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Total questions: 100

Worksheet time: 50mins

Name
Class
Date
1.

Time should be considered a(n) ________ resource.

a)

abundant

b)

diminishing

c)

limited

d)

renewable

2.

One method to become more efficient in managing your time is to ________.

a)

classify each activity or task as A, B, or C

b)

schedule more in one day than you can reasonably expect to finish

c)

enlist the aid of a management coach to keep you on task

d)

shorten deadlines so you will be pressed to complete tasks early

3.

Technology makes it easier to stay connected but ________.

a)

there is always the risk of security breaches and the theft of information necessary for good time management practices

b)

it raises expectations on the part of those to whom we are connected

c)

technology fails, batteries lose power, and their effectiveness wanes

d)

it also presents constant distractions, making it difficult to stay on task

4.

In today's workplace, ________.

a)

A) women are more likely than men to be promoted into management

b)

B) many employees perform work that in the past was considered managerial activities

c)

C) women tend to be more effective supervisors than men

d)

D) most organizations have eliminated the title of manager

5.

Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.

a)

performing clerical duties

b)

personal achievement

c)

helping others accomplish their work goals

d)

supervising groups rather than individual employees

6.

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

a)

an assembly line worker

b)

a laborer

c)

a manager

d)

a salesperson

7.

As part of the orientation for her internship, Rebecca was informed that _______ are the people who direct the activities of others in an organization.

a)

directors

b)

managers

c)

subordinates

d)

line workers

8.

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a _______.

a)

traditional committee structure

b)

traditional pyramid structure

c)

modern matrix structure

d)

flexible structure

9.

First-line managers are typically those who _______.

a)

perform the same work as the people they manage but earn more money

b)

are typically involved with producing the organization's products or providing its service

c)

are at the top of the organizational chart

d)

are the first persons new hires meet

10.

Supervisor is another name for ________.

a)

team leader

b)

middle manager

c)

first-line manager

d)

top manager

11.

A ________ is an example of a first-line manager.

a)

division manager

b)

store manager

c)

regional manager

d)

shift manager

12.

Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________.

a)

top manager

b)

nonmanagerial employee

c)

middle manager

d)

first-line manager

13.

Managers with titles such as regional manager, project leader, or division manager are _________.

a)

first-line managers

b)

top managers

c)

production managers

d)

middle managers

14.

Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are _________

a)

top managers

b)

middle managers

c)

supervisors

d)

first-line managers

15.

_________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

a)

Middle managers

b)

Top managers

c)

Production managers

d)

Research managers

16.

Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________.

a)

first line manager

b)

middle manager

c)

top manager

d)

nonmanager

17.

________ have titles such as executive vice president, chief operating officer, and chief executive officer.

a)

Supervisors

b)

Middle managers

c)

First-line managers

d)

Top managers

18.

Kenneth is a vice president of operations. His position would be regarded as a ________.

a)

top manager

b)

supervisor

c)

middle manager

d)

first-line manager

19.

Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________.

a)

strategic partnership

b)

coalition

c)

organization

d)

affinity group

20.

Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________.

a)

planning

b)

organizing

c)

leading

d)

controlling

21.

Today's managers are just as likely to be women as they are men.

a)

True

b)

False

22.

A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished.

a)

True

b)

False

23.

A manager's job is all about personal achievement.

a)

True

b)

False

24.

In traditionally structured organizations, managers can be classified as first-line managers, middle managers, or top managers.

a)

True

b)

False

25.

Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

a)

True

b)

False

26.

One of the most difficult aspects of the increasing use of technology in the workplace has been to make employees comfortable around robots.

a)

True

b)

False

27.

27) The definition of a manager has changed over time. Which of the following best explains this change?

a)

Managers are now seen as facilitators and leaders rather than just controllers of work.

b)

Managers have always been solely responsible for enforcing rules.

c)

Managers are now only responsible for administrative tasks.

d)

Managers are no longer required to interact with employees.

28.

Describe and provide examples of first-line, middle, and top managers.

a)

First-line managers supervise employees directly; middle managers oversee departments; top managers set organizational goals.

b)

First-line managers set company strategy; middle managers supervise employees; top managers handle daily tasks.

c)

First-line managers oversee departments; middle managers set organizational goals; top managers supervise employees.

d)

First-line managers handle finances; middle managers manage marketing; top managers supervise production.

29.

A great manager can inspire employees professionally and personally.

a)

True

b)

False

30.

Managers play an important role in dealing with various challenges being faced by organizations today.

a)

True

b)

False

31.

Managers remain important in changing organizational structures because they:

a)

Provide direction, facilitate coordination, and manage resources.

b)

Eliminate the need for teamwork, reduce communication, and increase hierarchy.

c)

Focus solely on individual tasks, ignore organizational goals, and avoid decision-making.

d)

Discourage innovation, limit employee growth, and prevent collaboration.

32.

Donald's ability to complete activities efficiently and effectively with and through other people is known as ________.

a)

management

b)

leadership

c)

entrepreneurship

d)

delegation

33.

________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.

a)

Leading

b)

Managing

c)

Planning

d)

Organizing

34.

Which one of the following is an example of an efficient manufacturing technique?

a)

reducing the amount of scrap created in the process of making a product

b)

increasing the amount of time to manufacture products

c)

increasing product reject rates

d)

meeting customers' rigorous demand

35.

Wasting resources is considered to be an example of ________.

a)

inefficacy

b)

ineffableness

c)

inefficiency

d)

ineffectiveness

36.

An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________.

a)

increased its equity

b)

increased its efficiency

c)

increased its effectiveness

d)

increased its effort

37.

Ellen's ability to produce the same amount of product with fewer personnel is a reflection of her ________.

a)

effectiveness

b)

organizing skills

c)

leadership

d)

efficiency

38.

Effectiveness is associated with ________.

a)

reducing inventory

b)

decreasing production time

c)

doing the right things

d)

doing things right

39.

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.

a)

effectiveness; efficiency

b)

efficiency; effectiveness

c)

effort; efficiency

d)

efficiency; experience

40.

The fact that Eileen achieves her departmental goals is an indication of her ________ as a manager.

a)

leadership

b)

effectiveness

c)

efficiency

d)

attention to detail

41.

If your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be ________.

a)

efficient but ineffective

b)

efficient and effective

c)

effective but inefficient

d)

neither effective nor efficient

42.

If Fiona accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is ________.

a)

efficient, but ineffective

b)

a leader, but not a top manager

c)

project oriented, but not effective

d)

effective, but inefficient

43.

More than a hundred years ago, Henri Fayol proposed that managers performed five functions. They were ________.

a)

planning, organizing, directing, evaluating, and controlling

b)

organizing, directing, coordinating, evaluating, and controlling

c)

planning, organizing, directing, coordinating, and controlling

d)

planning, organizing, commanding, coordinating, and controlling

44.

Today, the basic management functions include ________.

a)

planning, organizing, commanding, and coordinating

b)

planning, organizing, coordinating, and controlling

c)

planning, organizing, directing, and controlling

d)

planning, organizing, leading, and controlling

45.

Establishing strategies for achieving organizational goals is a part of the ________ function.

a)

leading

b)

coordinating

c)

planning

d)

organizing

46.

When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions?

a)

controlling

b)

leading

c)

planning

d)

organizing

47.

Organizing includes ________.

a)

setting organizational goals

b)

hiring organizational members

c)

motivating organizational members

d)

determining who does what tasks

48.

The human resources manager is meeting with the production manager to write job descriptions and to decide how to group jobs for a new production line. These two are engaged in ________.

a)

planning

b)

organizing

c)

leading

d)

controlling

49.

Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________.

a)

planning

b)

organizing

c)

leading

d)

controlling

50.

Motivating subordinates is primarily associated with the management function of ________.

a)

planning

b)

organizing

c)

leading

d)

directing

51.

The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.

a)

interpersonal

b)

informational

c)

technical

d)

decisional

52.

When Fred tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions?

a)

controlling

b)

leading

c)

negotiating

d)

delegating

53.

When Brandi is sharing with her team members the information she received at this morning's production meeting, she is performing the Mintzberg role of ________.

a)

liaison

b)

monitor

c)

entrepreneur

d)

disseminator

54.

The process of monitoring, comparing, and correcting is called ________.

a)

controlling

b)

planning

c)

leading

d)

evaluating

55.

When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions?

a)

controlling

b)

leading

c)

evaluating

d)

monitoring

56.

________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles.

a)

A) Henri Fayol

b)

B) Abraham Maslow

c)

C) Henry Mintzberg

d)

D) Peter Drucker

57.

According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature.

a)

informational

b)

interpersonal

c)

technical

d)

decisional

58.

When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles.

a)

interpersonal

b)

informational

c)

decisional

d)

organizing

59.

The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers.

a)

leader

b)

figurehead

c)

negotiator

d)

disseminator

60.

Mark is vice president of finance. At his level of management, he is more likely to use the role of ________ than ________.

a)

leader; disseminator

b)

spokesperson; negotiator

c)

figurehead; liaison

d)

disseminator; leader

61.

Connie has an idea for a new product she would like to produce and market. Mintzberg would consider the activities necessary to form and launch her company to be part of the ________ role.

a)

planning

b)

resource allocator

c)

negotiator

d)

entrepreneur

62.

Technical skills include ________.

a)

experience gained by experiments that are used in performing managerial tasks

b)

job specific knowledge needed to proficiently perform work tasks

c)

the ability to work well with individuals and groups

d)

skills managers use to think and to conceptualize about abstract and complex situations

63.

One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills.

a)

negotiator

b)

technical

c)

interpersonal

d)

conceptual

64.

________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product or service the organization's customers.

a)

Human

b)

Technical

c)

Conceptual

d)

Empirical

65.

When Paul manages the employees who produce the product, he is utilizing his ________.

a)

conceptual skills

b)

disseminator skills

c)

technical skills

d)

interpersonal skills

66.

Understanding machine operating instructions would be considered a(n) ________ skill for a production manager.

a)

interpersonal

b)

technical

c)

conceptual

d)

empirical

67.

________ skills involve the ability to work well with other people, both individually and in a group.

a)

Technical

b)

Assessment

c)

Planning

d)

Interpersonal

68.

When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?

a)

conceptual skills

b)

interpersonal skills

c)

negotiator skills

d)

disturbance handler skills

69.

When Sam Walton visited his Walmart stores, he would often lead the employees in cheers and give inspiring speeches. Sam knew the importance of ________ skills.

a)

decisional

b)

technical

c)

interpersonal

d)

conceptual

70.

Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill?

a)

conceptual

b)

communication

c)

effectiveness

d)

monitor

71.

Which one of the following is true concerning the three managerial skills?

a)

Technical skills tend to be most important for middle-level managers.

b)

Conceptual skills are most important for lower-level managers.

c)

Interpersonal skills remain equally important to all levels of management.

d)

Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.

72.

Because Sterling is a shift manager, ________.

a)

his technical skills are of the utmost priority

b)

his conceptual skills are of the utmost priority

c)

his interpersonal skills are not important

d)

he need not have any empirical skills

73.

Terry has recently been promoted from shift manager to department manager. As a result, ________.

a)

his empirical skills are going to be most important

b)

the importance of his technical skills is reduced

c)

his conceptual skills are going to take the priority

d)

the importance of his interpersonal skills is reduced

74.

The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills.

a)

technical

b)

interpersonal

c)

conceptual

d)

controlling

75.

Ethan is the president of his organization. Therefore, ________.

a)

he should be very sound in his technical skills

b)

he can manage with limited financial skills

c)

conceptual skills are the most important skills that Ethan requires

d)

his interpersonal skills are not important

76.

Managers with good ________ skills know how to communicate, motivate and lead to get the best out of their people.

a)

interpersonal

b)

conceptual

c)

technical

d)

empirical

77.

Conceptual skills involve ________.

a)

managing employees who use tools to produce the organization's products

b)

communicating with customers

c)

thinking about abstract and complex situations

d)

inspiring enthusiasm and trust among employees

78.

Effectiveness refers to getting the most output from the least amount of input.

a)

True

b)

False

79.

Efficiency is described as "doing things right."

a)

True

b)

False

80.

Determining who reports to whom is part of the planning function of management.

a)

True

b)

False

81.

Directing and motivating are part of the organizing function of management.

a)

True

b)

False

82.

The four contemporary functions of management are planning, organizing, commanding, and controlling.

a)

True

b)

False

83.

As part of Dave's controlling function of management, he must monitor and evaluate performance.

a)

True

b)

False

84.

Conceptual skills are less important to top managers.

a)

True

b)

False

85.

According to Mintzberg, the leader role is more important for higher-level managers because they have responsibility for more of the organization.

a)

True

b)

False

86.

Figurehead, leader, and liaison are all informational managerial roles according to Mintzberg.

a)

True

b)

False

87.

Disturbance handler is one of Mintzberg's interpersonal roles.

a)

True

b)

False

88.

According to Robert L. Katz, managers need to have technical, interpersonal, and conceptual skills.

a)

True

b)

False

89.

Technical skills become less important as a manager moves into higher levels of management.

a)

True

b)

False

90.

Efficiency and effectiveness are different in that:

a)

Efficiency is about doing things right, while effectiveness is about doing the right things.

b)

Efficiency and effectiveness mean the same thing.

c)

Effectiveness is about speed, while efficiency is about quality.

d)

Efficiency is only important in manufacturing, while effectiveness is only important in management.

91.

Which of the following lists the four basic functions of management?

a)

Planning, Organizing, Leading, Controlling

b)

Planning, Directing, Supervising, Evaluating

c)

Organizing, Directing, Monitoring, Reporting

d)

Leading, Controlling, Supervising, Auditing

92.

List the ten managerial roles developed by Mintzberg.

a)

Interpersonal, Informational, Decisional, Leader, Liaison, Monitor, Disseminator, Spokesperson, Entrepreneur, Disturbance Handler

b)

Planning, Organizing, Leading, Controlling, Coordinating, Supervising, Motivating, Communicating, Delegating, Evaluating

c)

Strategic, Operational, Tactical, Analytical, Directive, Supportive, Collaborative, Innovative, Resourceful, Visionary

d)

Manager, Supervisor, Director, Coordinator, Planner, Organizer, Controller, Motivator, Communicator, Evaluator

93.

The three interpersonal roles described by Mintzberg include: (Fill in the blanks) 1. ________ 2. ________ 3. ________

a)

figurehead, leader, liaison

b)

spokesperson, negotiator, monitor

c)

resource allocator, entrepreneur, disturbance handler

d)

disseminator, monitor, leader

94.

The three informational roles described by Mintzberg include: (Fill in the blanks) 1. ________ 2. ________ 3. ________

a)

monitor, disseminator, spokesperson

b)

leader, liaison, entrepreneur

c)

negotiator, resource allocator, disturbance handler

d)

figurehead, entrepreneur, spokesperson

95.

The four decisional roles described by Mintzberg include: (Fill in the blanks) 1. ________ 2. ________ 3. ________ 4. ________

a)

entrepreneur, disturbance handler, resource allocator, negotiator

b)

leader, monitor, spokesperson, entrepreneur

c)

resource allocator, monitor, liaison, negotiator

d)

disturbance handler, disseminator, entrepreneur, figurehead

96.

The three main types of managerial skills identified by Robert Katz are:

a)

Technical, Human, and Conceptual skills

b)

Technical, Analytical, and Leadership skills

c)

Human, Financial, and Organizational skills

d)

Conceptual, Communication, and Delegation skills

97.

______ resulted in the shifting of organizational boundaries.

a)

Digitization has

b)

Increased emphasis on organizational ethics has

c)

Increased competitiveness has

d)

Changing security threats have

98.

Increased accountability of employees is typically caused by ________.

a)

increased digitization

b)

increased emphasis on organizational ethics

c)

security threats to the organization

d)

discrimination concerns

99.

What is the connection between managers and customers?

a)

Today, managers are expected to interact regularly with customers.

b)

Managers in service industries are expected to deliver customer service, but managers in manufacturing are not.

c)

Managers must create a customer-responsive organization in order to survive successfully in today's environment.

d)

There is no connection between managers and customers.

100.

Social media is a communications tool which should be ________.

a)

used to publish one-way messages from managers to employees

b)

banned from the workplace

c)

limited only to top managers

d)

used to foster cooperation and collaboration