Exceptional Customer Service

The greatest asset of any is company is the:

• building

• supplier

• customer

• land

"It is not the employer who pays the wages. It is the customer who pays the wages."

• Preston Tucker

• Bill Gates

• Henry Ford

• John Chrysler

78% of customers will leave a business because of a poor customer service experience and ... ?

• never come back

• come back in one week

• complain to the manager

• call the local newspaper

91% of unhappy customers will not willingly do business with you again.

• True

• False

70% of the customer’s perception of their buying experience will be based on ... ?

• selling price of all goods

• the quality of the promotions

• other customer's opinions

• how they are treated

Perception is our reality!

• True

• False

A person who has a bad customer service experience will tell between

• 0-5 people

• 5-8 people

• 9-20 people

• 25-30 people

For every customer who does complain, 26 others will

• also complain

• remain silent

Loyal customers are worth as much as ____times their first purchase.

• 2

• 3

• 5

• 10

Almost any business can exist without repeat customers.

• True

• False