Employability KOSSA

Before a meeting, you may be asked to key this document which outlines the topics to be discussed at the meeting:

• Minutes

• Parliamentary Rules of Order

• Financial Report

• Agenda

You should do all of the following when participating in an interview EXCEPT:

• Arrive 1 hour early

• Arrive 15 minutes early

• Stand until the interviewer asks you to sit

• Dress modestly and conservatively

Which of the following is acceptable attire for an interview?

• Navy suit and minimum jewelry

• Red suit and lots of jewelry

• Shirt and jacket with no tie for men

• Dirty or scuffed shoes

Notes from a meeting should be transcribe into final form

• A week later

• The day before the next meeting

• The next month

• As soon as possible after the meeting

Which of the following characteristics are important for an employee to provide good customer service?

• Enthusiastic and confident

• Friendly and positive

• Quiet and shy

• Both A and B

What is the total cash received if the register tapes shows sales of: $50, $100, $45, and $30?

• $220

• $225

• $230

• $235

How much will a $800 computer cost after you receive a 15% sales discount?

• $120

• $680

• $53

• $785

Which of the following is NOT an effective practice for scheduling appointments?

• Use clear handwriting and always use a pencil to allow for easy changes.

• Keep last year's appointment book and refer to it when making time-wise decisions for large projects.

• Double book several time slots throughout the day to make sure you have no down time.

• Leave some time unscheduled between appointments to allow for meetings or unplanned visitors.

Which of the following statements does NOT coincide with proper office safety standards?

• Employees should keep personal items such as cell phones and purses hidden from view to discourage a would-be thief.

• Candles, cup warmers, and space heaters can be used in office settings in order to help set a tone of good "ergonomics".

• At least one employee per floor should be trained in CPR procedures/first aid.

• When working alone at night, park your car in a well-lit area and ask for security to escort you to your car.

A company purchased 85 tablet computers at $399 each. How much was the bill, before taxes?

• $32,000.

• $33,915.

• $34,000.

• $36,000.