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WorksheetsBusiness Communications Module 12 Quiz
Total questions: 131
Worksheet time: 1hrs 6mins
If you feel extremely nervous about a job interview, bring a friend or relative along with you to help put you at ease.
True
False
Some companies use online virtual communities to hold virtual job fairs and to screen job applicants.
True
False
During an interview it is appropriate to talk negatively about previous employers since doing so will show that you are honest.
True
False
Which of the following statements about nonverbal messages during an interview is most accurate?
Sit up straight, leaning forward slightly, to show interest and confidence.
Change positions often and gesture frequently to show high energy.
Lean forward and rest your arms on the desk or table to indicate control.
Relax back into your chair, slouching slightly, to demonstrate self-assurance.
Max has just accepted a full-time position over the phone. What is the best thing for him to do now?
Do nothing until he shows up the first day of work.
Write a job acceptance letter to confirm the details and formalize the acceptance.
Thank his employer on social media.
Visit the office several days before his official start date to show his eagerness.
When asked about your greatest strengths, include brief success stories to back up your response.
True
False
If you are turned down for a position that you believe was a good fit, employment specialists recommend writing a rejection follow-up letter to the potential employer.
True
False
Which of these interviewing times would be considered the most opportune?
Monday early morning
Tuesday mid-morning
Wednesday at noon
Friday afternoon
Which of the following is considered the most opportune interviewing time?
Monday early morning
Tuesday mid-morning
Wednesday at noon
Friday afternoon
Which of the following statements about illegal and inappropriate interview questions is accurate?
Inappropriate questions become illegal only when a court of law determines that the employer is asking them with the intent to discriminate.
In addition to federal laws prohibiting employment discrimination, many state and city laws prohibit employment discrimination based on factors such as sexual orientation.
Most illegal interview questions are asked innocently by inexperienced interviewers.
All these statements are accurate.
When asked about your plans for the future, discuss both personal goals (such as running a marathon or starting a family) and professional goals (such as earning increased responsibility or starting a master's degree program).
True
False
Nearly all salaries are negotiable, depending on your qualifications.
True
False
Arriving on time, being courteous, and dressing appropriately are examples of positive nonverbal messages you should aim to send during an interview.
True
False
Group interviews are intended to help employers evaluate leadership skills and communication styles.
True
False
Employers often hire people who present themselves well instead of others with better credentials.
True
False
When filling out a job application, what should you do?
Look over all questions before starting.
Leave any unrelated questions blank.
Fill out the application in pencil so that you can erase any mistakes you might make.
To keep your options open, write Anything or Open when asked what position you desire.
When following up after an interview, you should avoid adding new information about your qualifications or experiences.
True
False
A former supervisor has already agreed to be one of your references. What should you do after a job interview?
Do nothing. Your former supervisor will let you know if he or she is contacted.
Call your former supervisor to urge a highly favorable recommendation since you really want this job.
Write an e-mail message to your former supervisor to describe the position and company and to review what to stress to the prospective employer.
Ask your former supervisor to call the employer immediately so that your reference comes in before anyone else's.
Phone screening interviews are always scheduled by employers in advance to allow candidates to prepare.
True
False
If you don’t understand a question asked of you during an interview, just answer it the best you can. Asking for a question to be repeated or clarified will make it look as if you weren’t listening.
True
False
Because all interviews are different, it is impossible to anticipate questions and prepare answers effectively.
True
False
Landslide Marketing, Inc., is interviewing several candidates for a leadership position that requires strong communication skills. What form of interview will the company most likely use to interview for this position?
A one-on-one interview conducted by the human resources director
A stress interview conducted by the head of the marketing division
A video interview to test the applicants' technical skills
A group interview in which the company interviews several candidates at the same time
Rehearsing success stories is an effective preparation technique for answering which type of interview questions?
Experiential
Get-acquainted
Stressful
Behavioral
A colleague has told you in confidence that she suspects another colleague of stealing. What would your actions be? is an example of a situational interview question.
True
False
If you are asked an inappropriate question during an interview, it is best to refuse to answer it.
True
False
Cutting off all communication and vanishing is known as ___.
interview anxiety
ghosting
resignation
rejection
Travis will be returning an employer's call and wants to make sure that the first conversation is impressive. What should he do?
Realize that this is just a telephone call, not an actual job interview, so he can relax.
Before he hangs up, reconfirm the date and time of the interview.
Wait until after the phone conversation is over to take notes so that he's not distracted.
Ask all of the questions he has about the position in the initial call.
You are asked on a job application why you left your previous position. What is the best response to this question?
Confidential
To accept a position with more responsibility
For personal reasons
Conflicts with coworkers
You want to be prepared if you are asked about your salary expectations during a job interview. What should you do?
Conduct research before the interview so that you know what similar jobs are paying in your geographic region. "Do research before the interview so that you know what similar jobs are paying in your geographic region."
Determine what you would like to earn per hour so that you can give an exact dollar amount when asked.
Create a budget that details your personal expenses so that you can show the employer exactly how much you need to earn to cover your bills.
Emphasize the importance of money to you to show your confidence.
Which of these responses is the best answer to the question Where do you see yourself five years from now?
I see myself in the position you hold now.
I prefer to focus on the present.
I hope to be running my own business.
As a member of your team, I will have grown and learned enough to advance to a managerial role.
Once you begin submitting résumés, answer your cell phone every time it rings to make sure you don't miss an employer's call.
True
False
Camden wants to act professionally during his job interview. Which of the following should he do?
Avoid silence by using words such as like and basically to fill in any gaps.
Sound enthusiastic and interested, but sincere.
Avoid acting confident because it might come across as cocky.
Check his cell phone for messages from his current employer to show that he is diligent.
Tamara has submitted several résumés and anticipates receiving calls regarding interviews. To ensure that she makes the best first impression, she should ___.
inform her children that they must answer the phone promptly to avoid missing any job calls
answer all calls on the first or second ring to avoid missing the opportunity to speak to a prospective employer
allow calls from unfamiliar numbers to go to voice mail and call back after she has had time to gather her thoughts
use a generic computer-generated voice-mail message to ensure that her outgoing message sounds professional
Which of the following is an example of a situational interview question?
If you were aware that a coworker was submitting false data, what would you do?
What is your ideal work environment?
What do you predict for the future of our industry?
Tell me about a time that you dealt with confidential information.
Which of the following sites is the most likely to provide information about what it’s really like to work at a company?
Indeed
Twitter/X
Glassdoor
After writing a follow-up message to thank your interviewer, your next step should be ___.
alerting your references that they may be contacted
sending a small gift to the receptionist to show your appreciation
calling the company's human resources department to learn more about your competitors for the available position
waiting at least one month for a call of acceptance or rejection
Which of the following examples of interview protocol is most likely to change as a result of the COVID-19 pandemic?
In-person interview attire will be significantly less formal.
Candidates will not be expected to be as prepared since they may be interviewing for multiple positions.
Your communication with people you encounter other than your immediate interviewer (such as a receptionist) will be less important.
Handshakes may be less important or welcome.
Samara interviewed for a management position and was just asked back for a second interviewer with the head of the department. If she does well in this second interview, she will move on to an interview with the company president. What type of interview format is this?
Group interview
Stress interview
Sequential interview
Panel interview
Following an interview for a position you thought was a perfect fit, you learn that you did not get the job. Which of the following should you do?
Send a rejection follow-up letter that says you're disappointed but still interested.
Post on social media that you're holding out for a job with that company.
Do nothing because contacting the employer again will make you appear desperate.
Call the employer once or twice a week for the next few months to see if a position is available.
Filling your answers during an interview with empty phrases such as um, uh, like, and basically suggests to an employer that you are ___.
confident
reflective
relaxed
unprepared
One benefit of researching a company before an interview is that you may uncover information that convinces you that you would not want to work for the company.
True
False
Well-prepared candidates have rehearsed success stories that they can use to sell their strengths during an interview.
True
False
What is the most accurate statement about job interviews?
a. During a job interview, only the interviewee is being evaluated.
b. Only those who are not qualified feel stress during a job interview.
c. Preparation often determines who gets the job.
d. Interviewing is much more significant when you are searching for your first job than when you are already in the workforce and striving to change jobs.
For a job candidate, the job interview is an opportunity to
a. convince the employer of your potential and expand on information in your résumé.
b. find out more about the job and whether it suits your career goals.
c. learn more about the company to decide whether you would fit into the company culture.
d. All of these choices.
Which of the following does an employer try to do during the job interview?
a. Decide whether you will fit into the organization
b. Find out who can be hired for the lowest possible starting salary
c. Frighten the job candidate
d. Become good friends with the job candidate
Greg was interviewed by a team of five people for a management position. What type of hiring/placement interview is this?
Lucas is preparing several success stories prior to his job interview for a marketing position. Which of the following scenarios would result in the best success story for this position?
a.A story about volunteering for a local food bank over the holidays
b.A story about a lemonade stand that Lucas ran when he was a child
c.A story about working as part of a team in college to prepare a classroom presentation about a company's history
d.A story about developing a new sales technique that increased his customer sales by 30 percent over a six-month period
How should you respond if an interviewer asks Why should we hire you when other applicants have more experience?
a.Admit that you are less qualified to show that you're honest, but stress that you will work more cheaply than applicants with more experience or training.
b.Don't answer the question because it is clear that you're not going to get the job.
c.Identify a major weakness and describe how you are correcting it; this will prove to the interviewer your strong work ethic and determination.
d.Show your confidence in your own ability by stressing strengths such as your openness to new ideas and your knowledge of the latest methods and equipment.
Which of the following statements about screening interviews is most accurate?
a.Employers use screening interviews to determine whether a job applicant should move on to the next step in the interview process.
b.Remember that a screening interview is not as important as a face-to-face interview, so you can relax during it.
c.Screening interviews are not widely used because they are time-consuming and costly.
d.To be effective, screening interviews must take place in person.
Carlene wants to conduct research on a company she'll be interviewing with next week. Where should she look for information?
Patricia has just been offered a full-time position over the phone and has decided that the position isn't right for her. What should she do?
a.Say no on the phone immediately to save the employer time.
b.Thank the employer verbally for the offer and then write a letter reiterating her thanks and briefly explaining that she is turning it down.
c.Say that she will be back in touch and then do nothing because the employer will figure out soon enough that she isn't going to accept the position.
d.Accept the position anyway to ensure that she'll have a back-up plan in case no other offers come in.
If an interviewer says Tell me about yourself, what is the best way to respond?
a.Briefly discuss educational, professional, or business-related strengths.
b.Tell several success stories, making sure to fill at least ten minutes of interview time.
c.Provide a few personal or humorous references to get the interview started positively.
d.Give the interviewer a brief chronological history, beginning with when and where you were born.
Which of the following is the best career objective for a résumé?
a. A position in human resources assisting with employee recruitment, selection, background checks, and in-house training
b. A challenging position with a public accounting firm
c. Work as a team player for a company that values independent thinking
d. Seeking an entry-level position with the opportunity for advancement
To ensure that your résumé retains its formatting and cannot be altered by a reader, you should send it as a(n) ___.
a. PDF file
b. HTML file
c. plain-text document
d. Word document
What is the first step of the four-step job search process?
a. Searching the open job market
b. Analyzing yourself
c. Knowing the hiring process
d. Preparing a résumé
Which candidate would most likely have a résumé that is longer than one page?
a. A person making a major career change
b. A candidate with fewer than ten years of experience
c. A person with one or two previous employers
d. A senior-level manager with many career accomplishments
Which of the following is the best way to learn about a specific career?
a. Monitor the classified ads to determine qualifications sought, duties, and salary range.
b. Take a summer job, internship, or part-time position in the field.
c. Search the Web for career-planning information and resources.
d. Visit your campus career center.
___ résumés are becoming more prevalent with the popularity of YouTube, inexpensive webcams, and widespread broadband.
a. Infographic
b. Video
c. Technical
d. Functional
What is the one type of résumé that all job seekers should have in today's market?
a. A print-based traditional résumé
b. An infographic résumé
c. A plain-text résumé
d. A video résumé
Select the statement that best describes the career objective portion of a résumé.
a. The career objective should appear at the bottom of your résumé.
b. A well-written career objective will add value only to functional résumés.
c. Your career objective should focus on your professional needs.
d. A career objective should be customized for the job opening.
The open job market consists of positions that ___.
a. do not require submitting your résumé
b. are never advertised or listed
c. are currently advertised or listed
d. allow all interested candidates to come in for an interview
Most job seekers start looking for a position ___.
a. through word of mouth
b. on social networking sites
c. in the hidden job market
d. in the open job market
Which is the best statement to include in the body of a cover message?
a. I have completed courses in cost accounting, auditing, and financial statement analysis.
b. I am the perfect person to hire for this position.
c. I have excellent communication, organizational, and teamwork skills.
d. The listening, conflict resolution, and communication skills taught in my certificate program will make me immediately effective as one of your customer service reps.
Which of the following is the best advice for a cover message that accompanies a résumé sent via e-mail?
a. Mail the cover message separately from the résumé sent via e-mail.
b. Skip the cover message as it is unnecessary to introduce yourself because the e-mail includes your name.
c. Prepare a professional cover message to accompany your résumé sent electronically.
d. Shorten your e-mail cover message to a brief statement such as Please consider the attached résumé for your opening.
Job seekers should ask themselves questions such as Do I communicate well in speech and in writing? and Do I work well with people and enjoy teamwork? to ___.
a. identify their interests and goals
b. select a specific career path
c. assess their qualifications
d. research the hidden job market
Erin will be searching for a job online and wants to make sure she doesn’t waste her time. What is the best advice you can give her?
a. Avoid the big job boards altogether.
b. Submit her résumé for all open positions she finds.
c. Pick one online job-search site and use it exclusively.
d. Stay focused on a specific goal.
Personal ___ involves deciding what makes you unique and desirable in the job market and preparing a tagline and employer-focused elevator speech.
a. branding
b. analysis
c. interviewing
d. job searching
A summary of qualifications on your résumé should include ___.
a. the name of every organization you have worked for
b. a complete list of relevant courses you've taken
c. general descriptions of your skills so they will be applicable to any position
d. some quantifiable examples of your experiences and achievements
The hidden job market ___.
a. accounts for a small number of jobs and should, therefore, be considered a secondary resource
b. makes it difficult to find a job because companies keep job openings a secret
c. accounts for up to 80 percent of all positions available at any given time
d. has become unimportant since online job boards provide millions of job listings
Laura, after many years of staying home and raising her children, wants to return to the workplace. Because she does have some significant experience in the accounting field from many years ago, she should prepare a(n) ___ résumé.
a. online
b. chronological
c. scannable
d. functional
A chronological résumé style would be best for which of the following candidates?
a. Huseyin, who is afraid he will appear overqualified for the target position
b. Roxanne, who has advanced from an entry-level position to department manager for her current employer
c. Emma, who has worked for years in the retail industry and who is now pursuing a career in health care
d. Griffin, who has held five different positions with four different companies over the past three years
Inflating your job titles and responsibilities on your résumé is ___.
a. necessary to be competitive in today's job market
b. impressive to employers
c. unethical and should be avoided
d. acceptable as long as you were employed during the dates you specify
Alexandra is building her personal network as she prepares for her job search. Which of these should she do first?
a. Make contacts in person and online
b. Follow up on her referrals
c. Develop a contact list
d. Send her résumé in response to all open positions she sees
One of the best ways to use LinkedIn is to ___.
a. refer hiring employees to your LinkedIn site instead of preparing a traditional résumé
b. update your LinkedIn status weekly
c. search for a company in which you are interested
d. apply for every position you see posted there
When preparing your customized résumé, ___.
a. provide your name and contact information in a simple, uncluttered main heading
b. include a general career objective suitable for a variety of positions and industries
c. use I frequently to stress your individual accomplishments
d. place the most important information last where it can leave a lasting impression
Which of the following is a purpose of a customized cover message?
a. To avoid having to interview
b. To introduce your résumé
c. To learn more about the employer
d. To take the place of a formal résumé
Select the correct statement about polishing and proofreading your résumé.
a. Use as many headings as possible to make your résumé easier to read.
b. Seek the help of a résumé-writing service for a résumé that will stand out in a competitive job market.
c. Use longer phrases and complex words as often as possible to make yourself look more accomplished.
d. Because it's probably the most important message you'll ever write, your résumé must be error free.
Which of the following acronyms can help you in answering behavioral interview questions?
a. SMART
b. STAR
c. HIRE
d. SKILL
What is the most accurate statement about employers using Google and social media sites to screen job candidates?
a. It is illegal for employers to use Google and social media sites to screen job candidates.
b. Many employers use Google or social media sites to screen candidates, but very few report finding information that impacts their decision about a candidate.
c. In one recent study, nearly half of the employers who used Google or social media to screen candidates indicated that they occasionally found information that kept them from interviewing or hiring a candidate.
d. Employers rarely use Google or social media sites to screen job candidates because these tools are not effective.
Carlene wants to conduct research on a company she'll be interviewing with next week. Which of the following would likely be the best source for learning whether she knows anyone who works for the organization?
a. LinkedIn
b. Glassdoor
c. Facebook
d. Her college career center
If an interviewer asks Why do you want to work for us? you should ___.
a. mention the names of your friends who also work for the company
b. briefly summarize problems at your current job that require you to change employers
c. show that you understand the company and its culture
d. explain that as a recent graduate you want to work for any company that needs a person with your skills and background
Which of the following is an example of an inappropriate, and potentially illegal, interview question?
a. Are you a U.S. citizen?
b. Are you available to work on weekends and holidays?
c. Do you have adequate child-care arrangements?
d. Are you willing to travel for work?
Yasmin knows that nonverbal messages can create powerful impressions on people during a job interview. What should she do to ensure that her nonverbal behavior impresses her interviewer?
a. Turn off her smartphone before the interview.
b. Avoid direct eye contact to show respect to the interviewer.
c. Smile the entire time to demonstrate her friendliness and enthusiasm.
d. Chew gum because doing so will make her look casual and relaxed.
Which of the following is the most effective way to gain practice interviewing?
a. Watch interviews on YouTube and take notes.
b. Participate in campus mock interviews.
c. At the end of an interview, ask the employer what you could do to improve.
d. Schedule as many interviews as possible, even if you don't want the positions.
Which of the following is one of an employer's primary goals in conducting an interview?
a. Making you uncomfortable to see how you perform under stress.
b. Determining how long it will take for you to get promoted within the company.
c. Convincing you to accept the position on the spot.
d. Assessing how you will fit into the organization's culture.
Mahmoud sent a thank-you e-mail message to his interviewer immediately after his interview. It's been more than five days now, and Mahmoud has still not heard from the employer. What action should Mahmoud take now?
a. Assume that he didn't get the job and continue his job search with other companies.
b. Send an e-mail indicating that he understands that he did not get the position to save the interviewer time.
c. Call or send an e-mail message to check the status of the position.
d. Assume that no decision has been made yet and that a call could come soon.
What is the best answer to the interview question Why do you want to work for us?
a. Everyone says that you treat your employees really well and provide a laid-back work environment.
b. Because I heard that you pay really well and offer a solid benefits package.
c. I really need a job so that I can pay my bills and support my children.
d. Your high-quality products and your commitment to our community are impressive, and I would like to be a part of helping you meet your goals.
When writing a resignation letter to notify your employer of your intentions, you should ___.
a. leave the resignation date flexible in case you decide to remain longer than planned
b. express your desire to negotiate if they would like you to stay
c. avoid mentioning your contributions to the company
d. offer to assist with the transition
One-way ___ interviewing enables a candidate to respond to a list of prescripted questions prepared by the hiring organization.
a. video
b. group
c. sequential
d. panel
What is the most common type of hiring/placement interview?
a. Online interviews
b. Panel interviews
c. One-on-one interviews
d. Stress interviews
Bank of America is hiring new tellers. Because tellers often find themselves in nerve-wracking situations when dealing with customers, what form of interview will Bank of America most likely use to interview for this position?
a. A one-on-one interview conducted by the bank manager
b. A stress interview to test applicants' reactions during nerve-wracking situations
c. An online interview to test the applicants' technical skills
d. A sequential interview to ensure that managers and vice presidents at all levels approve of the candidates
Sungmin has been asked to interview for an associate position with a law firm. Because he will interact frequently with clients, the interview will take place over a meal. What is the best advice you can give him?
a. Order a glass of wine to show that he is mature.
b. Insist on paying the check.
c. Order food that is easy to eat.
d. Sungmin should do all of these.
Tanisha is actively looking for a job and knows that she may soon receive phone calls from prospective employers. What is the best advice you can give her so that she'll make a good first impression?
a. Inform your children that they must answer the phone promptly to avoid missing any job calls.
b. Don't use voice mail to screen calls because doing so is considered rude; therefore, answer the phone every time it rings.
c. If caught off guard by a call, ask whether you can call back in a few minutes.
d. Use a computer-generated voice-mail message to ensure that it sounds professional.
Thomas has an interview with a large company in his hometown, and he knows that one of the most important steps in effective interviewing is gathering detailed information about a prospective employer. What information should he find out about the company before his interview?
a. The company's history, mission, and goals
b. The company's customers and competitors
c. The company's reputation in the community and financial condition
d. Thomas should find out all of this information about the prospective employer.
Probably the best source for learning about a company's day-to-day culture is
a. reading blogs written by company employees.
b. visiting the company's Web site.
c. reading news articles.
d. scanning the company's most recent annual report.
Effective interview preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your résumé, deciding what to wear, and
a. informing your current employer of your plans.
b. preparing success stories.
c. writing a resignation letter to your current supervisor.
d. purchasing a gift for the interviewer.
What is the most accurate statement about employers using Google and social networking sites to screen job candidates?
a. Employers rarely use Google or social networking sites to screen job candidates because these tools are not effective.
b. Employers use Google and social networking sites exclusively to weed out candidates they don't want to hire.
c. A top reason cited for not hiring an applicant after an online search is that the candidate talked negatively about current or previous employers, colleagues, or clients.
d. It is illegal for employers to use Google and social networking sites to screen job candidates.
Before Puya's job interview, she wants clean up any digital dirt that an employer might locate about her through a Google or Facebook search. What should she do?
a. Remove any questionable online content that would make her look unprofessional
b. Set up a professional networking page on a social networking site such as Facebook
c. Be selective about who is on her list of friends
d. All of these choices
You are trying to decide what to wear to a job interview. What should you do?
a. Buy the most expensive suit you can afford so that you can impress your interviewer
b. Call the company to find out how employees dress, and dress the same to look as if you fit in
c. Dress professionally, regardless of how company employees dress
d. Don't worry about what you wear; it is what you say during the interview that counts
The day of his important job interview has finally arrived, and Shingo wants to make sure that everything goes smoothly. What would you tell Shingo to do?
a. If something unexpected happens that will cause you to be late, don't waste more time by calling the employer; just get to the interview as quickly as possible.
b. Use a lot of cologne to cover up any possible offensive odors.
c. Worry only about how you appears to the interviewer; after all, the interviewer will be making the hiring decision, not anyone else in the office.
d. Initiate a handshake with the interviewer.
Which of the following is one of the best ways to reduce anxiety during a job interview?
a. Remember that the interviewer is always in charge of the interview situation.
b. Prepare thoroughly by researching the company and preparing success stories.
c. Dress the way that company employees dress so that you will feel as if you fit in.
d. Have a good, stiff drink right before the interview begins.
What is the best advice for answering interview questions?
a. Use the interviewer's name and title every time you answer a question to show respect.
b. To be concise, answer questions with a simple yes or no whenever possible.
c. To make yourself look human, reveal weaknesses in some of your answers.
d. Clarify vague questions when necessary.
During the job interview,
a. don't criticize anyone or anything.
b. ask early on whether vacation and benefits are generally offered to an individual in this position.
c. find out what products and services the company provides.
d. focus on why you need the job.
During the job interview, you are asked What is your greatest weakness? What is the best way for you to respond?
a. Tell the interviewer that you are a perfectionist because all employers want employees who are perfectionists.
b. Be completely honest with the interviewer and talk about several employment weaknesses that you have to prove your integrity.
c. Mention a previous weakness and demonstrate how you have corrected it or have learned from it.
d. Say that you don't think you have one, but a picky supervisor once noted that you were sometimes a couple minutes late to work.
Hannah has been offered a retail management position and will now be negotiating for her salary. What advice would you give her?
a. Say that you currently earn more than you do to try to get a higher salary offer.
b. Consider the entire compensation package when negotiating salary.
c. Make the first salary offer to show the employer that you've done your research.
d. Accept the first salary offer because it might be decreased if you try to negotiate.
Which of the following is an example of a behavioral interview question?
a. Who in your life has most inspired you and why?
b. An irate customer is demanding her money back. How would you handle the situation?
c. Tell me about a time when you solved a difficult problem.
d. Describe your ideal work environment.
If the interviewer begins a question with Tell me about a time when you ..., you should
a. recognize that this is a trick question and tactfully refuse to answer.
b. describe a situation or task, tell what action you took, and emphasize a positive result.
c. politely explain that you have never experienced such a situation.
d. make up any answer and wish that you had been better prepared.
The interviewer says Describe a time when you worked successfully as a member of a team. Which of the following is the best way to respond?
a. Reply that you have worked successfully as a team member so many times that no particular instance stands out.
b. Say that you enjoy teamwork such as group problem solving, but that you also work well independently.
c. Tell a success story about a group project, describing your contributions and the results.
d. List the names of the work teams on which you have been a member, and stress that all of these teams have been successful.
What is the most effective way to handle an illegal or inappropriate question during an interview?
a. Refuse to answer the question because it is your legal right to do so.
b. If you find the question harmless and if you want the job, go ahead and answer it.
c. Inform the interviewer that the question is illegal and threaten a lawsuit.
d. Storm out of the room in anger; after all, you wouldn't want to work for a company with such low ethics.
If an interviewer asks if you have any questions at the end of an interview, which of the following would not be an appropriate response?
a. What do you like best about working for this organization?
b. When do you expect to make a decision?
c. No, I have no questions at this time.
d. May I have a tour of the facilities?
How should you close an interview?
a. Briefly review your strengths, thank the interviewer, and ask what the next step will be.
b. Be confident and say, This job sounds great! When do I start work?
c. Ask about salary and benefits.
d. Invite the interviewer to lunch to show your appreciation.
What should you do after the interview?
a. Write a thank-you letter immediately.
b. Wait a few days to see if you hear from the employer; if not, write a thank-you letter.
c. Call the interviewer to thank him or her.
d. Send the interviewer flowers.
Select the best statement to include in the interview thank-you message.
a. Thank you for taking the time to interview me.
b. I enjoyed interviewing with your company for the available position.
c. Talking with you on Tuesday, April 25, about the marketing associate position was both informative and interesting.
d. I really hope that I hear from you soon.
Mahmoud sent a follow-up e-mail to his interviewer five days after the interview. Several weeks later, Mahmoud has still not heard from the employer. What action should Mahmoud take now?
a. Assume that no decision has been made yet and that a call could come soon.
b. Send the interviewer a rejection follow-up letter.
c. Show his frustration and determination by calling the employer at least once or twice a day for the next two weeks.
d. Assume that he didn't get the job and continue his job search.
If you didn't get a position that you really wanted, what should you do?
a. Send a rejection follow-up letter that says you're disappointed but still interested.
b. Make a negative posting about the company on Facebook to show how upset you are.
c. Nothing. Contacting the employer again will make you look desperate.
d. Call the employer at least once or twice a week for the next two months to see whether a position is available.
When writing a resignation letter to notify your employer of your intentions, you should
a. allow more than the standard two-week notice if you have a high or responsible position within the company.
b. offer thanks and end with a forward-looking statement.
c. remind the employer of your contributions.
d. All of these choices.
The most common type of hiring/placement interview is the online interview
true
false
Hiring managers tend to ask more specific and job-related questions during one-on-one interviews than do representatives from human resources
true
false
A company has decided to interview several candidates for the same position at the same time to judge their leadership skills. This is an example of a group interview
true
false
Leon is being interviewed by a panel of three interviewers. When answering questions, he should maintain contact only with the person who asks the question.
true
false
Online webcam interviews are less formal than face-to-face interviews; therefore, you don't have to take them as seriously
true
false
If you have sent out only one job application or résumé, you must consider yourself an active job seeker.
true
false
If you put your cell phone number on your résumé, answer your cell phone every time it rings to make sure you don't miss an employer's call
true
false
Don't worry about what information is available about you online because this information is irrelevant to the job search.
true
false
When deciding what to wear to a job interview, find out what employees wear to work so that you can dress similarly.
true
false
The only person you need to impress during the interview process is the interviewer.
true
false
Initiating a handshake when you meet your interviewer exhibits professionalism and confidence.
true
false
Everyone feels some level of anxiety during a job interview.
true
false
Avoid smiling during an interview because doing so may make you look immature and unprofessional.
true
false
To show your interviewer how successful you are, leave your cell phone on during the job interview.
true
false
Always aim your answers at the key characteristics interviewers seek, including expertise, motivation, and interpersonal skills.
true
false
