Let's Drive Sales! Post-Assessment

What are the steps of the Azadea Experience in order?

• Window, Greeting, Approaching, Sales Floor, Fitting Room, Cash Desk

• Window, Approaching, Greeting, Sales Floor, Cash Desk, Fitting Room

• Window, Sales Floor, Greeting, Fitting Room, Approaching, Cash Desk

Want vs Need Matrix: High Need/High Want is

• Prioritize

• Avoid

• Pursue

• Recognize

Want vs Need Matrix: High Want/Low Need is

• Prioritize

• Avoid

• Recognize

• Pursue

When a customer has low need/low want, they avoid. We can create a want.

• True

• False

The highest level of the Customer Satisfaction Pyramid includes

• Exciting

• Entertaining

• Selling Techniques

• Product Knowledge

• Empathy

Social Factors influencing Consumer Behavior include

• Need for Acceptance

• Role Models

• Tradition

• Motivation

Psychological Factors influencing Consumer Behavior include

• Motivation

• Emotional Attachment

• Culture

• Other People

A manager has a growth mindset when they are unwilling to learn and do not accept feedback.

• True

• False

A manager who has a growth mindset can build skills and turn challenges into learning opportunities.

• True

• False

SMART Goals stand for

• Specific, Measurable, Achievable, Relevant, Time-Bound

• Serious, Measurable, Achievable, Retained, Trained

• Smart, Measurable, Achievable, Replenishment, Time-Bound

• Smart, Measurable, Achievable, Relevant, Tropical