Business Communication-Quiz 1

Select all that are part of the communication process:

• Sender

• Feedback

• Barriers

• Channel

The process of sending and receiving messages that convey information, ideas, and beliefs.

• Protocol

• Culture

• Diversity

• Communication

A custom or rule of etiquette based on a tradition.

• Written communication

• Verbal communication

• Paralanguage

• Protocol

Two or more people working together to reach a goal.

• Autocratic

• Laissez-faire

• Team

• Democratic

A leadership style in which the leader encourages all members of a group to participate and share ideas equally

• Democratic

• Autocratic

• Laissez-faire

• Disgruntled

The attitude you project with the tone and pitch of your voice.

• Context

• Body Language

• Behavior

• Paralanguage

Anything that prevents clear, effective communication

• Context

• Barriers

• Body Language

• Paralanguage

Casual sharing of information with no customs or rules of etiquette involved.

• Context

• Paralanguage

• Formal communication

• Informal communication

The ability to motivate or guide others.

• Leadership

• Culture

• Communication

• Laissez-faire

The form of communication to summarize the minutes from a meeting

• Letter

• Phone Call

• Memo

• Text