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WorksheetsEOPA Prep Day 1 — Worksheet Questions (Grade 11)
Total questions: 83
Worksheet time: 42mins
Two types of business partnerships are
contractual and fiduciary
cooperative and interdependent
general and limited
contractual and cooperative
Which form of business organization is looked upon as being an artificial entity, separate from its owners?
sole proprietorship
partnership
corporation
cooperative
The parent of a preschool-aged child wants to start a home-based business using the simplest form of business organization. Which type of business organization will this person utilize?
corporation
general partnership
limited liability
sole proprietorship
Information that provides facts and figures from which conclusions can be drawn is called ______ data.
qualitative
quantitative
descriptive
subjective
anecdotal
Which statement illustrates the analysis step of the research process?
investigating data to identify market trends
following through with recommendations to check for implementation
identifying problems a business is having
developing a plan to solve business problems
A business conducts a SWOT analysis to decide whether to expand into Country ABC. Which of the following is represented by the "O" in SWOT?
Any of the business’s current employees speak the language of Country ABC and have knowledge of the local market.
Government instability will make it risky to operate in Country ABC.
Country ABC has a skilled workforce and lower minimum wage.
The business has limited experience managing international expansion.
When a company decides to improve features of a product by developing a newer, more up-to-date version, they have conducted the marketing function known as
product and service management
marketing information management
promotion
distribution
Determining the best marketing strategy starts by asking what question?
Who is the target market?
Why is the product better than others?
How much should the product cost?
What is the best choice for advertising the product?
Discovering what people want, how and when they want it, the price they are willing to pay for it, how to get it to them, and how to tell them about it is known as
advertising
selling
marketing
merchandising
A sales forecast can help a retailer
accurately plan for the upcoming holiday season
maintain accurate purchasing records
determine the cost of goods sold
determine past profits
The rent paid for a business’s office space is part of its _____ expenses.
operating
capital
financing
investment
An annual report focuses on a company’s _____ activity over the past year.
financial
social
environmental
marketing
In international trade, it is very common for a country to apply tax on imports to protect its domestic industries. This is called a/an
tariff
embargo
quota
sanction
The entity that promotes international trade through negotiation and makes global trade safe is the
Federal Trade Commission (FTC)
Security and Exchange Commission (SEC)
World Trade Organization (WTO)
International Monetary Fund (IMF)
One development that has made it easier for an entrepreneur to do business in the global marketplace is
an increase in imports
an increase in e-commerce
a decrease in exports
fewer trade treaties with the U.S.
A supervisor with excellent _____ skills can quickly and methodically make recommendations for resolving issues with situations, people, equipment, and ideas.
financial
analytical
conceptual
interpersonal
Evaluating employees effectively requires planning, known performance expectations, un-biased observation of the employee’s _____, and a candid two-way discussion in an area where conversations can be confidential.
appearance
friends
habits
work
Which of the following examples of leadership behavior shows the most effective way to motivate employees to do their best work?
When John finds a mistake made by an employee, he tells the employee immediately and also points out the mistake to the employee’s coworkers.
To motivate employees, Franco often tells his workers that they are lucky to receive a regular paycheck, and that there are many other people who would like to work for the company.
Tadashi’s company brings in a consultant who identifies employees’ mistakes, tells everyone what they are doing wrong, and counsels them on what to do differently.
When Alejandra finds a mistake made by an employee, she speaks with the employee privately and provides instruction on the correct method of performing the task.
Creating an empowered work environment gives
employees regular salary increases and benefits
direct control of strategic planning to all employees
employees the authority to make decisions and take actions
management an organized process for enforcing company policies
Motivational praise should be
general and work-related
general and personal
specific and personal
specific and work-related
A departmental employee is habitually late, and the others in the department are picking up the workload, but they are getting frustrated about it. The department manager should
arrange a later start time for the employee to better suit the individual situation
discuss being late at the next department meeting to all employees and review the attendance policies
explain to the employee that the lateness is affecting the entire department and is decreasing department morale
fire the employee immediately the next time the employee arrives late to work without any previous discussions
The Board of Directors and other key players in an organization often set up a specific path that the organization will follow over a defined period of time. This is called
strategic planning
brainstorming
micro-managing
prioritizing
One major difference between strategic and tactical planning is that tactical planning tends to be
shorter-term and more narrowly defined
longer-term and more broadly defined
targeted at middle management
targeted at new employees
Successful implementation of an organization’s strategic plan depends on participation and support from
middle management and department heads
the president or CEO and board of directors
the financial manager and accountants
every employee in the organization
Due to an economic downturn caused by the closure of a local factory, Smallville’s Ice Cream Shoppe experienced a decrease in sales for the month of June. What is their best option to increase sales?
remodel their building to accommodate more customers
lay off an employee to decrease expenses
locate a less expensive milk product supplier
advertise in neighboring cities to increase the customer base
A consulting team made a presentation on how to implement and monitor a company’s planned goals. They suggested evaluating the gap between the current and planned status of each goal. They also suggested prioritizing the goals and breaking them into smaller steps. Their final suggestion was
setting deadlines for each step and goal accomplishment
brainstorming to establish goals that met company needs
writing new goals to include projects that team members want to accomplish
postponing lower priority goals, so that they can be addressed in the future
When creating a business plan, elements such as the size of the market, the need for the new product, and the nature of the competition should be part of a/an
comprehensive capitalization plan
operations strategy
thorough market analysis
financial plan
Performance evaluations should
assign a job task for employees to demonstrate
put limits on what compensation employees can expect
enable employers to get to know their employees
document employee achievement and recognize skills
Constructive criticism is specific and gives information
without words through body movements
that is intended to encourage improvement
about how well a message is understood
that an employee would not otherwise obtain
For changes in an organization to be most effective, there must be
a directive from administration
an amendment to the mission statement
support from the employees
a formal change in organizational methodology
The owner of a company wants to implement some big changes that will affect all international operations. To gain employee acceptance of the new changes and reduce the impact these changes will have on international operations, the owner should
make the changes effective immediately, taking a sink-or-swim attitude towards the process
provide adequate training and advance notice of the new changes before implementing them
send out a company-wide email describing the changes, but forego the training to save money
call department managers late on Friday night to inform them the changes will start Monday morning
Six months after launching a new product, a manager is charged with recommending an increase or decrease in production. The project management skill used to make this decision is
goal setting
prototyping
sales forecasting
brainstorming
Managers use a budget as a guide to the operations of a business in order to determine if income and expenses are meeting budgeted amounts. Differences in the budget will allow managers to
wait and see if the financial problems are still there next month
immediately reduce staff and eliminate all overtime hours
observe areas where financial performance is better than budgeted
determine that the accounting department has made some errors
With a manager's approval, an employee worked an additional two hours on Monday in order to complete a report due by Tuesday. The manager then adjusted the employee's schedule later in the week to allow the employee to leave work two hours early on Thursday, so that the employee did not work more than 40 hours in the work week. This is an example of ______ work hours.
operational
flexible
employee
discretionary
A department has been assigned a large project that must be completed by the end of the month. Members in the department have not been demonstrating much dedication to the project, and the deadline is quickly approaching. The team leader has been doing a majority of the work. What should the team leader do?
independently allow extra time to accurately complete the project before turning it in, even if it is past the deadline
meet with the team to come up with viable solutions to complete the project in a timely manner as a team
independently work as fast as possible to meet the deadline without checking for accuracy
explain to the supervisor that the team cannot complete the project and to assign it to another department
An empowered work team is permitted to schedule their own hours and vacation time. They must follow established guidelines, which include no weekend increases to expenses. Employees normally work 40 hours per week. One employee has scheduled her vacation. Now she wants to change her work schedule for the week prior to her vacation. She wants to work four 10-hour shifts instead of five 8-hour shifts. This will enable her to have the Friday prior to her vacation week off. Could the work team grant her request?
Yes, because there is no additional wage payment.
No, because wage and hour rules would require overtime.
No, because this would be considered special treatment.
Only if she was willing to take Friday as a vacation day.
A company manager returned from medical leave. Upon his return, he suspected that some of the financial records and budget activities of his department were not compliant with applicable laws, regulations, or company procedures. He wanted to identify and correct any problem and decided to conduct an internal audit in order to confirm or dispel his suspicions.
make a one-time cost adjustment
conduct an internal audit
authorize a budget revision
conduct an external audit
A retirement plan to which both the employee and the employer may contribute is called a
Roth IRA
Traditional IRA
SEP
401(k)
An employee recognition program that improves morale and increases productivity has a
clear set of objective criteria
complex nomination process
lack of different levels of recognition
general set of subjective criteria
A non-exempt employee
is subject to minimum wage regulations and ineligible to receive bonuses
is paid the same salary regardless of the number of hours worked
will earn time and one-half pay for over-time hours
works only a fixed number of hours per pay period
According to federal law, employers must mail W-2 forms each year to employees no later than
January 1st
January 31st
April 1st
April 15th
XYZ Company is considering implementing a virtual home office program. This has become a very popular motivational tool in recent years. What is a major disadvantage to working remotely?
The employee becomes less visible.
Overhead costs are reduced.
Absenteeism decreases.
Valued personnel are retained.
Theory X and Theory Y are two different theories of human motivation. Theory X presumes that people are basically lazy and try to do as little work as possible. Theory Y presumes that people are self-motivated and want autonomy and empowerment. Based on this definition, which of the following should a Theory Y manager use to motivate employees?
Provide close supervision.
Threaten to punish employees.
Structure the employee's work.
Allow employees to make decisions.
The doctrine stating that an employer may terminate an employee at any time for any reason, and that an employee may choose to leave employment at any time for any reason, is known as
wrongful discharge
employment at will
collective bargaining
grievance procedure
The human resources manager has been asked to recruit applicants for a newly created position in hydrology. Of the following, which is the most effective method for advertising the job opening to qualified hydrologists?
Place a job ad in the classified section of the local daily newspaper.
Place an ad in the jobs section of a professional hydrology website.
Place an ad on a national television station to be aired during a documentary on hydrology.
Place an ad in the local university's student newspaper.
The Age Discrimination in Employment Act of 1967 protects people who are _____ or older from employment discrimination based on age.
29
40
50
55
Which of these is inappropriate to ask during an employment interview?
Are you capable of working long hours or weekends if necessary?
Can you provide letters of recommendation from previous employers?
What is your nation of origin?
Have you ever been convicted of a felony?
An effective evaluation system allows an employer to
state expectations and provide feedback
terminate an employee who is not liked
increase the probability of lawsuits
decrease employee morale
The normal start time for a business is 8:00 a.m., and some employees request to start at 7:00 a.m. while others would like to start at 8:30 a.m. The employer may choose to meet the employees' requests by offering
flex time
telecommuting
job sharing
shift work
A law that protects the rights of people with conditions such as blindness and deafness is the
National Labor Relations Act of 1935
Family and Medical Leave Act of 1993
Civil Rights Act of 1964
Americans with Disabilities Act of 1990
When developing a new job description, begin by
determining how many employees are needed
establishing the salary range
determining the primary responsibilities of the position
establishing hours that the employee will work
When a new employee is hired, one good strategy for training on the first day is to
have a senior person give the new employee some brief instruction, and then send him or her out to perform the job
immediately send the new employee out to perform the job, then schedule a follow-up meeting to discuss strengths and weaknesses
meet with the new employee initially, provide specific instructions, and then have him or her observe an employee who is skilled in explaining job tasks
immediately send the new employee out to perform the job, then check on progress by asking other employees about what they observed
The best way for a visual learner to get information about a job is by
trying to supply his or her own information
hearing the information explained
taking notes as the information is explained
asking a coworker to explain it a second time
A supervisor observes an employee shopping online during work hours. The company has rules against using equipment for personal use. The supervisor should
forget about it because workers in other departments do this
instruct the employee to only do this during break time
overlook it this time because the worker often works past quitting time
instruct the worker to stop because it is against company rules
Which of the following is a benefit of having employees who are cross-trained?
higher employee turnover
flexibility in assigning workers to specific jobs
multiple employees required for every task
increased employee attendance
The office manager has identified a scheduling problem that affects the entire team. What is most important for him to consider before implementing a solution?
his schedule
effect on the team
response of management
customer demographics
Jamaya is not a naturally organized person, but she is creating a time management plan to improve her organizational skills. What is the best tool she can use to begin the process?
A calculator
A planner
Social media
Meditation
A SMART goal is:
Specific, Measurable, Achievable, Relevant, Time Limited
Socially Acceptable, Meaningful, Articulate, Reportable, Timely
Solid, Mature, Agile, Repeatable, Tactful
Scientific, Manageable, Amiable, Reachable, Talented
An employer prefers to respond to emails and voicemails before noon. Using the schedule shown below, what is the best time to fit in another appointment?
10:30 am
11:30 am
2:30 pm
4:30 pm
A meeting agenda should most likely include the start and end times, topics to be discussed, and
beverages served
meeting location
list of attendees
date of the prior meeting
An advantage of web conferencing is
goals can be accomplished in a shorter amount of time
people generally feel more relaxed making eye contact
savings in travel time and costs of meals and hotel rooms
technical failures with equipment, including connections
Electronic documents that have historical value to a business and that are permanently saved are called ______ records.
useful
archived
master
secured
Record retention management relates to ______ within designated timeframes.
receiving of resumes and letters of application
auditing documents for accuracy
storage and the destruction of documents
journaling and logging activity
Personally Identifiable Information is most often associated with
name, address, phone number, Social Security number
business address and phone number
email address and marital status
likes, dislikes, shares
The problem-solving process consist of a series of steps. Which of the following is in the correct order? Problem Definition Problem Analysis Planning the next course of action (next step) Analyzing the solutions Selecting the best solution(s) Generating possible solutions
1, 2, 3, 4, 5, 6
1, 2, 6, 4, 5, 3
5, 1, 4, 2, 6, 3
6, 5, 4, 3, 2, 1
The general manager of a medium-size company is having problems with employee retention and wants to objectively gather information to understand its cause. The benefit of using an employee satisfaction survey is to
identify potential employees about to leave
provide opportunities for internal promotions
improve levels of job contentment and loyalty
eliminate the need for exit interview follow-up
When a group is brainstorming possible solutions for a problem, one of the first steps is to
only write down correct ideas
critique all comments and suggestions
discuss and rank each item
record all comments and suggestions
Which of the following questions is most likely to get to the root cause of a problem?
What was happening when the failure occurred?
Have you ever seen this problem before?
Does this problem happen often?
What other problem have you had in the past?
Once a decision has been made to solve a problem, the most effective approach to facilitate the change is to
send an email to every employee with an announcement
involve others in the implementation of the change
use flowcharts to identify expected steps
investigate alternatives and possible outcomes
Three employees assigned to a project are making too many mistakes. The employees complain to the owner that they cannot understand the documentation of the data, that the model they are using seems complex, and that they have never worked on a project like this before. One of the employees is scheduled to leave on vacation next week, and the manager has to take a day off to drive across state to his son's wedding. The manager is afraid he will lose money by not finishing the contract on time. What problem does the manager need to address?
employee's vacation
son's wedding
employee inexperience
payroll excesses
When using a decision-making process, the final step is to ____ the decision
evaluate
implement
consider
develop
To be a good leader, it is important to
be a technical expert in the field
force others to agree with the leader
be popular with the employees
recognize the strength of others
An employee who is new to the job is conducting her first meeting. As the leader, professional etiquette requires that she
avoid following the agenda because the meeting will appear too rigid
end the meeting on time, even if all agenda items have not been covered
not review previous meeting minutes in the interest of saving time
encourage friendly, informal side conversations
An effective mentor
shares mastered skills and experience
hold an executive position in the company
is external to the employee's company
has been given salary raises in the past
Geraldo just joined a work team at his company. What is the best way that the other team members can help Geraldo participate meaningfully in team discussions?
Tell Geraldo about "ground rules" the team has developed to guide its meetings and explain what the group has done in its recent meetings
Instruct Geraldo not to talk very much during the first meeting he attends, so that he will not do anything to upset the other team members
Assign Geraldo to watch the group during the first few meetings to learn what the group is doing
Ask Geraldo's supervisor to join them in the next team meeting to advise Geraldo.
Benefits of teamwork to the company included
less individual responsibility and increased wages
greater individual responsibility and larger bonuses
greater work efficiency and increased trust
lower work efficiency and greater opportunity for training
How can management and leadership "empower" a team for effective results?
assign only physically strong people to the team
have top management select the composition of employee teams
provide the information and resources needed to assist the team
give the team a high-status name and an attractive meeting location
Nathan wishes to get as many ideas as possible on a new project. Which of the following would be the best to use to gather many ideas from his team members?
brainstorming
composition
orientation
multi-tasking
Tyler spends most of his day typing and using a mouse. The best way for Tyler to avoid a wrist injury is to ____ while typing
rest his wrist on his desk
use a wrist rest
put the keyboard on his lap
arch his back
LaTasha employs 11 hair stylist in a medium-sized building. On Monday, she plans to discuss safety procedures with her employees. Prior to the meeting, what type of safety document should LaTasha create and distribute to her team?
Safety Data Sheet
a list of nearby fire stations and hospitals
Emergency Action Plan
employee policy manual
The best way to lift a heavy object is to
arch his back, take a deep breath, then lift by straightening the back
keep the knees straight, then lift using the back muscles
bend the knees, then lift using the leg muscles while keeping the back straight
place one foot behind the other, then lift by straightening the legs
Emergencies can happen at any time. To be prepared, which of the following is the best approach
call the supervisor who has been trained to deal with this particular type of emergency.
call 911 and wait outside the building for appropriate help to arrive
when the emergency happen, assess the situation and react appropriately
before an emergency happens, prepare an appropriate response and practice it.
An employee notices smoke originating from a stack of cardboard on the office floor. Suddenly the cardboard burst into flames and the employee grabs a nearby fire extinguisher. The employee should aim the nozzle of the extinguisher ____ of the flames.
at the top
in the middle
to the left
at the base
