
Exceptional Customer Service
Authored by Sarah Marks
Business
11th - 12th Grade
Used 155+ times

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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The greatest asset of any is company is the:
building
supplier
customer
land
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"It is not the employer who pays the wages. It is the customer who pays the wages."
Preston Tucker
Bill Gates
Henry Ford
John Chrysler
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
78% of customers will leave a business because of a poor customer service experience and ... ?
never come back
come back in one week
complain to the manager
call the local newspaper
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
91% of unhappy customers will not willingly do business with you again.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
70% of the customer’s perception of their buying experience will be based on ... ?
selling price of all goods
the quality of the promotions
other customer's opinions
how they are treated
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Perception is our reality!
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A person who has a bad customer service experience will tell between
0-5 people
5-8 people
9-20 people
25-30 people
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