Interpersonal Skills

What % of distractions in the workplace are caused by mobile phones?

• 35%

• 75%

• 28%

• 55%

True or false, when you show respect for others in the workplace, people will show respect for you.

• True
• False

Listening is an important part of communication.

• True
• False

What is the impact of unprofessional behaviour in the workplace?

• Impacts the company's profitability

• Increased sick days

• Missed deadlines

• Poor company reputation

• All of the above

What is the purpose of the Speak Up helpline?

(a)  

My boss is a customer?

• True

• False

Internal customers are...

• Co-workers

• Landowner

• Accounts department

• Boss

Probing questions could be _____/__________ questions

• open/closed

• open only

• closed only

• None of the above

Closed questions are questions that can be answered with _________ or ________.

• yes only

• no only

• yes or no

• all of the above

What interpersonal skills are used in responding to customer requests?

• Written communication; emails or text

• Problem solving

• Technical data and illustrations

• Health and Safety

• Positive attitude