ServSAfe Chapter 15 Coursebook

When should staff receive food safety training?

• When hired, and then periodically after that

• When they do not have foodservice experience

• When a new FDA Food Code comes out

• Only when they request

New staff must be trained in the critical areas of personal hygiene, cleaning and sanitizing, controlling time and temperature, and

• Crisis management

• Equipment handling

• HACCP plan creation

• Preventing cross-contamination

The manager’s responsibility for staff food safety training is to

• Provide all staff with video’s and DVDs for training

• Make sure that staff have the knowledge and skills to keep food safe

• Let staff learn on their own

• Test staff’s food safety knowledge

All new staff should receive training on

• HACCP

• General food safety

• Active managerial control

• Crisis management

What is the first task in training a large group of servers to prevent contamination of food?

• Assess the training needs of the servers on this topic

• Make a list of possible information to cover.

• Provide servers with operation manuals on the topic

• . Put the servers into small groups based on service experience

In which training method does a trainer ask a series of questions to draw on the knowledge and experience of the learners?

• Information search

• Guided discussion

• Jigsaw design

• Games

Which of the following is NOT one of the critical food safety knowledge topics that staff needs to know?

• Good personal hygiene

• Controlling time and temperature

• Preventing cross contamination

• Buying food from approved reputable suppliers

Entails assigning an experienced staff member for the

learner to follow and learn from.

• Classroom Training

• Technology-Based Training

• On-the-Job Training

Training that includes several learners being taught by a

manager or experienced staff member. The training should

include activity-based training.

• Classroom Training

• On-the-Job Training

• Technology-Based Training

Entails a learner seeing and listening to the training on the computer.

• Classroom Training

• On-the-Job Training

• Technology-Based Training