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WorksheetsCRM and Business Launch Quiz
Total questions: 23
Worksheet time: 32mins
What does CRM stand for?
Customer Relationship Management
Customer Rapid Marketing
Company Revenue Model
Client Retention Map
Which of the following is NOT typically tracked in a CRM?
Customer contact details
Weather patterns
Sales history
Communication records
Why is CRM important for a small business?
To organize customer info and improve sales
To hide customer data
To confuse customers
None of the above
Which tool can be used as a basic CRM?
Spreadsheet
Paint software
Calculator
Video editing app
What kind of data helps build customer loyalty?
Purchase history and preferences
Secret passwords
Random guesses
Incorrect addresses
What should you collect before launching your CRM?
Customer names and contacts
Your favorite movies
Competitor passwords
None of the above
How does CRM help after your business launches?
Makes it easy to follow up and track sales
Creates more work with no benefits
Stops you from contacting customers
None of the above
What is a key feature of a social media business profile?
Clear business description
Funny memes only
Private posts
No contact info
Why take product photos before launching?
To show customers what they will buy
Because it looks cool
To confuse buyers
To make no sales
A launch announcement post should:
Explain what your business does
Share private info
Be confusing
Avoid mentioning products
What is a safe and common online payment method?
PayPal
Asking for cash only
Personal checks without bank backing
IOUs
Which describes “engaging customers” in CRM?
Sending personalized messages
Ignoring messages
Deleting contacts
Spamming
Which is NOT a CRM principle?
Organize
Track
Ignore
Engage
What does a startup guide help you do?
Organize launch tasks
Avoid work
Stop selling
Hide products
How should you plan your first customer contacts?
Identify realistic customers to reach out to
Contact random strangers
Avoid contacting anyone
Post without communication
In your own words, explain what CRM means and why it is important.
List three types of customer information you should track in a CRM and explain how each helps your business.
Why is it important to have product photos ready before launch?
Describe two actions you would take to prepare your social media platforms for a business launch.
Explain how a CRM system can help you follow up with customers after their purchase.
What information would you record when making your first sale?
How can tracking customer feedback improve your business?
Describe the steps you would take in the week after launching your business to ensure success.
