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WorksheetsHealth Informatics and Phone Etiquette
Total questions: 25
Worksheet time: 13mins
Which of the following is a recommended safety tip when using a cell phone?
Talk or text while crossing the street
Don’t talk or text while doing anything potentially dangerous
Always answer your phone during meals
Discuss personal topics loudly in public
Why should you avoid taking calls and texting when you’re already engaged in a face-to-face conversation?
It may make the person feel unimportant or uncomfortable
It helps you multitask better
It is always polite to answer your phone
It makes conversations more interesting
What should you do if you must answer a call while with other people?
Ignore the people you are with
Ask permission of the people with you before answering
Answer without saying anything
Leave the room without explanation
If your phone call gets cut off, what is the polite thing to do?
Ignore the person and move on
Call back and apologize for being disconnected
Blame the other person for the disconnection
Wait for the other person to call you back
Which of the following is NOT a recommended privacy practice when taking calls in public?
Lower your voice
Stand 10 feet away from others
Discuss personal topics loudly
Be careful what you say, text, and post
Why is it important to avoid using your phone in restaurants or during meals?
It is rude to the people you are with
It helps you eat faster
It improves your phone’s battery life
It is required by law
Which places are considered “No Phone Zones” according to cell phone etiquette?
Libraries, Churches, Schools, Theaters, Restrooms
Parks, Playgrounds, Beaches
Shopping malls, Cafes, Gyms
Streets, Sidewalks, Parking lots
What is a polite way to end a phone conversation?
Hang up without saying anything
Say please, thank you, and goodbye
Yell before hanging up
Leave the call running
If you are speaking on the phone and there is a delay, what should you do?
Get frustrated and hang up
Be patient and wait for the person to hear you
Talk louder to speed up the connection
End the call immediately
How can you maintain privacy when taking a phone call in public?
Stand close to others and speak loudly
Lower your voice and avoid personal topics
Share your conversation with everyone around
Post about your call on social media
A place that you should not use a cell phone is called....
A 'no phone zone.'
at night, which people are sleeping
etiquette.
non-verbal communication.
What details do we need to take in a message?
Name and contact details of the person leaving the message
Name of the person the message is for
What the message is about and when the message was taken
All of the above
Which of the following should you do when leaving a voice message?
Leave a call back number
Say who's calling
Sound friendly
All of the above
All of the following information should be included in a voice message EXCEPT
Who's calling
Callback number
What you had for dinner
What the message is about
Which of the following is the best way to start a voice message?
"Hi, I hope you're doing well. My name is John Smith....."
"What's up, I'm looking for......"
"Why are you not answering your phone?"
"Hi, uh.... I'm calling about, um....."
HIPAA what does it stand for?
Health Information Privacy Action Act
Health Insurance Personal Pin Association
Health Insurance Portability and Accountability Act
Protected Health Information includes all of the follow except:
Fax number
Photos
Daughter’s name
License plate numbers
Date of Birth
If you are married, your doctor can tell your medical information to your spouse, with or without your consent.
True
False
True or False: Medical History includes personal and family medical history.
What is the goal of HIPAA?
Ownership of the medical record usually remains with the
physician.
patient.
court.
all of the above.
Fill in the blank: A ________ is a detailed document used by healthcare providers to record services provided to a patient for billing purposes.
superbill
prescription
referral
discharge summary
What is the term used to describe any individually identifiable health information about a patient?
Personal Patient Data (PPD)
Confidential Personal Information (CPI)
Private Medical Records (PMR)
Protected Health Information (PHI)
Patients may request changes to their medical records.
True
False
