5 conflict management styles

John and Max are in the same department for Ajisen and has always been unable to come to a conclusion for projects. John tend to keep quiet and stop contributing, keeping disagreements to himself. He will also try to leave meting as soon as possible when there is a conflict. Which conflict management style is this?

• Accommodating

• Competing

• Avoiding

• Collaborating

Sun and sky being the Manager of Pies&Spies bakery company who recently has a conflict with each others perception on the company’s goal, however Sun thinks that he should not continue the conflict about the outcome but instead build a strong relationship with Sky so that they can work together as a partner to help the business grow in the future.

• Avoiding

• Collaborating

• Accommodating

• Compromising

Although Charles and Jack have different ideas on the new sales promotion campaign, they try to negotiate and adopt a give-and-take approach. Which management style is this?

• Avoiding

• Competing

• Compromising

As the manager of PastaMania, what is the advantage of using compromising styles?

• Can provide a temporary solution while still looking for a win-win solution

• Conflict can be quickly resolved

• Makes all parties involved in the dispute feel valued and understood

• Useful if conflict will not produce a resolution toward the goal

Even though the project meant a lot to Ben (manager), he decided to follow Amy’s ideas to complete the project as he did not want her to feel demoralised.

• Avoiding

• Competing

• Collaborating

• Compromising

• Accommodating

May and Jane are both managers at McDonald’s. May is unhappy with Jane as she is always on her phone during her shift. When there is a crowd, Jane will not make the effort to help the other service crews. However, May did not confront Jane as she feels that Jane will not listen to her.

• Compromising

• Avoiding

• Competing

• Collaborating

• Accommodating

As managers of Swensen’s, what are the disadvantages of a competing style

• Takes a lot of time, energy and effort to achieve a resolution.

• Long-term goals may not be met as conflict is not addressed.

• Creates a less than ideal outcome since both sides give up part of their goals

• This style can breed hostility and resentment toward the person using it.

John and Max were recently asked to come up with a new menu for the restaurant’s 5th anniversary. However, both had a different idea. They then decided to include both of their ideas as there is an important relationship present between both parties.

• Collaboarting

• Compromising

• Accommodating

• Avoiding

• Competing

• Competing

• Avoiding

• Collaborating

• Accommodating

In meetings, Sally will try to discuss everyone's ideas and find solutions that involve everyone's ideas, which conflict management style is this?

• Competing

• Compromising

• Collaborating

• Accommodating