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WorksheetsBusiness Communications Module 11 Quiz
Total questions: 68
Worksheet time: 34mins
Applicant tracking system (ATS) software helps businesses automatically post openings, select résumés, rank candidates, and generate interview requests.
True
False
Which of the following is a purpose of a customized cover letter?
To introduce your résumé
To learn more about the employer
To avoid having to interview
To take the place of a formal résumé
Addressing your application letter to an individual by name will make your letter more appealing to the employer.
True
False
Most job seekers start looking for a position ___.
in the hidden job market
on social networking sites
in the open job market
through word of mouth
Solicited cover letters should use a direct approach, whereas those which are unsolicited should use a persuasive opening.
True
False
Your list of references should include both professional and personal references.
True
False
Select the statement that best describes the career objective portion of a résumé.
Your career objective should focus on your professional needs.
A well-written career objective will add value only to functional résumés.
A career objective should be customized for the job opening.
The career objective should appear at the bottom of your résumé.
Simin knows that her résumé will be read by an applicant tracking system (ATS). What should she do to maximize 'hits' as her résumé is scanned?
Focus on nouns related to the job title, technical skills, and certification or experience.
Avoid incorporating specific keywords and phrases from the advertisement or job description to make her résumé more unique.
Use only the job title specified in the posting.
Avoid headings for easier scanning.
Karsen has been a collegiate athlete and therefore has limited professional experience related to the field he hopes to enter. Which résumé style should he consider as he prepares for his job search?
Functional
Chronological
Scannable
Online
Myers-Briggs and Big Five are examples of ___.
hiring and recruiting agencies
listings of companies within a particular industry
online personality assessments
online job boards
When preparing your customized résumé, ___.
provide your name and contact information first
include a general career objective suitable for a variety of positions and industries
place the most important information last where it can leave a lasting impression
use I frequently to stress your individual accomplishments
Ran is starting a new job search. What is the best advice you can give her about preparing her résumé?
Save time by preparing an all-purpose résumé that can be used to apply for any position.
Make sure that her résumé focuses on what she wants in a position.
Prepare a customized résumé to fit each company and position.
Limit the length of her résumé to one page.
Which of the following statements about the education section of a résumé is most accurate?
The education section should always come before the work experience section on a résumé.
Include a list of all college courses taken since most employers want this information.
Once you have attended college, you can omit high school information.
It is unethical to include the GPA in only your major courses on your résumé.
Dennis wants to use social media in his job search for a professional position. What will likely be his best tool?
Facebook.com
Twitter.com
YouTube.com
LinkedIn.com
Developed teamwork skills while collaborating within six-member task force in producing 20-page mission statement is an effective statement to establish your soft skills on a résumé.
True
False
Which of the following statements about the work experience section of a résumé is most accurate?
List only jobs that you think will help you win the targeted position.
Arrange every job you have held in chronological order by date.
Always place the work experience section after the education section.
Include personal pronouns (such as I, me, my) to stress your actions.
What is the first step of the four-step job search process?
Searching the open job market
Preparing a résumé
Knowing the hiring process
Analyzing yourself
Niche job sites are part of the hidden job market.
True
False
Since most application materials are now skimmed electronically (vs. in print), close proofreading is not as important as it once was.
True
False
Only about five percent of applications on online job boards result in a hire.
True
False
Which of the following is the best advice for a cover letter that accompanies a résumé sent via e-mail?
Prepare a professional cover letter to accompany your résumé sent electronically.
Mail the cover letter separately from the résumé sent via e-mail.
Shorten your e-mail cover letter to a brief statement such as Please consider the attached résumé for your opening.
Skip the cover letter, as it is unnecessary to introduce yourself because the e-mail includes your name.
One of the best ways to use LinkedIn is to ___.
update your LinkedIn status weekly
search for a company in which you are interested
refer hiring employees to your LinkedIn site instead of preparing a traditional résumé
apply for every position you see posted there
Darian is developing a list of references for his job search. He should include all of the following except ___.
college instructors
character references, such as friends or neighbors
colleagues and subordinates
current and previous employers
Which of the following is the best way to learn about a specific career?
Search the Web for career-planning information and resources.
Take a summer job, internship, or part-time position in the field.
Monitor the classified ads to determine qualifications sought, duties, and salary range.
Visit your campus career center.
Which candidate would most likely have a résumé that is longer than one page?
A candidate with fewer than ten years of experience
A person with one or two previous employers
A person making a major career change
A senior-level manager with many career accomplishments
The first step in the job-search process is writing your résumé.
True
False
Which of the following statements is most accurate regarding the opening in a cover letter for an unsolicited job?
If you are unsure whether a position exists, use a more persuasive opening.
Avoid mentioning the company by name so that you can send your cover letter to numerous companies.
Make cover letters for unsolicited jobs longer than those for solicited jobs because you will have to provide more information about yourself.
Be vague about the type of position you're seeking so that you might be considered for a variety of jobs.
Where do most recruiters find their best talent?
Internal hires
Direct applications
Internet job boards
Social media
Use expressions such as I hope in the closing of your cover letter to sound polite.
True
False
Successfully managed a marketing department that achieved its sales goals all four quarters of the past fiscal year uses an action verb.
True
False
Which of the following statements about searching for a job online is least accurate?
Searching for a job online has completely replaced traditional methods.
Many online job listings are outdated and fail to produce leads.
Applicants must be careful with the information they post on big job boards to avoid identity theft.
Corporate recruiters say that the big job boards bring a flood of candidates, many of whom are not suited for the listed jobs.
Inflating your job titles and responsibilities on your résumé is ___.
necessary to be competitive in today's job market
impressive to employers
unethical and should be avoided
acceptable as long as you were employed during the dates you specify
A chronological résumé style would be best for which of the following candidates?
Emma, who has worked for years in the retail industry and who is now pursuing a career in health care
Griffin, who has held five different positions with four different companies over the past three years
Roxanne, who has advanced from an entry-level position to department manager for her current employer
Huseyin, who is afraid he will appear overqualified for the target position
A summary of qualifications on your résumé, though optional, is a good alternative to ___.
work experience
a career objective
a cover letter
extracurricular and community activities
Serenity, after many years of staying home and raising her children, wants to return to the workplace. Because she does have some significant experience in the accounting field from many years ago, she should prepare a(n) ___ résumé.
chronological
scannable
online
functional
Personal ___ involves deciding what makes you unique and desirable in the job market and preparing a tagline and employer-focused elevator speech.
job searching
analysis
branding
interviewing
Which of the following statements uses an action verb to highlight an aptitude?
a ) Innovative and interactive website development
b ) Ability to develop innovative and interactive websites
c ) Competent in development of innovative and interactive websites
d ) Developed innovative and interactive websites
Select the statement that best describes the main heading portion of a résumé.
a. If you have a website where an e-portfolio or samples of your work can be viewed, include the address in the main heading your résumé.
b. The first line of your résumé should always be the word Résumé.
c. Including a cell phone number will make your résumé look unprofessional; therefore, omit it.
d. Include your work e-mail address so that you can be contacted more easily.
A cover message should ___.
A) begin by addressing the reader by name when possible
B) begin formally with "To Whom It May Concern"
C) be addressed to a job title such as "Hiring Manager" or to a department such as "Human Resources Department"
D) omit the salutation altogether
More jobs today are found through referrals and person-to-person contacts than through any other method. That's because ___.
A. people hired through referrals tend to demand lower salaries
B. using online sources to search for job candidates takes too much time for employers
C. employers want to hire known quantities
Which statement in a cover message is most skillful in referring the reader to the résumé?
Enclosed herein please find my résumé .
As you will notice from my enclosed résumé , I have over five years of customer service experience.
Please see my enclosed résumé .
My résumé is enclosed.
The best opening for a solicited cover message is ___.
a. Please consider this letter an application for the payroll manager position.
b. I happened to run across your online ad for a payroll manager position and would like to apply.
c. Brad Schulte of your accounting department suggested that I apply for the payroll manager position that is currently vacant.
d. I am interested in applying for the payroll manager position.
Which of the following are most effective for conducting an online job search?
Social networking sites such as LinkedIn and Facebook
Specific company websites
Job boards such as Monster.com and CareerBuilder.com
General search sites such as Google.com and Yahoo.com
Select the statement that most accurately describes employment references.
a ) Do not include personal or character references.
b ) Companies generally check references before a job interview to learn about a candidate in advance.
c ) Include a list of references directly on the r é sum é .
d ) Be sure to add the statement References furnished upon request at the bottom of your r é sum é .
Dale has decided to prepare a video résumé. What is the best advice you can give him?
A) Keep his video to three minutes or less.
B) Dress more casually than he would for an in-person interview to seem more relaxed and natural.
C) Discuss only personal interests and hobbies in a video résumé.
D) Submit a video résumé to show his technical savvy, regardless of the industry he is targeting.
What is the biggest mistake job seekers make when writing cover messages?
Making them too long
Printing them on low-quality paper
Making them sound too generic
Not referring to an enclosed résumé
A career e-portfolio is ___.
A. An electronic copy of your résumé recorded on a CD, DVD, or flash drive.
B. The addition of work samples and personal information as an attachment to your email résumé.
C. The name given to résumés posted on job-search websites such as Monster.com.
D. A collection of digital files that can be navigated with the help of menus and hyperlinks, much like a personal website.
In today's digital age, what are the primary routes to being hired?
Job boards and search engines
Personal networking and referrals
Social networks
Mobile devices
Samantha is beginning her final year of college and is beginning her job search. What should she do first?
a. Update her résumé to send to prospective employers.
b. Locate a specific job opening at a desirable company.
c. Research salary, benefits, and job stability in a chosen field.
d. Analyze her interests and goals and evaluate her qualifications.
Which of the following job duty statements will be most effective on a résumé to highlight accounting experience?
a. Responsible for daily account reconciliation
b. Reconciled general ledger accounts daily
c. Responsible for reconciling general ledger accounts daily
d. Reconciled general ledger accounts daily with 100 percent accuracy
Most recruiters favor a ___ résumé because it quickly reveals a candidate's education and experience.
A. online resume
B. chronological resume
C. scannable resume
D. functional resume
The body of a cover message should ___.
A. Promote the candidate's qualifications and strengths
B. Motivate action
C. Ask for an interview
D. Tell the reader how you learned of the position
The final part of the four-step job search process is ___.
a. knowing the hiring process
b. creating a customized cover message/résumé
c. building your personal brand
d. analyzing yourself
Job seekers should ask themselves questions such as What am I passionate about and how can I turn that passion into a career? and Do I enjoy working with people, data, or things? to
○ assess their qualifications.
○ help them decide how much they are worth in the job market.
○ research the hidden job market.
○ help them identify their interests and goals so that they can choose an ultimately satisfying career.
Narantuya has decided to add a bulleted list of her most impressive qualifications to her résumé. What is this list called?
A. Main heading
B. Personal data
C. Summary of qualifications
D. Career objective
When preparing your customized résumé,
A. Always include a specific career objective.
B. Begin with your name, address, telephone number, and e-mail address.
C. Place the most important information last where it can leave a lasting impression.
D. Follow all these choices.
Bryson is twenty years old and has just earned his associate's degree and is looking for his first job. Given his age, how many different employers will he likely have over the course of his career?
1
10
4
20
Select the statement that best describes the summary of qualifications portion of a résumé.
A. Include a summary of qualifications to make your résumé easier to read.
B. Format the summary of qualifications section as one or two concise paragraphs.
C. Recruiters and hiring managers dislike the summary of qualifications section because it adds to reading time.
D. Place the summary of qualifications at the bottom of your résumé to give it a strong ending.
Gregory will be graduating soon and wants to learn more about a career path he is considering. Which of the following should he do?
Take a summer job, internship, or part-time position in his field.
Interview someone in his chosen field.
Join a professional or student organization in his field.
Gregory should do all of these.
What is the most accurate statement about infographic résumés?
A. Infographic résumés are appropriate for all jobs and career fields.
B. Professional-looking infographic résumés are difficult to create and should only be attempted by talented individuals in the graphic design field.
C. An infographic résumé uses colorful charts, graphics, and timelines to illustrate a candidate's work history and experience.
D. All of these statements are accurate.
A cover message is most appealing if it
A. Is addressed to a job title such as "Hiring Manager" or to a department such as "Human Resources Department."
B. Is general and is addressed to "Ladies and Gentlemen" or "To Whom It May Concern."
C. Omits the salutation altogether.
D. Begins by addressing the reader by name.
Which of the following is an example of a niche employment website?
Which of the following statements about today's job market is accurate?
A. Career paths today tend to be linear, which means that new-hires will start in a job and steadily rise through the ranks.
B. Employers are most interested in how a candidate will add value to the hiring organization.
C. All of these statements are accurate.
D. Today the emphasis is on what the applicant wants.
Personal branding involves
a. All of these
b. Coming up with a tagline that describes what you do and who you are.
c. Deciding what makes you special and desirable in the job market.
d. Preparing a professional-looking business card and an elevator speech.
Evani will be using online job boards during her job search and wants to make sure her search is safe and effective. What should she do?
A. Evani should do all of these.
B. Respond to "blind" job postings because they tend to be safer.
C. Remove all posted résumés at the end of her job search.
D. Look for sites that charge a fee to post a résumé because these sites are generally more reputable.
More jobs today are found through referrals and person-to-person contacts than through any other method. That's because
A. People trust what they know and want to hire known quantities.
B. Of all of these reasons.
C. Using online sources to search for job candidates is completely worthless.
D. People hired through referrals tend to demand lower salaries.
Even in this digital age, personal ___ and referrals continue to be the primary route to hiring.
a.
a well-crafted résumé
b.
detailed cover messages
c.
personal networking
d.
strong interview follow-up messages
The day of his important job interview has finally arrived, and Shingo wants to make sure that everything goes smoothly as he travels to his interview. What would you tell Shingo to do?
A. If something unexpected happens that will cause him to be late, don't waste more time by calling the employer; just get to the interview as quickly as possible.
B. Use a lot of cologne to cover up any possible offensive odors.
C. Give himself plenty of time to groom and dress.
