WorksheetsTest 3 chapter 10
Total questions: 86
Worksheet time: 43hrs 0mins
What is the role of HR executives in an organization according to the slide?
HR executives make vital contributions to high-level decisions and strategic efforts to deal with ever-changing business environments, circumstances, and challenges.
HR executives are responsible only for payroll processing and leave management.
HR executives focus solely on organizing company events and celebrations.
HR executives handle only recruitment and onboarding processes.
HRM is a pervasive aspect of organizational and managerial life.
True
False
HRM was historically known as ________.
personnel management
human resource planning
organizational behavior
industrial relations
According to the text, human resource management becomes strategic and creates a competitive advantage when it _________.
creates value
reduces costs
increases paperwork
delays decisions
According to the text, human resource management becomes strategic and creates a competitive advantage when it is _________.
rare
common
ineffective
unstructured
According to the text, human resource management becomes strategic and creates a competitive advantage when it is difficult to imitate, thus becoming a possible source of _________.
competitive advantage
financial loss
employee turnover
market saturation
According to the text, human resource management becomes strategic and creates a competitive advantage when it is _________.
organized
randomized
neglected
ignored
What is human capital according to the text?
Human capital is employees' knowledge, skills, and abilities that have economic value for the organization.
Human capital is the physical assets owned by a company, such as buildings and machinery.
Human capital refers to the financial resources available for investment in new projects.
Human capital is the total number of employees working in an organization.
What is recruitment? Recruitment is ___
the development of a pool of applicants for jobs in an organization
the process of firing employees from an organization
the evaluation of employee performance
the training of new employees
Recruitment may be either ______ or ______ hiring.
internal; external
direct; indirect
temporary; permanent
local; overseas
What is selection? Selection is ____.
choosing from among qualified applicants to hire
the process of training new employees
the act of firing unproductive workers
the evaluation of company performance
Which of the following is a selection practice?
Applications and résumés
Job termination
Salary negotiation
Employee benefits
Which of the following is a selection practice?
Interviews
Job posting
Training
Layoff
Which of the following is a selection practice?
Reference checks
Vacation policy
Promotion
Retirement planning
Which of the following is a selection practice?
Background checks
Team building
Payroll processing
Employee recognition
Which of the following is a selection practice?
Personality tests
Health insurance
Job rotation
Exit interviews
Which of the following is a selection practice?
Drug testing
Employee discounts
Retirement benefits
Job analysis
Which of the following is a selection practice?
Cognitive ability tests
Team meetings
Employee surveys
Job evaluation
Which of the following is a selection practice?
Performance tests
Employee orientation
Salary review
Job description
Which of the following is a selection practice?
Integrity tests
Employee assistance programs
Job enrichment
Succession planning
What is a job analysis? A job analysis is a systematic process of identifying and determining the __________, requirements, and nature of a job.
responsibilities
salary
location
duration
Which of the following best describes a job description?
A tool for collecting data on each unit of a job
A plain-language tool that explains the tasks, duties, functions, and responsibilities associated with a specific position
A method for establishing KSAs
A way to analyze the organization's mission and goals
KSAs refer to the specific knowledge, skills, and abilities a position requires, and are included in job specifications.
True
False
What is a structured interview? A structured interview is a selection technique that involves asking all applicants the ________ and comparing their responses to a standardized set of answers.
same questions
different questions
random questions
personal questions
Which type of interview uses hypothetical situations?
Structured interview
Situational interview
Behavioral description interview
Unstructured interview
Which type of interview explores what the candidates have done in the past?
Structured interview
Situational interview
Behavioral description interview
Panel interview
What is the purpose of reference checks according to the passage?
To verify information about applicants by contacting listed references or former employers and educational institutions.
To determine the salary expectations of applicants.
To conduct background checks for criminal records only.
To assess the technical skills of applicants through written tests.
Which of the following is NOT typically included in a background check?
Social Security verification
Prior employment verification
Educational institution contact for references
Driving record
Which of the following companies use personality tests?
JPMorgan Chase
ExxonMobil
Hewlett-Packard
All of the above
Personality tests have been correlated with higher levels of ________ and worker engagement.
job satisfaction
workplace conflict
employee turnover
absenteeism
During times of “hot” job markets, employers often relax drug testing or opt not to test for certain recreational drugs like marijuana.
True
False
Drug testing is commonly used by companies as a ________ instrument before hiring.
pre-hire screening
post-hire evaluation
annual review
exit interview
What is a Performance Test in applicant testing? In a performance test, the test taker performs a ________ of the job. The classic example is the typing test.
sample
summary
review
description
Which type of applicant testing involves several candidates participating in a variety of exercises or situations?
Performance Tests
Assessment Centers
Integrity Tests
Many companies use ________ tests to assess candidates’ honesty. The Employee Polygraph Protection Act (EPPA) bans using lie detectors for most employment purposes.
integrity
aptitude
personality
skill
According to the passage, performance tests tend to have higher levels of validity than which of the following?
Interviews
Written exams
Group discussions
Presentations
A typical assessment center consists of how many candidates participating in a variety of exercises or situations?
10 - 12
2 - 4
20 - 25
50 - 60
Which managerial behaviors and skills are mentioned as being displayed in assessment center exercises?
Leadership, integrity, decision-making, and communication
Technical expertise, financial planning, and negotiation
Creativity, artistic ability, and physical fitness
Salesmanship, customer service, and product design
__________ is the consistency of test scores over time and across alternative measurements.
Reliability
Validity
Objectivity
Usability
__________ is the degree to which a selection test predicts or correlates with job performance.
Validity
Reliability
Objectivity
Flexibility
What is the process of separating with an employee for a reason other than 'just cause' called?
Layoffs
Promotion
Transfer
Retirement
What does 'termination-at-will' mean?
An employee may be fired for any reason.
An employee can never be fired.
An employee must be given a promotion before termination.
An employee can only be fired for criminal activity.
What is the process of helping people who have been dismissed from the company regain employment elsewhere called?
Outplacement
Onboarding
Retrenchment
Succession Planning
What is the legal concept that an employee may be terminated for any reason, but is not absolute (e.g., illegal discrimination, whistleblowing, job contracts, union contracts)?
Employment-at-will Doctrine
Collective Bargaining Agreement
Wrongful Termination Doctrine
Constructive Dismissal
What is a discussion between a manager and an employee about the employee’s dismissal called?
Termination interview
Performance review
Orientation session
Promotion meeting
Is 'Make termination the last step in a clear and fair process, being certain you have the facts.' a Do or a Don't when terminating an employee?
Do
Don't
Is 'Don’t spring a termination on an employee as a total surprise.' a Do or a Don't when terminating an employee?
Do
Don't
When terminating an employee, be sure the person terminating the employee is the employee’s _________
direct supervisor
HR manager
team member
CEO
When terminating an employee, be prepared with answers to basic questions such as the official end date and any ________ benefits.
severance
health
retirement
vacation
Is 'Don’t start a meeting unprepared, causing the terminated employee to wait awkwardly while you find answers or call in an HR representative.' a Do or a Don't?
Do
Don't
Is 'Don’t beat around the bush; state the termination simply and briefly.' a Do or a Don't?
Do
Don't
Consult with the human resource department to identify any _______ available; give the employee a written list of information about benefits and policies.
benefits
vacancies
documents
meetings
Is 'Don’t get caught up in responding to the employee’s emotions or views about fairness; focus on practical realities including the need to move on.' a Do or a Don't?
Do
Don't
Invite a trained ______ representative to attend the meeting.
HR
IT
Sales
Marketing
Is 'Don’t argue with the employee or apologize.' a Do or a Don't?
Do
Don't
Listen _________.
respectfully
loudly
carelessly
quickly
Is 'Don’t offer to help the employee find another job, if you cannot honestly give a good reference.' a Do or a Don't?
Do
Don't
What is the definition of 'Adverse impact' in the context of employment practices?
Adverse impact refers to a situation in which a seemingly neutral employment practice has a disproportionately negative effect on a protected group (e.g., women and minority members).
Adverse impact refers to a situation where all employees are treated equally regardless of their background.
Adverse impact refers to a positive effect of employment practices on all groups.
Adverse impact refers to the intentional discrimination against a specific group in employment practices.
An employment test that results in far fewer women being hired than men, despite equal numbers of qualified applicants, may be considered to have an adverse impact.
True
False
Why must an employment practice (e.g., a performance test) be related to the job?
Because employment practices must be job-related to avoid adverse impact and legal challenges.
Because it makes the hiring process more expensive.
Because it allows employers to discriminate more easily.
Because it is required for all types of jobs, regardless of relevance.
What was the main issue addressed in the Supreme Court case Griggs v. Duke Power Company (1971)?
Environmental protection
Employment discrimination
Tax evasion
Intellectual property rights
According to the passage, what employment practice did Duke Power Company institute that disproportionately affected African American employees?
Requiring a college degree for all jobs
Requiring a high school diploma or passing an intelligence test for lower-level jobs
Offering higher salaries to certain groups
Providing free training for all employees
The Supreme Court ruled that employment practices could be considered discriminatory under Title VII of the Civil Rights Act of 1964, ________ if not intentionally discriminatory.
even
only
rarely
never
What concept did the Supreme Court establish in Griggs v. Duke Power Company, which means a seemingly neutral policy could still be illegal if it disproportionately affected a protected group?
Disparate impact
Strict scrutiny
Equal protection
Affirmative action
The Supreme Court's decision in Griggs v. Duke Power Company was significant because it established which principle regarding employment practices and discrimination?
Employment practices must be related to job performance and not have a discriminatory impact.
Employers can use any employment test regardless of its impact.
Discrimination is only illegal if it is intentional.
Only race-based discrimination is prohibited in employment.
Which U.S. Equal Employment Law was enacted in 1938?
Fair Labor Standards Act
Civil Rights Act
Americans with Disabilities Act
Equal Pay Act
The Equal Pay Act was enacted in which year?
1963
1955
1972
1980
Title VII of Civil Rights Act was enacted in which year?
1964
1954
1972
1980
Which Executive Orders related to U.S. Equal Employment Laws were issued in 1965?
Executive Orders 11246 and 11375
Executive Orders 10925 and 11141
Executive Orders 11478 and 11625
Executive Orders 12086 and 12138
The Age Discrimination in Employment Act was enacted in which year?
1967
1972
1980
1955
Which U.S. Equal Employment Law was enacted in 1973?
Vocational Rehabilitation Act
Civil Rights Act
Americans with Disabilities Act
Equal Pay Act
The Americans with Disabilities Act Amendments Act was enacted in which year?
2008
1990
2010
2015
Which U.S. Equal Employment Law was enacted in 1991 and deals with civil rights?
Civil Rights Act
Americans with Disabilities Act
Age Discrimination in Employment Act
Fair Labor Standards Act
The Family and Medical Leave Act was enacted in which year?
1991
1990
1993
1988
What is the definition of Training? Training is ___________.
Teaching lower-level employees how to perform their present jobs.
Evaluating employee performance for promotions.
Developing new company policies.
Assigning tasks to upper management.
What is the definition of Development? Development is __________.
Helping managers and professional employees learn the broad skills needed for their present and future jobs.
Providing only technical training for entry-level employees.
Focusing solely on increasing company profits.
Assigning routine tasks to employees without skill enhancement.
What is the definition of Needs assessment? Needs assessment is ___________.
An analysis identifying the jobs, people, and departments for which training is necessary.
A method for evaluating employee performance.
A process for hiring new staff members.
A strategy for increasing company profits.
Orientation training is training designed to introduce new employees to the company and familiarize them with ________, procedures, culture, and the like.
policies
salaries
vacations
products
Team training provides employees with the skills and perspectives they need to ________ with others.
collaborate
compete
ignore
argue
Diversity training focuses on identifying and reducing biases against people with differences and developing the skills needed to manage a ________ workforce.
diversified
homogeneous
isolated
unskilled
Sexual harassment training is becoming increasingly ________.
important
irrelevant
unnecessary
outdated
controversial
What is performance appraisal (PA)? Performance appraisal (PA) is the assessment of an employee’s _________.
job performance
attendance record
personal interests
salary
Which of the following is a use of performance appraisal?
Generates information
Increases salary
Can be used for employee development
Both A and C
Performance appraisal can be used for employee _________
development
termination
vacation
punishment
Which of the following is NOT one of the three categories of performance assessed in performance appraisal?
Traits
Behaviors
Results
Skills
List the three categories of performance that are assessed in performance appraisal.
Traits, Behaviors, Results
Skills, Experience, Education
Attendance, Punctuality, Attitude
Goals, Strategies, Feedback
