Name:

All managers perform some of the same activities.

Executives spend more time controlling than planning.

Between 2000 and 2050, the percentage of Asian workers will increase more than the percentage of Hispanic workers declines.

Elton Mayo discovered the Hawthorne effect.

In 2014, e-commerce retail sales represented more than 6 percent of total retail sales.

The function being performed when a manager is determining how plans can be accomplished most effectively is

To be considered a manager, you must

The Industrial Revolution began in

Today, working in teams is

The era of the 18th and 19th centuries in which machine power replaced human and animal power in the production process.

Management theory that identifies the most effective practices for organizing and managing a business.

Person who completes all five management functions on a regular basis and has authority over other jobs and people.

The careful, objective study of management decisions and procedures in order to improve the operation of businesses and organizations.

The rivalry among companies for customers.

When an employee is not performing work correctly, the supervisor should take over to make sure it is done well.

Listening is an important communication skill for supervisors.

Moving from the role of coworker to the role of boss is an easy change

Marketing research and product development research are two common areas of business research study.

Decisions about the daily operations of a specific unit in a business are the responsibility of

A sign or indication that something appears to be a problem is

A computer-based system that stores, organizes, and provides information about a business is a

The final step in the problem-solving process is to

Regular formal and informal performance reviews can reveal an employee’s

Successful managers are

Managers use information systems to reduce the amount of time spent

An effective way to test one or more solutions is to

A common set of activities that make up an important part of a manager’s job.

A computer-based system that stores, organizes, and provides information about a business.

In the past, managers had little authority over the employees in a business.

Effective leaders are born with the necessary skills; the skills cannot be learned.

Both expert and identity power are related to effective leadership characteristics.

The manager who understands the needs of employees will be a better manager.

Work rules are created in order to maintain an effective work environment.

A manager who is knowledgeable about industry trends, competition, and new technology is likely to influence behavior through

Leaders have ambition and persistence in reaching goals. They are self-starters who plan what they want to do and then do it. This leadership trait is called

When managers increase employees’ salaries when they meet the goals established for them, what type of power are the managers using?

A democratic leader

Which is an example of a hard skill?

Employee assistance programs

Leader who gives employees little or no direction.

Getting people to support the same goals and work well together to accomplish them.

How well people who work together get along.

Effective planning is less important to the success of a business than other management functions, such as organizing, staffing, leading, and controlling.

Goals are the results a business expects to achieve.

Typically, goals should not be communicated to employees, because it will result in too much pressure to meet the goals.

An organization chart is a visual device that lists the policies and procedures of a business.

Which of the following is not an example of an operational plan?

To be effective, goals must be

The obligation of an employee to accept responsibility for the outcomes of assigned tasks is called

Authority in an organization is delegated

A team in which members together are responsible for the work assigned to the team.

Authority given to individual employees to make decisions and solve problems they encounter on their jobs with the resources available to them.

Business structure in which all authority and responsibility can be traced in a direct line from the top executive down to the lowest employee level.

Business structure that divides employees into permanent work teams.

Determining how plans can be accomplished most effectively and arranging resources to complete work.

The addition of staff specialists to a line organization

The difference between current performance and the standard.

All the materials and products a business has on hand for use in production and available for sale. Mark only one oval.

Just-in-time inventory controls allow a business to

Management is most concerned when

The number of units to be produced, number of sales prospects to be contacted, and number of lines of information to be entered are examples of

Who developed a motivation theory that suggests individuals are influenced most strongly by the need for achievement, affiliation, or power?

The motivation theory that describes individual needs in five categories that form a hierarchy was developed by

A group of people who cooperate to achieve a common goal is

It is generally best to keep a larger inventory on hand than will be needed in order to avoid shortages.

Standards should be revised when it is clear they will not accurately reflect performance and when attempts to improve performance have not been successful.

The difference between current performance and the standard is profit.

If change is effective, it cannot have negative effects on employees.

Most employees like change and respond well when change is introduced.

Before a team can be effective, members must clearly understand the activities to be completed.

Profit is the difference between earned income and costs.

The demand for a product refers to the number of similar products that will be offered for sale at a particular time and at a particular price.

The overwhelming majority of workers in this country are employed by large businesses.

A franchise is one method of starting a business if a person has limited business experience.

The failure rate for nonfranchised businesses is higher than the failure rate for franchised businesses.

Allowing workers to specialize typically leads to

Activities in the underground economy

In the United States, starting a small business

Business activity that deals with all money matters related to running a business.

Letting workers decide how to perform their work tasks and offer ideas on how to improve the work process.

Producing the largest quantity in the least time by using efficient methods and modern equipment.

Products made by firms in other countries.

The ability of businesses from one country to compete with similar businesses in other countries.

The quantity, or amount, produced within a given time. Mark only one oval.

The GDP of a country must grow faster than its population in order to improve its living standards.

An unemployed 16-year-old student is considered part of the labor force.

The invisible barrier to job advancement is known as the iron curtain syndrome.

American consumers spend more money on restaurant meals than on grocery purchases.

Incidences of sexual harassment at the workplace have declined sharply over the past decade.

A business changing from coal to natural gas violates environmental goals but meets conservation goals.

A business that trains gang members in job-related skills is being socially responsible.

Employees who observe their managers acting unethically will often lose respect for both the manager and the business itself.

The baby bust period created a(n)

Much of the U.S. population growth is due to

The gap between rich and poor Americans is

Which of the following statements is usually true about work teams?

Which of the following is a renewable resource?

Ethics are