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Worksheetsquiz pm random
Total questions: 100
Worksheet time: 50mins
Time should be considered a(n) ________ resource.
abundant
diminishing
limited
renewable
One method to become more efficient in managing your time is to ________.
classify each activity or task as A, B, or C
schedule more in one day than you can reasonably expect to finish
enlist the aid of a management coach to keep you on task
shorten deadlines so you will be pressed to complete tasks early
Technology makes it easier to stay connected but ________.
there is always the risk of security breaches and the theft of information necessary for good time management practices
it raises expectations on the part of those to whom we are connected
technology fails, batteries lose power, and their effectiveness wanes
it also presents constant distractions, making it difficult to stay on task
In today's workplace, ________.
A) women are more likely than men to be promoted into management
B) many employees perform work that in the past was considered managerial activities
C) women tend to be more effective supervisors than men
D) most organizations have eliminated the title of manager
Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.
performing clerical duties
personal achievement
helping others accomplish their work goals
supervising groups rather than individual employees
An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.
an assembly line worker
a laborer
a manager
a salesperson
As part of the orientation for her internship, Rebecca was informed that _______ are the people who direct the activities of others in an organization.
directors
managers
subordinates
line workers
The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a _______.
traditional committee structure
traditional pyramid structure
modern matrix structure
flexible structure
First-line managers are typically those who _______.
perform the same work as the people they manage but earn more money
are typically involved with producing the organization's products or providing its service
are at the top of the organizational chart
are the first persons new hires meet
Supervisor is another name for ________.
team leader
middle manager
first-line manager
top manager
A ________ is an example of a first-line manager.
division manager
store manager
regional manager
shift manager
Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________.
top manager
nonmanagerial employee
middle manager
first-line manager
Managers with titles such as regional manager, project leader, or division manager are _________.
first-line managers
top managers
production managers
middle managers
Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are _________
top managers
middle managers
supervisors
first-line managers
_________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.
Middle managers
Top managers
Production managers
Research managers
Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________.
first line manager
middle manager
top manager
nonmanager
________ have titles such as executive vice president, chief operating officer, and chief executive officer.
Supervisors
Middle managers
First-line managers
Top managers
Kenneth is a vice president of operations. His position would be regarded as a ________.
top manager
supervisor
middle manager
first-line manager
Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________.
strategic partnership
coalition
organization
affinity group
Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________.
planning
organizing
leading
controlling
Today's managers are just as likely to be women as they are men.
True
False
A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished.
True
False
A manager's job is all about personal achievement.
True
False
In traditionally structured organizations, managers can be classified as first-line managers, middle managers, or top managers.
True
False
Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.
True
False
One of the most difficult aspects of the increasing use of technology in the workplace has been to make employees comfortable around robots.
True
False
27) The definition of a manager has changed over time. Which of the following best explains this change?
Managers are now seen as facilitators and leaders rather than just controllers of work.
Managers have always been solely responsible for enforcing rules.
Managers are now only responsible for administrative tasks.
Managers are no longer required to interact with employees.
Describe and provide examples of first-line, middle, and top managers.
First-line managers supervise employees directly; middle managers oversee departments; top managers set organizational goals.
First-line managers set company strategy; middle managers supervise employees; top managers handle daily tasks.
First-line managers oversee departments; middle managers set organizational goals; top managers supervise employees.
First-line managers handle finances; middle managers manage marketing; top managers supervise production.
A great manager can inspire employees professionally and personally.
True
False
Managers play an important role in dealing with various challenges being faced by organizations today.
True
False
Managers remain important in changing organizational structures because they:
Provide direction, facilitate coordination, and manage resources.
Eliminate the need for teamwork, reduce communication, and increase hierarchy.
Focus solely on individual tasks, ignore organizational goals, and avoid decision-making.
Discourage innovation, limit employee growth, and prevent collaboration.
Donald's ability to complete activities efficiently and effectively with and through other people is known as ________.
management
leadership
entrepreneurship
delegation
________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.
Leading
Managing
Planning
Organizing
Which one of the following is an example of an efficient manufacturing technique?
reducing the amount of scrap created in the process of making a product
increasing the amount of time to manufacture products
increasing product reject rates
meeting customers' rigorous demand
Wasting resources is considered to be an example of ________.
inefficacy
ineffableness
inefficiency
ineffectiveness
An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________.
increased its equity
increased its efficiency
increased its effectiveness
increased its effort
Ellen's ability to produce the same amount of product with fewer personnel is a reflection of her ________.
effectiveness
organizing skills
leadership
efficiency
Effectiveness is associated with ________.
reducing inventory
decreasing production time
doing the right things
doing things right
Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.
effectiveness; efficiency
efficiency; effectiveness
effort; efficiency
efficiency; experience
The fact that Eileen achieves her departmental goals is an indication of her ________ as a manager.
leadership
effectiveness
efficiency
attention to detail
If your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be ________.
efficient but ineffective
efficient and effective
effective but inefficient
neither effective nor efficient
If Fiona accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is ________.
efficient, but ineffective
a leader, but not a top manager
project oriented, but not effective
effective, but inefficient
More than a hundred years ago, Henri Fayol proposed that managers performed five functions. They were ________.
planning, organizing, directing, evaluating, and controlling
organizing, directing, coordinating, evaluating, and controlling
planning, organizing, directing, coordinating, and controlling
planning, organizing, commanding, coordinating, and controlling
Today, the basic management functions include ________.
planning, organizing, commanding, and coordinating
planning, organizing, coordinating, and controlling
planning, organizing, directing, and controlling
planning, organizing, leading, and controlling
Establishing strategies for achieving organizational goals is a part of the ________ function.
leading
coordinating
planning
organizing
When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions?
controlling
leading
planning
organizing
Organizing includes ________.
setting organizational goals
hiring organizational members
motivating organizational members
determining who does what tasks
The human resources manager is meeting with the production manager to write job descriptions and to decide how to group jobs for a new production line. These two are engaged in ________.
planning
organizing
leading
controlling
Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________.
planning
organizing
leading
controlling
Motivating subordinates is primarily associated with the management function of ________.
planning
organizing
leading
directing
The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.
interpersonal
informational
technical
decisional
When Fred tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions?
controlling
leading
negotiating
delegating
When Brandi is sharing with her team members the information she received at this morning's production meeting, she is performing the Mintzberg role of ________.
liaison
monitor
entrepreneur
disseminator
The process of monitoring, comparing, and correcting is called ________.
controlling
planning
leading
evaluating
When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions?
controlling
leading
evaluating
monitoring
________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles.
A) Henri Fayol
B) Abraham Maslow
C) Henry Mintzberg
D) Peter Drucker
According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature.
informational
interpersonal
technical
decisional
When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles.
interpersonal
informational
decisional
organizing
The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers.
leader
figurehead
negotiator
disseminator
Mark is vice president of finance. At his level of management, he is more likely to use the role of ________ than ________.
leader; disseminator
spokesperson; negotiator
figurehead; liaison
disseminator; leader
Connie has an idea for a new product she would like to produce and market. Mintzberg would consider the activities necessary to form and launch her company to be part of the ________ role.
planning
resource allocator
negotiator
entrepreneur
Technical skills include ________.
experience gained by experiments that are used in performing managerial tasks
job specific knowledge needed to proficiently perform work tasks
the ability to work well with individuals and groups
skills managers use to think and to conceptualize about abstract and complex situations
One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills.
negotiator
technical
interpersonal
conceptual
________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product or service the organization's customers.
Human
Technical
Conceptual
Empirical
When Paul manages the employees who produce the product, he is utilizing his ________.
conceptual skills
disseminator skills
technical skills
interpersonal skills
Understanding machine operating instructions would be considered a(n) ________ skill for a production manager.
interpersonal
technical
conceptual
empirical
________ skills involve the ability to work well with other people, both individually and in a group.
Technical
Assessment
Planning
Interpersonal
When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?
conceptual skills
interpersonal skills
negotiator skills
disturbance handler skills
When Sam Walton visited his Walmart stores, he would often lead the employees in cheers and give inspiring speeches. Sam knew the importance of ________ skills.
decisional
technical
interpersonal
conceptual
Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill?
conceptual
communication
effectiveness
monitor
Which one of the following is true concerning the three managerial skills?
Technical skills tend to be most important for middle-level managers.
Conceptual skills are most important for lower-level managers.
Interpersonal skills remain equally important to all levels of management.
Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.
Because Sterling is a shift manager, ________.
his technical skills are of the utmost priority
his conceptual skills are of the utmost priority
his interpersonal skills are not important
he need not have any empirical skills
Terry has recently been promoted from shift manager to department manager. As a result, ________.
his empirical skills are going to be most important
the importance of his technical skills is reduced
his conceptual skills are going to take the priority
the importance of his interpersonal skills is reduced
The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills.
technical
interpersonal
conceptual
controlling
Ethan is the president of his organization. Therefore, ________.
he should be very sound in his technical skills
he can manage with limited financial skills
conceptual skills are the most important skills that Ethan requires
his interpersonal skills are not important
Managers with good ________ skills know how to communicate, motivate and lead to get the best out of their people.
interpersonal
conceptual
technical
empirical
Conceptual skills involve ________.
managing employees who use tools to produce the organization's products
communicating with customers
thinking about abstract and complex situations
inspiring enthusiasm and trust among employees
Effectiveness refers to getting the most output from the least amount of input.
True
False
Efficiency is described as "doing things right."
True
False
Determining who reports to whom is part of the planning function of management.
True
False
Directing and motivating are part of the organizing function of management.
True
False
The four contemporary functions of management are planning, organizing, commanding, and controlling.
True
False
As part of Dave's controlling function of management, he must monitor and evaluate performance.
True
False
Conceptual skills are less important to top managers.
True
False
According to Mintzberg, the leader role is more important for higher-level managers because they have responsibility for more of the organization.
True
False
Figurehead, leader, and liaison are all informational managerial roles according to Mintzberg.
True
False
Disturbance handler is one of Mintzberg's interpersonal roles.
True
False
According to Robert L. Katz, managers need to have technical, interpersonal, and conceptual skills.
True
False
Technical skills become less important as a manager moves into higher levels of management.
True
False
Efficiency and effectiveness are different in that:
Efficiency is about doing things right, while effectiveness is about doing the right things.
Efficiency and effectiveness mean the same thing.
Effectiveness is about speed, while efficiency is about quality.
Efficiency is only important in manufacturing, while effectiveness is only important in management.
Which of the following lists the four basic functions of management?
Planning, Organizing, Leading, Controlling
Planning, Directing, Supervising, Evaluating
Organizing, Directing, Monitoring, Reporting
Leading, Controlling, Supervising, Auditing
List the ten managerial roles developed by Mintzberg.
Interpersonal, Informational, Decisional, Leader, Liaison, Monitor, Disseminator, Spokesperson, Entrepreneur, Disturbance Handler
Planning, Organizing, Leading, Controlling, Coordinating, Supervising, Motivating, Communicating, Delegating, Evaluating
Strategic, Operational, Tactical, Analytical, Directive, Supportive, Collaborative, Innovative, Resourceful, Visionary
Manager, Supervisor, Director, Coordinator, Planner, Organizer, Controller, Motivator, Communicator, Evaluator
The three interpersonal roles described by Mintzberg include: (Fill in the blanks) 1. ________ 2. ________ 3. ________
figurehead, leader, liaison
spokesperson, negotiator, monitor
resource allocator, entrepreneur, disturbance handler
disseminator, monitor, leader
The three informational roles described by Mintzberg include: (Fill in the blanks) 1. ________ 2. ________ 3. ________
monitor, disseminator, spokesperson
leader, liaison, entrepreneur
negotiator, resource allocator, disturbance handler
figurehead, entrepreneur, spokesperson
The four decisional roles described by Mintzberg include: (Fill in the blanks) 1. ________ 2. ________ 3. ________ 4. ________
entrepreneur, disturbance handler, resource allocator, negotiator
leader, monitor, spokesperson, entrepreneur
resource allocator, monitor, liaison, negotiator
disturbance handler, disseminator, entrepreneur, figurehead
The three main types of managerial skills identified by Robert Katz are:
Technical, Human, and Conceptual skills
Technical, Analytical, and Leadership skills
Human, Financial, and Organizational skills
Conceptual, Communication, and Delegation skills
______ resulted in the shifting of organizational boundaries.
Digitization has
Increased emphasis on organizational ethics has
Increased competitiveness has
Changing security threats have
Increased accountability of employees is typically caused by ________.
increased digitization
increased emphasis on organizational ethics
security threats to the organization
discrimination concerns
What is the connection between managers and customers?
Today, managers are expected to interact regularly with customers.
Managers in service industries are expected to deliver customer service, but managers in manufacturing are not.
Managers must create a customer-responsive organization in order to survive successfully in today's environment.
There is no connection between managers and customers.
Social media is a communications tool which should be ________.
used to publish one-way messages from managers to employees
banned from the workplace
limited only to top managers
used to foster cooperation and collaboration
