document or message informing a customer that a consignment is on its way to them.

(a)  

person or company that acts on behalf of a principal, buying or selling goods for them.

(a)  

document that gives information about goods sent by air, and states whether the buyer or seller is responsible for insurance.

(a)  

separate document attached to an email message. Icons indicating attachments form part of the header information.

(a)  

phrase indicating who a letter is for

(a)  

a number of jobs waiting to be done, and which are late.

(a)  

difference between the totals of money coming into and going out of a bank account

(a)  

cheque that a bank draws on itself and sells to a customer.

(a)  

movement of money from one bank account to another.

(a)  

used at the end of copies of a letter or in the header information of copies of an email message to indicate that they are being sent to other people without the named recipient knowing.

(a)  

method of payment where the seller prepares a bill in the buyer's name ordering them to either pay the amount when the bill is presented, or a specified number of days.

(a)  

shipping document that gives details of a consignment, its destination, and the consignee. It entitles the consignee to collect the goods on arrival.

(a)  

style of writing, e.g. an address, in which each line starts directly below the one above.

(a)  

number given in a newspaper advertisement as part of the address to which replies should be sent.

(a)  

similar to a catalogue, but usually shorter.

(a)  

business or organization that buys goods in large quantities.

(a)  

exact copy of a letter or email message sent to people other than the named recipient. They are listed at the end of a letter or in the header information of an email message.

(a)  

condition of sale where the customer pays for the transport of the goods.

(a)  

condition of sale where the seller pays for the transport of the goods.

(a)  

a transaction when the agent bank (acting for the seller) in the buyer's country, presents shipping documents to the buyers and asks him or her to pay for the shipment before the shipping documents are handed over to the buyer.

(a)  

amount taken off the usual selling price of goods when they are paid for by cheque or cash.

(a)  

condition of sale where the buyer pays immediately the goods are delivered.

(a)  

book or booklet giving details of goods or services offered by a company, usually with a price list.

(a)  

association of business people formed to protect their interest and provide services, e.g. supplying information and setting up recognized standards of trading.

(a)  

letter, either advertising or offering a product or service, circulated to a large number of companies or individuals.

(a)  

to pay an account

(a)  

a document that wil include the name and address of the seller and buyer, the terms of delivery and payment and a description of goods being sold.

(a)  

money paid by an insurance company for damage, loss, or injury.

(a)  

small piece or paper with a company's details on it, and possibly the name of the person sending the slip. Used as a covering note for a longer document.

(a)  

phrase used at the end of a letter, before the signature, e.g. Yours faithfully, Yours sincerely.

(a)  

the seller's/ exporter's bank (acting as an agent bank) in the importer's/buyer's country confirms to the seller that they will guarantee payment for the goods, thus reducing the risk of the buyer/importer not paying the seller/exporter.

(a)  

quantity of goods sent to supply an order.

(a)  

document sent with goods, giving details of the goods and sender. It is signed by the person who receives the goods to prove they have arrived.

(a)  

Agreement, with legal force, made between two or more people.

(a)  

bank that acts as an agent for another bank.

(a)  

title such as Mr, Mrs, or Dr used before a person's name.

(a)  

letter accompanying a document or goods, explaining the contents.

(a)  

card, issued by a bank or finance company, that guarantees payment for the goods or services the cardholder buys. The cardholder pays the card issuer at a later date.

(a)  

document informing a customer of money owed by a supplier for faulty or returned goods. It can only be used to buy goods from the supplier.

(a)  

transfer of money from one bank account to another.

(a)  

term used to describe a cheque or postal order that has two lines drawn across it to show that it must be paid into an account and not cashed.

(a)  

account into which the customer can pay money, and draw it out, without giving notice.

(a)  

card issued by a bank that enables payment for goods and services to be taken from the cardholder's account automatically.

(a)  

document informing a customer of money owed for goods or services supplied

(a)  

to refuse to pay, because there is not enough money in the account

(a)  

person or company that buys goods from a manufacturer and then sells them to retailers.

(a)  

letter of credit that requires the seller to supply shipping documents to obtain payment from a bank

(a)  

when a bank will not release shipping documents until a bill of exchange has been signed (accepted) by the person receiving the goods

(a)  

when a bank will not release shipping documents until a bill of exchange has been paid by the person receiving the goods.

(a)  

phrase written or printed at the end of an invoice or statement of account to indicate that the seller has the right to correct any mistakes in it.

(a)  

price given for work to be done or a service to be provided.

(a)  

person or organization that conveys goods to their destination. Forwarding agents are involved in the logistics of transportation, finding the most effective and economical route.

(a)  

system for transferring money from one bank to another

(a)  

price of goods including additional costs such as transport, insurance, and purchase tax.

(a)  

a promise that if something goes wrong with a product, the seller will repair it.
a promise to repay another's debt

(a)  

American term for public limited company

(a)  

term established by the International Chamber of Commerce (ICC) indicating which price is being quoted to the customer

(a)  

address of the person a letter is written to

(a)  

document that an insurance policy is written on

(a)  

cheque that a bank draws on itself and sells to a customer, who then sends it to a supplier in another country

(a)  

association of business people that promotes and protects their interests in business affairs

(a)  

money order bought from a bank to send to someone in another country

(a)  

list of goods or services that states how much must be paid for them

(a)  

letter of credit that can only be cancelled with the agreement of the seller

(a)  

document issued by a bank on a customer's request that orders an amount of money to be paid to a supplier

(a)  

printed address of the sender, in the UK usually at the top of the page

(a)  

company in which the shareholders are only responsible for the capital they have contributed if the company goes bankrupt.

(a)  

particular item made or sold by a company

(a)  

credit facilities that allow a buyer a long period of time to pay

(a)  

amount taken off the usual selling price of goods when they are sold to a regular customer

(a)  

to put together, e.g. an order

(a)  

price of goods without additional costs such as transport, insurance, and purchase tax

(a)  

term used for goods sent to possible customers to look at or use before buying them

(a)  

account in which a customer is given an agreed period of time, e.g. three months, to pay for goods

(a)  

unpaid

(a)  

for and on behalf of

(a)  

charge for postage and packing goods to be sent to a customer

(a)  

document bought from a post office that represents a certain amount of money. It is a safe way of sending money by post.

(a)  

person or organization that hires an agent or broker to buy or sell goods for them

(a)  

invoice sent in advance of the goods ordered

(a)  

similar to a catalogue, but issued by a school or college
document published by a company, giving details of a new share issue

(a)  

to take legal action to obtain payment, e.g. of an outstanding bill of exchange

(a)  

company whose shares can be bought and sold by the public

(a)  

amount taken off the usual selling price of goods because the buyer is purchasing a large quantity

(a)  

statement of account sent to a regular customer every three months

(a)  

price given for work to be done or a service to be provided

(a)  

figures (e.g. date) and/ or letters (e.g. initials of sender) written at the top of a letter to identify it, often abbreviated to ref

(a)  

payment

(a)  

person or company that buys goods from wholesalers or manufacturers to sell to the public

(a)  

term used when the supplier agrees to take back any goods that retailer cannot sell

(a)  

opening of a letter, e.g. Dear Sir/Madam

(a)  

account with a bank or building society for personal savings. Interest rates are higher than on other types of account, and therefore there are usually restrictions on when money can be drawn out

(a)  

to pay an account

(a)  

payment of an account

(a)  

to send goods by any method of transport, i.e. by road, rail, or air as well as by sea

(a)  

consignment

(a)  

the documents used for shipping goods, and usually including - depending on the type of transport - Bill of Lading (or Airway Bill), commercial invoice, insurance certificate and any other customs documents that may be required in the shipment, e.g. Health Certificate (for food), EUR1 to get preferential tariffs, Certificate of Origin, etc.

(a)  

bill of exchange that must be paid immediately it is presented

(a)  

name and job title typed below a handwritten signature at the end of a letter
sender's details that appear below his/her name at the end of an email message

(a)  

person who owns and runs a business on their own

(a)  

list of amounts paid and owed sent by a supplier to a customer

(a)  

phrase indicating what a piece of correspondence is about, e.g. CDs damaged in post. In a letter it is placed directly after the salutaion; in a fax or email it forms part of the header information

(a)  

company of which at least half the share capital is owned by a larger company, but which may trade under its own name

(a)  

to hand over a matter, e.g. non-payment of a bill, to lawyers

(a)  

quick method of transferring money to an account abroad. The sender's bank cables the money to the receiver's bank

(a)  

written estimate, usually for a large job

(a)  

bill of exchange that must be paid on a particular date after goods have been sent

(a)  

the legal right of possession

(a)  

term used to indicate a negotiable document

(a)  

amount taken off the usual selling price of goods when they are sold by a manufacturer of wholesalers to a retailer

(a)  

price paid for goods by a retailer to a wholesaler or manufacturer

(a)  

reference in which a person in one company gives their opinion as to the creditworthiness of another company in the same area of business

(a)  

order, usually for a small quantity of goods, to test the market

(a)  

total business done by a company in a given period, e.g. year

(a)  

in a separate envelope or parcel

(a)  

VAT: a UK purchase tax

(a)  

normal deterioration of something as it is used

(a)  

person or company that buys goods from manufacturers and sellers them to retailers

(a)