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WorksheetsHSII Unit 1 Review Questions – With DOK Levels
Total questions: 77
Worksheet time: 39mins
Which personal characteristic describes being able to understand another person's feelings and situation? (DOK 1)
Tact
Empathy
Dependability
Competence
'Use good judgment in what you say and do' refers to which characteristic? (DOK 1)
Discretion
Responsibility
Enthusiasm
Acceptance of criticism
Which is an example of non-verbal communication? (DOK 1)
Writing instructions
Using medical terminology
Tone of voice
Facial expressions
Which item belongs in a professional appearance requirement? (DOK 1)
Large hoop earrings
Crocs with ventilation holes
Heavy perfume
Closed-toe supportive shoes
Which is a physical barrier to communication? (DOK 1)
Anger
Labeling
Slang
Deafness
Which employability skill requires arriving at your workplace when expected? (DOK 1)
Teamwork
Positive attitude
Efficiency
Reporting on time
What is the primary purpose of a cover letter? (DOK 1)
Display work samples
Summarize references
Introduce yourself to an employer
List all jobs you've ever had
Which phrase best defines abilities in career decision making? (DOK 1)
What concerns or interests a person
Beliefs about what is important
Competence based on skill or training
Salary outcomes from a job
During an interview, which action is appropriate? (DOK 1)
Chewing gum
Bringing a friend
Answering a phone call
Greeting with a firm handshake
What should always be included on a résumé? (DOK 1)
Personal medical history
Full list of childhood activities
Career objective
Social security number
A nurse avoids interrupting a patient, maintains eye contact, and repeats important points. These actions demonstrate: (DOK 2)
Verbal communication
Passive listening
Active listening
Prejudice
A student applying for a hospital job prints neatly, follows directions, and reviews her form for accuracy. Which skill is she using? (DOK 2)
Critical thinking
Job application strategies
Networking
Time management
A healthcare professional who adapts to new technology and training shows: (DOK 2)
Dependability
Acceptance of criticism
Willingness to learn
Competence
A patient speaks limited English and appears confused. Which strategy is most appropriate? (DOK 2)
Repeat instructions louder
Use medical terminology
Continue speaking quickly
Secure an interpreter
Which environment would BEST reduce communication barriers? (DOK 2)
A noisy waiting room
A room where the TV is playing
A quiet private space
A crowded hallway
A job seeker lists only reliable non-family references, includes accurate contact info, and prints clearly. These actions show: (DOK 2)
Cultural competence
Resume errors
Professionalism
Credentialing
Which action demonstrates teamwork in healthcare? (DOK 2)
Refusing to adjust your schedule
Ignoring peer concerns
Working independently without communication
Collaborating to reach patient-care goals
A clinic applicant watches interviewing videos, brings required documents, and arrives early. She is practicing: (DOK 2)
Cover-letter writing
Conflict resolution
Interview preparation
Diversity training
A patient becomes emotional during a procedure and begins raising their voice. What is the BEST communication strategy? (DOK 3)
Match their tone so they feel understood
Ignore the behavior until they calm down
Slow down your pace and speak calmly
Tell them to stop being emotional
Two students disagree about how to divide tasks for a presentation. Which conflict-management strategy combines assertiveness with teamwork? (DOK 3)
Avoiding
Acting
Accommodation
Adjusting (compromise)
A provider notices a patient avoids eye contact and keeps a large distance. What is the MOST culturally sensitive conclusion? (DOK 3)
The patient is always unfriendly
The patient did something wrong
These behaviors may relate to cultural norms
The patient does not understand English
A job applicant wants to stand out professionally. Which approach BEST matches employer expectations from the slides? (DOK 3)
Submitting a two-page résumé
Using slang to seem relatable
Following cover-letter guidelines and proofreading
Discussing personal problems during the interview
A professional receives feedback about speaking too fast with patients. What is the BEST response? (DOK 3)
Become defensive
Ignore the advice
Accept criticism and adjust communication speed
Avoid speaking with patients
A student chooses a health career because it aligns with their abilities, interests, and values. This demonstrates: (DOK 3)
Poor decision-making
Emotion-based choices
Evidence-based career planning
Impulsive behavior
A patient with hearing impairment struggles during instructions. Which combined strategy best supports effective communication? (DOK 3)
Speak quickly and repeat the instructions
Provide written instructions and eliminate background noise
Turn away so they can focus on your voice
Use only hand gestures
Teamwork in healthcare is defined as:
A group of people competing to finish tasks first
Joint action by people to achieve common goals
A group of individuals working independently
Assigning tasks based on hierarchy
Which of the following is a component of physical wellness?
Forgiving others
Lifelong learning
Diet and physical activity
Expressing feelings respectfully
Team conflict occurs due to differences in:
Technology
Salary
Personal factors, values, and personalities
Travel distance
Emotional wellness includes the ability to:
Follow strict rules
Practice religious beliefs
Adjust to life's changes and cope with stress
Demonstrate loyalty
Which is one of the 4 A's of stress management?
Admire
Analyze
Avoid
Advance
Which reactive strategy involves withdrawing or postponing the issue?
Adjusting
Accommodation
Acting
Avoiding
Social wellness includes:
Isolating yourself from others
Building positive relationships and communicating effectively
Ignoring cultural differences
Focusing only on personal goals
The authoritarian (acting) approach is especially useful when:
A team wants to brainstorm
Emotions are high or emergencies occur
Everyone disagrees equally
The team has no leadership
A healthcare team sets ground rules and ensures everyone has a voice. This is an example of:
Avoiding conflict
Healthy team communication
Acting strategy
Stress reduction
A student decides to “alter” stress by expressing feelings respectfully and compromising. This aligns with which stress management category?
Adapt
Alter
Accept
Avoid
A new employee adjusts their standards and focuses on the positive after a stressful week. They are using:
Accept
Adapt
Alter
Avoid
A conflict arises in a clinical lab group. They agree on a short-term solution. This best represents:
Acting
Adjusting (compromise)
Avoiding
Accommodation
A healthcare worker practices mental wellness by:
Eliminating all stress
Sleeping all day
Using creativity to solve problems
Practicing religious rituals
A team member yields to another person because the issue is minor. This is:
Accommodation
Avoiding
Acting
Altering
A student chooses to avoid hot-button topics and say no when overloaded. They are using:
Adapt
Accept
Avoid
Alter
A team checks if conflict is addressed in the right time, place, and spirit. This reflects:
Time management
Conflict evaluation
Stress adaptation
Emotional avoidance
A clinical team faces a disagreement about priorities. Best long-term teamwork approach:
Acting
Avoiding
Adjusting (compromise)
Accommodation
A healthcare worker identifies stressors they cannot change and shifts mindset. Strategy?
Adapt
Alter
Avoid
Adjust
A student feels unheard in groups. Best improvement strategy:
Acting
Ensuring open communication
Avoiding discussions
Focus only on tasks
Changing how one interprets stress and adjusting expectations reflects:
Altering stress
Avoiding stress
Adapting to stress
Accepting stress
Two students argue right before an exam. Best conflict strategy:
Accommodation
Adjusting
Acting
Avoiding
Balancing relationships, optimism, creativity, and physical routines demonstrates:
Only emotional wellness
Only physical wellness
Multidimensional wellness
Lack of structure
Which law protects patient information such as name, address, diagnosis, and billing information? (DOK 1)
OSHA
Patient Bill of Rights
HIPAA
Civil Torts
A patient’s right to “participate in treatment decisions” is part of the: (DOK 1)
Battery statute
HIPAA Privacy Rule
Patient Bill of Rights
Civil Court Mandate
Informed consent requires: (DOK 1)
A patient to sign without explanation
Medical information to be withheld for safety
Clear explanation of risks and benefits
Only verbal agreement with no documentation
Implied consent includes obligations that are: (DOK 1)
Highly technical
Understood without verbal expression
Signed by a witness
Legally invalid
Malpractice and negligence fall under which category of law? (DOK 1)
Criminal
Civil
Federal
Contract
A semi-conscious patient cannot legally sign consent forms. This falls under: (DOK 2)
Implied consent
Special consideration due to disability
HIPAA exemption
Criminal incapacity
A healthcare worker keeps patient information confidential and treats all patients equally. They are following: (DOK 2)
Criminal statutes
Standards of care
Public health law
Social justice policy
A nurse administers care without obtaining proper authorization. This violates: (DOK 2)
Civil tort protections
HIPAA coding rules
Standards of care
Organ donation regulations
Involuntary euthanasia is defined as: (DOK 2)
A patient choosing their own end-of-life plan
A family member providing medication assistance
Another person making an end-of-life decision for the patient
A physician refusing to treat a patient
A living will provides which type of information? (DOK 2)
Emergency contact numbers
Procedures the patient does or does not want
List of organ donation recipients
Insurance benefits
A patient refuses a life-saving surgery but is mentally competent. Ethically, the healthcare team should: (DOK 3)
Proceed without consent
Respect the patient’s autonomy
Call law enforcement
Transfer the patient immediately
A physician is unsure whether to share information about an infectious disease with public health authorities. Which principle applies? (DOK 3)
Nonmaleficence only
Justice over autonomy
HIPAA’s allowance for disease prevention
Civil tort limitations
A disagreement arises over organ donation based on differing family beliefs. What is the healthcare professional's best action? (DOK 3)
Choose the most medically beneficial option
Ignore the family’s concerns
A researcher must choose whether to enroll patients in a new experimental study. Which ethical principle must guide their decision? (DOK 3)
Cultural bias
Autonomy and informed consent
Criminal liability
HIPAA billing codes
A patient with a DNR suffers a cardiac arrest. Ethically and legally, the provider should: (DOK 3)
Begin CPR
Call security
Follow the directives stated in the DNR
Seek consent from the nearest family member
Advances in genetics show all humans share what percentage of genetic material? (DOK 1)
75%
90%
99.9%
60%
Culture is defined as: (DOK 1)
Biological traits determined by DNA
Customs, beliefs, and social forms of a group
Government-assigned categories
A classification based exclusively on skin color
Which of the following is a component of culture? (DOK 1)
Blood type
Language
Height
Hair texture
The primary language spoken in Middle Eastern cultures is: (DOK 1)
French
English
Arabic
Farsi
A group representing 54 countries with many ethnic groups is: (DOK 1)
Western
Middle Eastern
African
Scandinavian
A Muslim woman avoids eye contact with male providers. This behavior is best understood as: (DOK 2)
A sign of disrespect
A cultural norm related to modesty
A symptom of anxiety
A sign of noncompliance
Asian cultures may view frequent gestures as: (DOK 2)
Encouraging
Aggressive or threatening
Required for communication
Equivalent to eye contact
A patient prefers herbal therapy and acupuncture. This reflects: (DOK 2)
Western medicine
Spiritual disconnection
Eastern medicine practices
Lack of medical knowledge
Which strategy can reduce language barriers? (DOK 2)
Speaking rapidly
Using slang
Using pictures or gestures if culturally acceptable
Avoiding communication entirely
Acculturation refers to: (DOK 2)
Eliminating all previous cultural beliefs
Absorbing entirely into another culture
Learning beliefs/behaviors of a dominant culture
Rejecting cultural differences
A nurse assumes all members of a cultural group behave the same way. This demonstrates: (DOK 3)
Cultural competence
Stereotyping
Language sensitivity
Acculturation
A provider wants to build trust with a culturally diverse patient. The BEST approach is to: (DOK 3)
Apply one communication style to all patients
Avoid asking cultural questions to prevent offense
Use culturally respectful communication and ask open-ended questions
Focus only on completing required tasks
A patient refuses care from a male healthcare provider for cultural reasons. The best professional response is to: (DOK 3)
Insist the patient comply
Assign a female caregiver if possible
Ignore the request
Laugh it off
A provider using the "4 C's" framework (Call, Cause, Cope, Concerns) is practicing: (DOK 3)
Diagnostic triage
Cultural competence
Genetic counseling
Advanced interviewing
A healthcare professional wants to avoid bias and improve cultural sensitivity. Which approach is MOST effective? (DOK 3)
Rely on assumptions
Learn about patient beliefs and practice cultural humility
Only treat patients from similar backgrounds
Eliminate patient choice
