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WorksheetsChapter 7: Management and Leadership – Question Extraction
Total questions: 94
Worksheet time: 54mins
Analyze Career Opportunities in Management. Use library and Internet resources to learn more about careers in management. Choose one of the job titles listed in the box (Administrator, Assistant Manager, Coordinator, Department Head, Project Manager, Supervisor) and answer: What is the employment outlook for careers in this field?
Strong demand across industries with opportunities to advance
Declining opportunities due to the elimination of managers in most companies
No change expected; most managerial roles are being frozen indefinitely
Highly unpredictable with most positions temporary and seasonal
Analyze Career Opportunities in Management. Use library and Internet resources to learn more about careers in management. Choose one of the job titles listed in the box (Administrator, Assistant Manager, Coordinator, Department Head, Project Manager, Supervisor) and answer: Which action would be most effective for learning more about this career?
Research the chosen job title using library and Internet sources and speak with someone in that role
Avoid researching and decide based only on salary rumors
Wait until after college to consider it and take no steps now
Focus only on unrelated hobbies to see if the interest fades
What's it like to work as a Supervisor? Passage: Although Frank enjoys his job as the supervisor of a production line at the Emprex Corporation, today will be challenging. This morning, Frank needs to interview nine people to fill three full-time positions and one part-time position. This afternoon he is meeting with his team to talk about overtime and budgets. Frank needs to let his work group know that they will have to work at least 10 hours of overtime each week for the next two months to meet their quota. Some team members will be happy about the extra money but others will complain about giving up their free time. He also needs to talk to his group about the budget. He doesn’t have full authority over the budget, but his manager has asked him to help find ways to reduce expenses. Finally, Frank has to complete one of his least favorite duties—terminating an employee. A new employee has not been able to meet the job expectations and has to be let go. Frank has a meeting scheduled at 3 P.M. with the employee to break the news. What about you?
Based on the passage about Frank, which duty is identified as one of his least favorite tasks?
Interviewing job candidates
Telling the group about required overtime
Helping find ways to reduce expenses
Terminating an employee
Focus on REAL LIFE passage: Have you considered a career in management? Do you realize that you might already have experience with activities that are similar in some aspects to those of a managers' work? You manage your time and your money. You might be a leader of a team or organization. Maybe you have taken a leadership role in a group activity. As a leader you probably took responsibility, gave directions, and solved problems. While not the same as leading a business, these activities give you a taste of the work of managers. Consider what it would be like to be responsible for a million-dollar budget, directing the work of hundreds of people, or making sure an important project involving several parts of a business is completed on schedule. Do you think you have what it takes to be a manager? Would you find working as a manager exciting as well as challenging? If so, what can you do now to begin to prepare for a management career?
Based on the Focus on REAL LIFE passage, which example is given of how you may already experience management activities?
Managing your time and your money
Hiring employees for a company
Issuing stock to raise capital
Writing a corporate strategic plan
According to the Focus on REAL LIFE passage, what is a practical step you can take now if you think you have what it takes to be a manager?
Take on leadership roles and responsibilities in school or group activities
Avoid leadership so you can focus only on individual tasks
Wait until you are employed to learn any management skills
Concentrate solely on technical skills and ignore people-related tasks
Work as a Team scenario: Your class is responsible for picking up litter on a highway on the edge of your town. Your team has responsibility for managing that project. For each of the five management functions, identify two or three management activities that your team must complete in order for the project to be successful. Question (Planning): Which activity best represents planning for this project?
Setting the cleanup date and location and deciding how much litter you aim to collect
Supervising crews while they work on the highway
Ordering gloves and trash bags for each team
Checking collected data after the event to compare results with goals
Work as a Team scenario: Your class is responsible for picking up litter on a highway on the edge of your town. Your team has responsibility for managing that project. For each of the five management functions, identify two or three management activities that your team must complete in order for the project to be successful. Question (Organizing): Which activity best represents organizing for this project?
Arranging teams, mapping work areas, and allocating supplies
Announcing the total bags collected after the event
Creating a vision statement for the school
Selecting a fundraising theme for next year
Work as a Team scenario: Your class is responsible for picking up litter on a highway on the edge of your town. Your team has responsibility for managing that project. For each of the five management functions, identify two or three management activities that your team must complete in order for the project to be successful. Question (Staffing): Which activity best represents staffing for this project?
Recruiting volunteers and assigning roles such as crew leaders and safety monitors
Recording how many bags were filled versus the goal
Designing a logo for the event poster
Determining which road sections have the most litter using past reports
Work as a Team scenario: Your class is responsible for picking up litter on a highway on the edge of your town. Your team has responsibility for managing that project. For each of the five management functions, identify two or three management activities that your team must complete in order for the project to be successful. Question (Implementing): Which activity best represents implementing for this project?
Leading crews on cleanup day, giving directions, and motivating team members
Drafting a budget for equipment two months before the event
Negotiating a city permit for next year
Publishing a post-event report comparing results to goals
Work as a Team scenario: Your class is responsible for picking up litter on a highway on the edge of your town. Your team has responsibility for managing that project. For each of the five management functions, identify two or three management activities that your team must complete in order for the project to be successful. Question (Controlling): Which activity best represents controlling for this project?
Comparing the number of trash bags collected to the goal and correcting any safety or process issues
Creating a sign-up sheet to gather volunteers
Assigning students to work zones along the highway
Leading a kickoff meeting before the event
Checkpoint prompt: What are the five management functions? Select all that apply.
Planning
Organizing
Staffing
Implementing
Controlling
Management Levels photo caption asks: Think of a business in your neighborhood. What levels of management do you think exist there? According to the text, which set lists the levels of managers most organizations have?
Executives, middle managers, and supervisors
Shareholders, customers, and suppliers
Founders, interns, and contractors
Directors, auditors, and regulators
Checkpoint question: What are the differences among the three levels of management? Choose the option that correctly distinguishes the responsibilities of executives (top management), middle managers, and supervisors.
Executives set long-term direction and approve major decisions; middle managers coordinate specific parts of operations and implement approved plans; supervisors oversee day-to-day work of a small group and evaluate results.
Executives handle only hiring and training; middle managers create companywide strategy; supervisors approve budgets and long-range plans.
Executives focus on daily scheduling; middle managers make all major expenditures; supervisors develop the company’s long-term plan.
Executives mainly supervise small teams; middle managers approve all corporate decisions; supervisors coordinate interdepartmental planning.
Photo caption prompt: As an employee, which management style would you prefer from your supervisor? Choose the management style you would most prefer.
Tactical management
Strategic management
Figure 7-1 question: Why is tactical management appropriate when assigning a new task that must be completed quickly? Use the information from the table Choosing a Management Style, which states that a manager should use tactical management when working under tight time pressures and when assigning a new task for which employees are not experienced.
Because tight deadlines and inexperience call for more direct guidance to ensure quick completion.
Because experienced employees prefer to plan their own work with minimal direction.
Because routine work with few challenges requires little oversight and broad autonomy.
Because improving group relationships is the primary goal and collaboration takes precedence over speed.
Determine the best answer. True or False: An entrepreneur who starts a new business is not considered to be a manager.
True
False
Determine the best answer. Which of the following is not one of the five functions of management?
planning
implementing
producing
controlling
Determine the best answer. Which level of management spends most of its time completing planning and controlling activities?
top management
middle management
supervisors
team management
Determine the best answer. True or False: Effective managers should use strategic management rather than tactical management.
True
False
Research: Use the Internet or library to gather information on the top executive of a large corporation or on an entrepreneur. Prepare a written report on the manager, describing the person’s career path to the current position and identifying the important responsibilities of the executive in leading the company. What is the primary task required by this research assignment?
Prepare a written report describing a manager’s career path and key leadership responsibilities
Create a slideshow comparing three corporations’ stock performance over five years
Write a personal opinion essay about becoming an entrepreneur without research sources
Conduct an in-person interview with a local manager and submit only raw notes
Careers: Use an employment website to identify job listings for a top management position, a middle management position, and a supervisor position. Develop a table that lists the main duties the person in each position needs to perform and classify those duties within the five management functions. According to these instructions, which set of positions are you required to find?
Top management, middle management, and supervisor positions
Top management and entry-level staff positions only
Middle management and part-time volunteer roles only
Entrepreneur, investor, and consultant positions
Critical Thinking: You are managing a team of students running the concession stand at a basketball game to raise money for your DECA chapter. List two situations where a tactical management style would be most appropriate and two where a strategic style would be most appropriate. In this scenario, which situation best calls for a tactical management style?
Directing volunteers during a sudden halftime rush to keep lines moving
Planning overall fundraising goals for the season before the first game
Setting long-term policies for food safety training for all events
Analyzing last season’s sales data to choose products for upcoming games
Read the passage: In 1994, South Africa celebrated the arrival of democracy. After decades of apartheid, the government policy that segregated blacks and other non-whites from the dominant whites, voting rights were extended to all citizens. Today, the country is often seen as a model for developing economies and emerging markets. South Africa has developed an effective transportation system and has implemented advanced mobile communications technology countrywide. However, its aging electrical, water, and sewage infrastructure serves only limited parts of the country making life difficult for many citizens. With an abundance of natural resources and a progressive government, South Africa has become a prime location for foreign investment and trade. However, the government is under ongoing pressure to extend basic services, improve education, and offer more job opportunities to all of its citizens. About half the population lives below the poverty rate and unemployment is over 20 percent. The Black Economic Empowerment program has been instituted to overcome longstanding inequalities in employment, business management, and business ownership. South Africa has two economies. The major economy is dominated by large international businesses including finance and manufacturing. The second economy is the cash economy operated by small traders who serve middle- and low-income South Africans. South Africa has eleven official languages reflecting many cultures. English is most widely used in business. Relationships develop over time with relaxed conversation including the exchange of personal information. Business meals are often a sociable and shared occasion. The foods are influenced by the many local, European, and Asian cultures that are part of the country's heritage. Bredie is a traditional stew of vegetables and mutton. Frikkadel are meatballs; mince flavored hamburgers wrapped in cabbage and served with yellow rice. European-influenced dishes include Boere chicken pie and bobotie—curry flavored beef mixed with raisins, nuts, and apples topped with custard.
Think Critically: What makes South Africa an attractive location for foreign investment? Base your answer on the passage.
Its abundance of natural resources and a progressive government supported by effective transport and mobile communications
Complete coverage of modern utilities such as electricity and water across all regions
A single, uniform language policy that eliminates the need for translation in business
Very low unemployment and minimal poverty throughout the country
Think Critically: How do the two different economies affect business? Base your answer on the passage.
Businesses must navigate both a formal sector dominated by large international firms and an informal cash economy serving middle- and low-income consumers
Most businesses operate only online due to widespread internet access in all regions
The existence of two economies eliminates small traders, concentrating commerce solely in manufacturing
The two economies refer to mining and agriculture replacing services across the country
Think Critically: Choose the research focus that best aligns with the instruction to use library and Internet resources to find information about the history and economic activities of South Africa.
The impact of apartheid and democratic reforms on industries such as finance, manufacturing, and the informal cash economy
A comparison of volcanic activity in East Africa and South America
The history of cuisine in Europe unrelated to South Africa
Biographies of North American entrepreneurs with no connection to South Africa
What do you see in this photograph that illustrates South Africa's economy? Describe the economic activity depicted.
A busy outdoor café with customers and beverages, highlighting the service industry and consumer spending
An open-pit mine with heavy machinery extracting minerals
A rural farm field with crops being harvested
An empty office building with no people or activity
Name an organization or group in which you have been involved. Do you feel there was effective leadership? Why or why not? Consider typical indicators of effective leadership such as clear communication, delegation, follow-through on commitments, and cooperation. Choose the option that best reflects effective leadership in such a group.
Leaders communicated expectations clearly, delegated tasks appropriately, and followed through on commitments, resulting in coordinated work.
Leaders avoided making decisions, did not coordinate tasks, and rarely listened to members, leading to confusion.
Leadership was effective because leaders were well liked even though they did not plan or evaluate tasks.
Leadership was not effective because leaders set clear goals and expected members to meet high standards.
Figure 7-2 asks you to identify people who you believe have most of the following leadership characteristics and describe how they demonstrate their leadership. Characteristics include: understanding, initiative, dependability, judgment, objectivity, confidence, stability, cooperation, honesty, courage, communication, and intelligence. Which scenario best demonstrates several of these characteristics in action?
A team captain listens to teammates’ concerns, assigns roles based on strengths, communicates a clear plan, and takes responsibility for outcomes.
A manager avoids risk, makes all decisions alone, and keeps plans private to maintain control.
A club president focuses only on being popular and postpones decisions to avoid conflict.
A project lead delegates everything without follow-up and blames others when deadlines are missed.
Life-Span Plan activity box: Identify and evaluate your own leadership abilities by listing things you have done that contribute to your leadership skills, explaining how those skills may affect your life-span goals, and identifying possible leadership roles in your school and community. Which activity best demonstrates completing this evaluation?
Writing a reflection that lists past leadership actions, assesses strengths and weaknesses, links them to long-term goals, and notes school/community roles to pursue.
Joining a new team and waiting to be assigned tasks without reflecting on past experiences.
Focusing only on academic grades as indicators of leadership and ignoring feedback.
Avoiding leadership roles until after graduation to prevent mistakes.
Checkpoint: What are several ways to develop leadership skills? Select all that apply.
Study leadership through books or courses to understand what it takes to be a leader.
Participate in organizations and activities that offer opportunities to practice leadership.
Practice leadership at work by taking initiative on assignments and demonstrating dependability and honesty.
Observe leaders in your school and community to learn from effective and ineffective examples.
Work with a mentor who offers guidance, direction, and feedback on your progress.
Which leadership qualities do you possess? Which qualities do you most need to develop? Are there others that you think you could develop? Choose the option that best reflects an effective self-assessment and development plan.
Identify current strengths and weaknesses, set specific goals to build needed qualities, and outline steps to practice and get feedback.
Assume you already have all leadership qualities and focus on telling others what to do.
Focus only on weaknesses without creating any plan to improve.
Wait for a promotion before thinking about leadership development.
Assistive Technology In the Workplace — Passage: People with physical disabilities face special challenges when completing many personal and job functions. Today, assistive technologies are making many tasks possible that previously were difficult or impossible to complete. Assistive technology is any unique equipment, modification, or special design used to increase, maintain, or improve the capabilities of persons with disabilities. Companies benefit when providing assistive technology for disabled employees. The technology allows the employee to be productive, often at a level equal to non disabled employees. The computer industry has developed unique applications so that individuals with disabilities can use computers and other electronic devices. For blind persons, software is available that provides audio signals for on-screen images such as windows, menus, icons, and cursor location. A computer can also become a translator for the blind by converting printed pages to speech or Braille. Touch-sensitive Braille displays mechanically lift small rounded plastic or metal pins as needed to form Braille characters. The user reads a line of Braille letters with his or her fingers and then refreshes the display to read the next line. In the same way, a device can monitor computer sounds and alert a deaf computer user with light signals. Special applications have been designed for people with other physical disabilities. Low-pressure, touch-sensitive keyboards can replace the need for pushing down hard on each key. Some special keyboards can save time and energy with programmable function keys. Others can temporarily allow for one-handed typing. Special keyboard designs can customize each key’s size, position, and function. Touch-screen keyboards and menus allow computer use with almost any part of the body. In addition, joysticks, writing pads, and alternative pointing devices can facilitate the use of most computer software when the physical disability requires it.
Based on the passage "Assistive Technology In the Workplace," what is a primary benefit to companies that provide assistive technology for employees?
They gain productive employees whose performance can match that of nondisabled coworkers
They can eliminate the need for training programs entirely
They can avoid complying with technology standards
They reduce all equipment costs to near zero
According to the passage, which tool directly helps a blind user read printed text by converting pages to speech or Braille?
A computer that translates printed pages and works with touch-sensitive Braille displays
A joystick that moves the on-screen cursor
A low-pressure keyboard with programmable function keys
A device that alerts users to sounds with flashing lights
Work as a Team — Instructions: List the five human relations skills and rank them 1–5 in the order you believe is most important to effective leadership. Compare your rankings with those of your team members, agree on a final ranking, and then discuss whether the process used to agree on rankings demonstrated effective human relations skills.
List the five human relations skills and rank them 1–5
Immediately agree on a final ranking without discussion
Begin by evaluating whether team members used effective human relations skills
Write a report on communication technology in the workplace
Image-based prompt: A person works at a desk with a computer and office equipment. The caption asks about a business losing communication, computer, and Internet services for a day. What is a likely problem the business would face in this situation?
Inability to process orders and communicate with customers
Increase in productivity due to fewer distractions
Improved data security because systems are offline
Expansion of online marketing campaigns
Checkpoint: Why do managers and leaders need effective human relations skills?
To meet the expectations of others, build cooperation, and improve team effectiveness
To avoid communicating with employees and reduce interactions
To make everyone think the same so decisions are never questioned
To eliminate the need for decision-making within teams
Image-based prompt: A coach speaks with athletes on a field. The caption asks which characteristics made it easy to follow this leader. Which characteristics would most likely make it easy to follow the leader?
Clear communication, trustworthiness, and respect for team members
Indecisiveness, inconsistency, and lack of feedback
Focus only on rewards and punishments with little guidance
Limited expertise and low expectations for performance
Checkpoint What is the difference between formal and informal influence? Choose the statement that best describes each. Formal influence is power based on a leader’s position within the formal structure of an organization, while informal influence results from a leader’s personal characteristics rather than the formal structure.
Formal influence is based on position; informal influence comes from personal characteristics.
Formal influence comes from personality; informal influence is granted by official title.
Both formal and informal influence are based only on election bylaws.
Formal influence and informal influence mean the same thing in organizations.
Key Concepts Determine the best answer. The ability to motivate individuals and groups to accomplish important goals is
influence
power
management
leadership
Key Concepts Determine the best answer. True or False. Research has proven that effective leaders are born and not made.
True
False
Key Concepts Determine the best answer. The way people get along with each other is known as
human relations
influence
management style
communications
Key Concepts Determine the best answer. A person who is not a manager but is still able to get a group focused and organized is using
tactical management
strategic management
formal influence
informal influence
Make Academic Connections Technology Virtual teams are groups that complete a project by communicating using technology rather than meeting face to face. Based on this definition, which description best matches a virtual team?
A group that collaborates primarily through online tools instead of in‑person meetings
A traditional department that meets daily in a conference room
An in‑person workshop with all members on the same site
A set of individual freelancers working independently with no communication
Make Academic Connections Communication You are the supervisor of a new employee having difficulty completing some tasks and may be reluctant to ask experienced coworkers questions. You want a positive discussion that improves performance. Which approach best reflects effective oral communication for this meeting?
Ask open‑ended questions, listen actively, and offer specific, constructive feedback while encouraging questions
Deliver a strict lecture focusing on mistakes and avoid letting the employee speak to maintain control
Use technical jargon to demonstrate expertise and keep the meeting brief to save time
Send a detailed email and postpone any face‑to‑face conversation until performance improves
Make Academic Connections Math A survey of 700 employees reported managers’ most used type of influence: position influence 305 responses, reward influence 80 responses, expert influence 120 responses, identity influence 195 responses. Based on these data, which type of influence was reported most frequently?
Position influence
Reward influence
Expert influence
Identity influence
Would you copy a paper from the Internet and submit it to your teacher as your own work?
Yes, if it improves your grade
No, because it is dishonest and constitutes plagiarism
Only if the paper is from a free website
Only if you change a few words
Would you cheat on a test to ensure a higher grade?
Yes, if the test is very difficult
No, because cheating violates academic integrity
Only if others are cheating too
Only if you need the grade to pass
Is it okay for an employee to call in sick to justify a day off from work or to take office supplies from the company for use at home?
Yes, if it does not cost the company much
No, because it is dishonest and misuses company resources
Only if coworkers approve
Only if the items are consumables like pens
Do you believe a manager should ever lie to an employee or ignore unsafe working conditions in order to save money or speed production?
Yes, when deadlines are tight
No, because it endangers employees and violates ethical standards
Only if customers will not notice
Only during emergencies
What affect could the unethical behavior of one employee have on a work team?
It can reduce trust, morale, and productivity across the team
It has no effect on anyone else
It always increases the team’s profits
It only affects the employee involved
Are all unethical activities illegal? Explain your answer.
No, some unethical actions are legal even though they violate standards of conduct
Yes, every unethical action is illegal
Only actions violating company policy are illegal
It depends entirely on who is involved
What are the two parts of ethical behavior?
Intentions and personal beliefs
Decisions and actions of individuals and groups, and the results of those actions
Company policies and legal requirements
Public image and financial performance
Refer to a chart titled “Rite Aid Corporation’s Core Values” listing: Passion for our customers; Encouragement for our associates; Winning through teamwork; Commitment to diversity and respect for the individual; Accountability for our actions and results; Integrity in all we do; Value for our shareholders; Caring neighbors. Which additional core values would also be appropriate for a business? Select all that apply.
Innovation and continuous improvement
Environmental stewardship
Short‑term profit at any cost
Compliance with laws and regulations
Work as a team to develop four or five statements of core values for your school. According to the activity, how many statements should your team create?
Two or three statements
Four or five statements
Six or seven statements
Ten statements
Work as a team to draft statements of core values for your school. These statements should guide the actions of which groups within the school? Select all that apply.
Students
Teachers
Administrators
Other school employees
Parents and community volunteers
Work as a team to develop core values for your school. If your school already has a statement of values, what should your team do with it?
Ignore it and start over from scratch
Replace it without review
Compare it with the values statements developed by your team
Submit it to the principal for approval without discussion
What Happened to the Jobs? Many important business decisions have both positive and negative results. The move toward international outsourcing of jobs by many companies has been viewed as both good and bad for the U.S. economy. International outsourcing is a business decision to transfer jobs from the United States to other countries. In an era of international business and the implementation of new trade agreements among many countries, the concept of outsourcing seems to make sense. U.S. companies want to expand their international business and at the same time reduce costs wherever possible. By shifting jobs from the United States to countries where wage rates are much lower, companies can greatly reduce their costs, providing a higher profit for shareholders. A negative result of outsourcing decisions is that U.S. workers are displaced from their jobs. Forrester Research, Inc., estimates that nearly 1.6 million jobs have already been lost to outsourcing and that, by 2015, up to 3.3 million U.S. workers will be affected by outsourcing. Lost jobs are found in almost all job categories, particularly manufacturing and service jobs, but also high-tech computer and data management jobs. Some suggest that other problems result from outsourcing. Companies are often not held to the same strict regulations as when they operate in the United States. That can mean lower environmental standards and poorer working conditions for employees. One of the major issues being raised is the privacy and security of personal customer data that is transferred from a U.S. company to be handled by employees in other countries. Those who are in favor of outsourcing argue that in the long run, the movement of jobs to other countries will increase the standard of living for those countries, making them better markets for U.S. products. Opponents say that unless all countries have the same rules and regulations for business operations, U.S. employees do not have a fair playing field and cannot be competitive. The loss of higher paying jobs by many U.S. employees combined with increasing profits for many companies has only made the debate more intense.
Think Critically: How should companies balance the issue of increasing profits available from outsourcing and the resulting loss of jobs for U.S. employees?
Prioritize profit by outsourcing as many jobs as possible without considering domestic impacts
Refuse to outsource under any circumstances to keep all jobs in the United States
Adopt a balanced strategy by outsourcing selectively while investing in U.S. workers through retraining, redeployment, and fair support
Outsource only to countries with the fewest regulations to maximize short-term savings
Think Critically: Should the U.S. government take action to protect U.S. jobs even if it means that international trade and business profits may be affected?
Yes, through targeted policies that promote fair competition and worker protections even if some profits are reduced
No, the government should not intervene because markets will always correct themselves without any job losses
Yes, by imposing a complete ban on outsourcing to any foreign country
No, because outsourcing always raises living standards in the United States and never harms workers
checkpoint: What are the core values of an organization?
The fundamental principles that guide decisions and actions in the organization
A list of products and services the company sells
The legal regulations the company must follow
The marketing strategies used to increase sales
Think of a time when you were faced with an ethical dilemma. How did you handle it? Which response best aligns with ethical behavior modeled in the text?
Follow the company’s core values even if the choice is not the most profitable
Choose the most profitable option regardless of its impact on others
Avoid making a decision and wait for a manager to take responsibility
Keep the issue quiet to protect the company’s public image
Key Concepts—Determine the best answer: Which of the following is not a standard of ethical behavior?
It should be lawful.
It should not harm some so others benefit.
It should not give the company a competitive advantage.
It should not result in embarrassment for the company.
Key Concepts—Determine the best answer: Managers are responsible for the ethical actions of a business.
True
False
Key Concepts—Determine the best answer: Important principles that guide decisions and actions in a company are known as
a mission statement
a business plan
ethical character
core values
Make Academic Connections—Writing: Use the Internet to locate a news report on a business charged with unethical or illegal activities. Which task best describes what you are asked to do?
Find a news report and identify the unethical actions taken, their impact on people inside and outside the company, and the effect on the company’s image, then prepare a written report
Write a fictional story about an ethical dilemma with no research required
Create a list of national business laws and define each one
Interview only company employees about job satisfaction and summarize responses
Make Academic Connections—Debate: What statement are the two teams assigned to debate?
Managers must be responsible for the ethical behavior of every employee.
Profits are the only measure of a company’s success.
Employees are solely responsible for their own ethical behavior.
Government should regulate all companies in the same way.
Communicate Business Concepts: Compare the managing activities of an entrepreneur starting a new business and the top executive of a large corporation. Select all statements that correctly describe similarities or differences, and the most important management skills both need to be successful.
Both must plan, organize, staff, implement, and control, but the top executive spends more time on long‑range planning while the entrepreneur handles many tasks personally.
Entrepreneurs do not perform any of the five management functions, while top executives perform all five regularly.
Both must use human relations skills such as communication and team building to motivate others, though entrepreneurs may rely more on informal influence early on.
Top executives never need technical or decision‑making skills because they delegate all work to middle managers.
Communicate Business Concepts: Which of the following activities together illustrate the five management functions in a small business? Select all that apply.
Analyzing market information to set goals for next quarter and deciding what needs to be done
Arranging people and resources to complete tasks that achieve set goals
Directing and leading employees to carry out plans and monitoring their progress
Choosing not to evaluate results to avoid discouraging employees
Communicate Business Concepts: As companies reduce the number of middle managers and give employees more responsibilities, which outcomes are likely? Select all that apply.
Flatter structures may speed up decision making and reduce costs.
Employees may need stronger problem‑solving and communication skills to work more independently.
There will be more layers of approval for routine decisions, increasing formality.
Some managers may have wider spans of control, requiring clearer goal setting and feedback.
Communicate Business Concepts: When employees are skilled and experienced and the manager wants to improve group relationships while employees accept responsibility for results, which management style is most appropriate?
Tactical management that relies on close supervision and quick, directive decisions
Strategic management that involves employees in decision making and focuses on long‑term goals
Random assignment of tasks without planning or feedback
Autocratic management that ignores employee input and collaboration
Communicate Business Concepts: You have been assigned to be the team leader of a work group that must complete a very important project. What are the first actions you should take to prepare and motivate the individuals to work well as a team to complete the assignment? Select all that apply.
Clarify the project goals, deadlines, and success criteria so everyone understands expectations
Assess team members’ skills and assign roles that match strengths; establish a timeline and checkpoints
Avoid asking for input to save time and immediately micromanage each task
Set up communication norms and recognize progress to build commitment
Communicate Business Concepts: Which of the following are recognized characteristics of effective leaders? Select all that apply.
Dependability and honesty
Communication and confidence
Impatience and favoritism
Judgment and objectivity
Communicate Business Concepts: To demonstrate self‑understanding, which actions are most appropriate? Select all that apply.
Seek feedback from coworkers about strengths and areas to improve, and set goals to develop needed skills
Reflect on how personal behavior affects others and identify situations where you work well with teammates
Ignore weaknesses to maintain confidence and avoid discussing performance with others
Keep a record of situations where collaboration went well to repeat those behaviors
Communicate Business Concepts: Which example best illustrates expert influence in an organization?
A department head gains cooperation because her formal position allows her to assign work
A project leader is followed because the team trusts his deep technical knowledge to guide decisions
A manager motivates employees primarily by offering bonuses and schedule preferences
A popular employee is influential because coworkers want to identify with and be liked by him
Communicate Business Concepts: Which statement best describes the relationship between a person’s ethical behavior in personal life and in business?
Ethical principles should be consistent in both personal and business contexts, even though specific decisions may differ by situation.
Business decisions should ignore personal ethics to maximize profits.
Personal ethics are irrelevant at work because company policies are sufficient.
Ethical behavior in business is only needed for top executives.
Communicate Business Concepts: As an employee who observes unethical behavior by a coworker or customer, which actions should you take? Select all that apply.
Follow company procedures to report the behavior to the appropriate supervisor or ethics hotline
Document the facts objectively and avoid participating in the unethical behavior
Spread the information through workplace gossip to pressure the person to stop
If safe and appropriate, refuse to participate and seek guidance from a manager
Develop Your Business Language: Power based on a leader’s position within the formal structure of an organization.
Formal influence
Informal influence
Leadership
Human relations
Develop Your Business Language: The important principles that will guide decisions and actions in the company.
Core values
Ethical business practices
Planning
Management style
Develop Your Business Language: The effort to direct and lead people to accomplish the planned work of the organization.
Implementing
Organizing
Controlling
Staffing
Develop Your Business Language: All of the activities involved in obtaining, preparing, and compensating the employees of a business.
Staffing
Planning
Human relations
Leadership
Develop Your Business Language: Enables a person to affect the actions of others.
Influence
Core values
Controlling
Organizing
Develop Your Business Language: Ensure that appropriate standards of conduct are maintained by everyone who is a part of the business and with anyone affected by the business.
Ethical business practices
Formal influence
Implementing
Leadership
Develop Your Business Language: The process of accomplishing the goals of an organization through the effective use of people and other resources.
Management
Planning
Controlling
Human relations
Develop Your Business Language: The way people get along with each other.
Human relations
Leadership
Staffing
Management style
Develop Your Business Language: The ability to motivate individuals and groups to accomplish important goals.
Leadership
Influence
Organizing
Implementing
Develop Your Business Language: Determines to what extent the business is accomplishing the goals it set out to reach in the planning stage.
Controlling
Planning
Implementing
Staffing
Develop Your Business Language: Analyzing information, setting goals, and making decisions about what needs to be done.
Planning
Organizing
Controlling
Leadership
Develop Your Business Language: The way a manager works with and involves employees.
Management style
Human relations
Leadership
Core values
Develop Your Business Language: Identifying and arranging the work and resources needed to achieve the goals that have been set.
Organizing
Implementing
Staffing
Controlling
Develop Your Business Language: Power resulting from the personal characteristics of a leader rather than the formal structure of an organization.
Informal influence
Formal influence
Management
Planning
Make Academic Connections — Speech: Managers are responsible for reinforcing the importance of ethical behavior in a business. As CEO of a company with a reputation for ethical behavior, which main point should your short speech to new employees emphasize?
Protecting the company’s reputation by acting ethically in all decisions and encouraging each person to do the same
Focusing only on profits because ethics are handled by the legal department
Asking employees to avoid reporting ethical concerns to maintain a positive image
Explaining that ethics apply only to interactions with customers
Make Academic Connections — Personal Development: In a three‑column table on leadership development, what should be listed in the first column?
The characteristics of effective leaders from the chapter’s figure
Only personal hobbies unrelated to leadership
Future goals without any current evidence of skills
Names of famous CEOs
Make Academic Connections — Economics: Which statement best reflects the relationship often found between ethical behavior and a company’s profitability?
Strong ethical practices can build trust with customers and employees, supporting long‑term profitability.
Ethical behavior always reduces profits because it increases costs.
There is never any connection between ethics and profits in business.
Only small businesses benefit financially from ethics; large corporations do not.
Make Academic Connections — Math: Using the table of weekly average hours devoted to management functions by executives, middle managers, and supervisors (Planning: 22, 10, 5; Organizing: 6, 12, 8; Staffing: 2, 7, 3; Implementing: 4, 14, 20; Controlling: 18, 7, 6), what is the total number of hours all three levels spend on planning per week?
37
32
27
17
Decision‑Making Strategies — Passage
Valencia Price has just become a supervisor in the Roxbury Manufacturing Company, where she has worked for 11 years. She had often heard employees complain that their supervisors were not interested in employees’ ideas and did not involve them in decision making. As a result, Valencia felt it was important to avoid using position and reward influence and to try to adopt a strategic leadership style. From the first day of work as a supervisor, Valencia asked employees to discuss how the work could be improved. She knew that the other employees respected Manny, a long‑time member of the work team. She would often ask Manny to lead the discussion when she wanted the team to make a decision so the employees would not think she was trying to influence them. After a month, Valencia started to hear that employees believed she could not make a decision on her own and wasted too much time in meetings. Several even suggested that maybe Manny should be the supervisor. They said that if Valencia had to ask Manny to run her meetings, she must not have any confidence in her own supervisory skills.
She involved employees in decisions and encouraged participation, demonstrating strategic leadership.
She relied entirely on position influence and never sought input.
She avoided communication with the team to save time.
She focused only on reward systems to motivate employees.
Based on the passage about Valencia Price, why were employees dissatisfied with her leadership?
They believed she depended too much on Manny to run meetings and seemed unable to make decisions confidently.
They felt she made decisions too quickly without seeking any input.
They were upset that she used formal authority to force decisions without discussion.
They disliked that she set clear goals and timelines for projects.
What would you recommend Valencia do to address the team’s concerns while maintaining employee involvement?
Lead discussions herself while clearly stating decision‑making authority and timelines
Seek input from Manny and others but make final decisions transparently
Stop all meetings and switch to an autocratic style to speed up decisions
Rely solely on Manny to run meetings to maintain popularity
Web Workout — Think Critically: What is a common purpose of leadership blogs maintained by business executives?
To discuss ideas, beliefs, and leadership experiences and invite feedback from readers
To publish confidential company strategies for competitors to see
To replace all internal communication with a public forum
To advertise only the company’s products with no discussion of leadership
Web Workout — Think Critically: How can reading blogs written by business executives help develop your leadership skills?
They provide real‑world insights and examples that encourage reflection and application of leadership concepts.
They guarantee promotions regardless of performance.
They eliminate the need to practice leadership in school or community activities.
They focus only on technical details unrelated to people or decision making.
Travel and Tourism Team Decision‑Making Event: Your team must develop a marketing campaign to counter negative media images after a natural disaster. Which approach best meets the challenge?
Highlight current attractions and safety improvements with specific promotions and advertising to rebuild a positive image
Avoid any mention of the region and advertise unrelated destinations
Rely only on word‑of‑mouth without a defined message or media plan
Focus on the disaster details to attract attention to the campaign
Travel and Tourism — Think Critically: How are consumer decisions influenced by the media when a region has experienced a natural disaster?
Media images can shape perceptions of safety and attractiveness, affecting whether consumers choose to visit.
Consumers ignore media and base decisions only on personal travel history.
Media coverage has no effect on travel decisions once discounts are offered.
Only local residents’ opinions, not media, influence tourists.
Travel and Tourism — Think Critically: Why should the advertising campaign avoid emphasizing the national disaster while promoting your state?
Focusing on recovery progress and current attractions builds a positive image and avoids reinforcing negative perceptions.
Mentioning the disaster repeatedly increases fear and reduces tourism.
Legal regulations prohibit mentioning disasters in advertising.
Consumers prefer ads with only historical facts and no positive messaging.
