
Frugality
Generosity
Ambition
Persistence
The act of a manager looking for someone else to take the blame for mistakes made using authority is said to bespeak of what failing?
Lack of strong character
Lack of analytical skills.
Inability to set deadlines.
A structural difference.
What does the supervisor who fails to understand the importance of organizational goals cannot hope to accomplish?
His duties and responsibilities.
The cultivation of cordial employer-employee relations.
The resolution of conflicts.
The delegation of authority.
What tends to break down when leadership lacks confidence?
The formal discipline process.
The policy-formulation function.
The organization.
The flow of technical directives.
A good supervisor must provide a climate of caring that allows individuals sufficient freedom to satisfy some of their personal needs through what means?
Through a higher pay grade and promotion.
Through a formal counseling session.
Through the job.
Through structural differences.
Which specific knowledge is required of a supervisor when delegating authority with responsibility?
A thorough knowledge of the union contract.
A thorough knowledge of the resourcefulness, intelligence and job capability of the employee.
A thorough knowledge of the four social spheres.
A thorough knowledge of the technical directives.
The supervisor must conduct a periodic review of the work of all his subordinates for what reason?
To check for personal differences that may lead to conflict.
To ensure that work is being performed well in accordance with plans and instructions.
To prevent the greater number of layers from insulating the company officers.
To provide direction and formative feedback.
For the purpose of effective supervision, what are the two sets of skills required by managers and supervisors?
Technical skills and Human Relations skills.
Analytical skills and Interaction skills.
Planning skills and Control skills.
Coaching skills and Counseling skills.
What is the primary function of Analytical Skills?
To relate to employees for purposes of providing direction and feedback.
To study problem situations, break them into minute details, and have a clear grasp of them.
To ensure that policies are implemented according to established plans.
To mediate conflict and deal with complaints effectively.
What is the manager (Middle Management) called, based on his functions and responsibilities?
The Firing Line
The Front Line
The Crunch
The Marginal Man
What is the key distinction between a salaried foreman and an hourly-paid foreman (a working supervisor)?
The salaried foreman is a man-in-the-middle, while the hourly-paid one is a marginal man.
The salaried foreman spends most of his time directing work, while the hourly-paid one spends much of his time doing actual production work.
The salaried foreman wears overalls and belongs to the union, while the hourly-paid one does not.
The salaried foreman provides Motivational Feedback, while the hourly-paid one provides Formative Feedback.
F.J. Roethlisberger popularized the description of the supervisor as the "man in the middle" in 1945. What two groups does this situation require the supervisor to interact with in an authoritative relationship?
Managers (superiors) and Workers (subordinates).
Salaried foremen and hourly-paid foremen.
Individuals and the work group.
The front office and the body corporate.
What are described as the "natural enemies of adequate communication"?
Incomplete information.
Organizational layers.
Personal differences.
The marginal man concept.
The supervisor must implement company policy according to established (a) .
(Choices: Precedents, Schedules, Plans, Rules)
Coordination is responsible for good organization, which is simply another name for group (a) .
(Choices: Motivation, Seniority, Efficiency, Morale)
The supervisor invariably acts as a (a) between management and the workers.
(Choices: Counselor, Liaison Officer, Consultant, Policy maker)
As a representative of men under him, the supervisor is able to bring to the attention of top management important matters such as wage increases and special employee (a) .
(Choices: Debts, Duties, Benefits, Risks)
As an extension of management, the supervisor is able to explain to employees' company objectives and the interpretation of (a) .
(Choices: Contracts, Policies, Taxes, Market trends)
The supervisor helps to establish a chain of (a) between management and the work force.
(Choices: Command, Communication, Control, Logistics)
Counseling is deemed necessary when an employee is having some difficulty (a) to his job.
(Choices: Adapting, Resigning, Adjusting, Excelling)
Counseling is also necessary when an employee is continually suffering from a declining level in his (a) .
(Choices: Experience, Productivity, Loyalty, Attendance)
A recurring question faced by every supervisor in his role as an administrator pertains to quality and (a) output.
(Choices: Cost, Quantity, Reliability, Timing)
The quality that gives stamina and perseverance, and is needed for a difficult assignment, is (a) .
(Choices: Loyalty, Ideas, Courage, Memory)
The employee who can tell his superior what he wants to know at a particular time without having to consult the company files is a valuable asset due to his keen (a) .
(Choices: Insight, Loyalty, Memory, Drive)
Scheduling work means setting (a) .
(Choices: Budgets, Priorities, Deadlines, Goals)
Reviewing job assignments periodically provides a chance for a frank, (a) discussion to discuss employee's mistakes constructively.
(Choices: One-way, Two-way, Private, Official)
The supervisor helps build a healthy and desirable climate of human relationships by serving as a personal counselor and one willing to listen to (a) .
(Choices: Demands, Complaints, Praises, Forecasts)
A quality needed by a supervisor is (a) competence, meaning they must be efficient in technical matters.
(Choices: Strategic, Financial, Technical, Social)
