BA 310 Principles of Management - Ch 10 - Quiz #5

_____ is defined as the set of forces that cause people to behave in certain ways.

• Motivation

• Management

• Attribution

• Personality

_____, used to determine individual performance, can be challenging for a manager to impart in an employee.

• Ability

• Motivation

• Work environment

• Skills

According to the motivation framework, after a worker notices an unfilled need, the next step is:

• choosing a behavior that satisfies the need

• determining future needs

• searching for ways to satisfy the need

• evaluating need satisfaction

According to Maslow's hierarchy of needs, once an individual has satisfied his physiological needs, he turns his focus towards _____ needs.

• survival needs

• esteem

• belongingness

• security

Organizations provide adequate wages, comfortable temperatures, restrooms, ventilation, etc. as a means to address the _____ needs of its employees.

• belongingness

• self-actualization

• security

• physiological

When a manager tries to encourage social interaction among his subordinates, he is trying to address their need for _____.

• belongingness

• esteem

• security

• physiological

What is the most important idea for managers to remember from equity theory?

• People who feel underrewarded may try to decrease the inequity by increasing their inputs

• Employees must receive equal rewards irrespective of their overall performance

• For rewards to motivate employees, employees must perceive them as being fair

• Employees must consider their inputs equal to the inputs of their colleagues

When a subordinate has outstanding performance and his or her supervisor publicly praises it, the supervisor is using:

• positive reinforcement.

• punishment

• avoidance

• extinction

_____ represents an important method that managers can use to enhance employee motivation.

• Punishment

• Absenteeism

• Turnover

• Empowerment

Rewards tied specifically to _____ have the greatest impact on enhancing motivation.

• performance

• effort

• ability

• skill