WorksheetsHR Project
Total questions: 17
Worksheet time: 9mins
Why is house keeping important?
Guests like finding stains and dirty towels
The promotion of health, preventing accidents, and improving overall well-being
To reduce extra marketing for the hotel
To have fluffed pillows and free chocolates
What do you clean mirrors with?
Mop
Bleach
Toilet paper
Vinegar water
What do you put on a bed after it's made?
Gummy bears
Skittles
Chocolate
Chips
What is Comet used to clean?
Toilets
Laundry
Mini Fridge
TV
What is the definition of house keeping?
The impact of cleanliness, guest satisfaction, a hotel's success, safety, and customer loyalty
The process of maintaining a clean, organized, and safe physical environment
How can you tell when a room needs cleaning?
The towels are folded
The bed is made
Trash can is empty
Hair in the shower or sink
Does house keeping affect the hotels reviews?
Yes, guests want a clean room
No, no one cares to look at reviews
Where should the TV remote go when resetting the room?
On a pillow
By the TV
Next to the sink
In the shower
Which cleaning supply is NOT used?
Vinegar water
Lysol
Comet
The Pink Stuff
What is used to clean the bathroom floor?
Steam cleaner
Mop
Vacuum
Broom
Water stains on a toilet is a clean room
True
False
You need to check corners of beds for bed bugs
True
False
The mini fridge should be left open after cleaning
True
False
Lights and fan stay on when done cleaning
True
False
The sink doesn't need cleaning, it cleans itself
True
False
Heat/AC should stay on at all times
True
False
Housekeeping is not a priority for guest satisfaction and cleaniness
True
False
