Refers to the upkeep and maintenance of cleanliness and orderliness in a house or a lodging establishment such as inn, hotel, apartel, condominium, resort, dormitory or a hospital.

What are the 5 phases of 5S?

In which country was 5S invented?

What is the English equivalent of the Japanese word ‘Seiri’?

What is the English equivalent of the Japanese word ‘Seiton’?

Which 5S defines in this picture?

What phase of 5S are we talking about when we regulate how we color code our tools how we use the red tag system?

Which of the following is not an advantage of implementing 5S technique?

staff members that clean the rooms and linen

RESPONSIBILITIES OF THE HOUSEKEEPING DEPARTMENT

what is BEST to be used?

This item is used for cleaning furniture, appliances and fixtures and should be color coded.

Cleaning material that is used for cleaning floors?

Which of the statement below is correct for cleaning schedule?

Which of the following is/are procedure for preparation for housekeeping task?

Which of the following statement is/are correct for standard etiquette and hospitable conduct?

Cleaning material that is used for cleaning floors?

12.  Regular inspeciton of appliances and furniture is a cleaning task practice?

Supervises, trains, and inspects the job performance of assigned employees to ensure that all procedures ar ecompleted to the hotel's standards. Assists where necessary to ensure optimum service to guests

Supervises, trains, and inspects the performance of assigned room attendants, turndown attendants, and floor attendants, ensuring that all procedures are completed to the hotel's standards.

Cleans guestrooms to the hotel's established standards of cleanliness. Expected to report any maintenance issues and handle guest special requests or complaints. Must ensure the confidentiality and security of all guestrooms.

Provides evening turndown service of the guest's bedding in preparation for a night's sleep while completing any additional cleaning of guestrooms, if needed, ensuring the hotel's established standards of cleanliness. Expected to report any maintenance issues and handle guest special requests or complaints. Must preserve the confidentiality and security of all guestrooms.

Cleans and maintains all furnishings and surfaces in public areas to meet the hotel's standards of cleanliness.

Receives dirty linen, issues clean linen and service towels to hotel personnel. Inspects condition of linen, removes damaged linen from service, and requests replacement items.

Supervises, trains, and inspects the performance of the public space cleaners to ensure that all public areas meet the hotel's standards.

Provides linen supplies for room attendants and stocks guestroom floor closets. Delivers and retrieves items requested by guests and the floor supervisor.

Proceses all soiled hotel bed linens, terry, and food and beverage table linens by operating all laundry/dry cleaning machinery in accordance with the hotel's standards. Cleans, presses, and finishes staff and guest garments if required.

The following is not part of the guest room cleaning sequence

_________ are meant to catch any problems that may have been overlooked during cleaning.

The housekeeping and ____________ department must work together to make sure that guest rooms are properly maintained

A ___________ supervises, trains, and inspects the performance of assigned room attendants, turndown attendants, and floor attendants, ensuring that all procedures are completed to the hotel's standards.

S.O.P. stands for ________________

The DND cards in a maids trolley belong to

Fold given at corners of the bed while bed-making is called

Bed making in the room is done

What code refers to the status of a room which is clean but needs minor repairs and servicing like spot shampooing, busted lights and defective appliance?

Identify what does DND room means?

The guest has settled his or her account, returned the room keys and left the hotel.

A suite room also known as Mini Suite.

A Room that is usually located at the top floor of the hotel.

A guest room that has a king-size bed, maybe occupied by one or two people or one small family.

It refers to a well-known renowned guest like a high ranking official or executive.

A guest is currently in the room.

The word “house” is referred to as ____ while “keeping” is for _____

Prepare billing of mini-bar consumption giving priority to rooms occupy by guests who are about to check out within the day.

Look for patches or holes and other entry points of insects and take corrective action.

Responsible for staff training, inter-department communications and staff scheduling.

Proceses all soiled hotel bed linens, terry, and food and beverage table linens by operating all laundry/dry cleaning machinery in accordance with the hotel's standards. Cleans, presses, and finishes staff and guest garments if required.

Which guideline should be followed when making beds?