Understanding Apologies

Front

What is empathetic language?

Back

Empathetic language is a way of expressing understanding and compassion towards someone else's feelings. An example is saying, 'It would hurt me if it happened to me.'

Front

What is the primary goal of an apology?

Back

The primary goal of an apology is to repair a friendship or relationship that has been damaged.

Front

What does the first 'A' in making an effective apology stand for?

Back

The first 'A' stands for 'Admit that you are wrong.' This is the first step in acknowledging a mistake.

Front

What does the second 'A' in making an effective apology stand for?

Back

The second 'A' stands for 'Acknowledge the hurt you've caused.' This involves recognizing the impact of your actions on others.

Front

Is admitting you are wrong a sign of weakness?

Back

No, admitting you are wrong is not a sign of weakness; it shows strength and accountability.

Front

What is an example of a poor apology?

Back

A poor apology might include phrases like 'I don't care how you feel' or 'It's not my problem,' which dismiss the other person's feelings.

Front

Why is it important to acknowledge the hurt caused in an apology?

Back

Acknowledging the hurt caused shows that you understand the impact of your actions and validates the other person's feelings.

Front

What are the consequences of not apologizing?

Back

Not apologizing can lead to unresolved conflict, damaged relationships, and ongoing resentment.

Front

What role does empathy play in making an apology?

Back

Empathy allows you to understand and share the feelings of the person you hurt, making your apology more sincere.

Front

What should you avoid when making an apology?

Back

You should avoid making excuses, arguing your point, or downplaying the situation.