An Effective HCW

To be a member of a professional health care team, you'll need to

• have a professional attitude

• have a responsible nature

• be ethical

• all of the above

A job description entails

• how many vacation days a year you will receive.

• duties that go with the position you were hired to perform for the facility.

• a complete list of staff.

• the jobs of everyone in the facility.

Responsibilities of the HCW include ______________ to professionalism.

• refusal to submit

• commitment

True or False? Responsibilities of the HCW include lack of cooperation, lack of dependability, and poor conflict resolution.

• True

• False

Conflict resolution is defined as

• one staff member yelling louder than the person they are having a disagreement with.

• parties involved in a disagreement coming to an agreement peacefully and reasonably.

• one staff member gets fired and the other does not.

• everyone gets along perfectly all the time in the workplace.

True or False? Part of the HCW's responsibility to themselves is to maintain their career in good standing and reputation.

• True

• False

All communication within the healthcare facility should be

• unhealthy & in a professional manner

• healthy & unprofessional manner

• healthy & in a professional manner.

• neither healthy nor professional.

True or False? You should avoid last minute call in's when at all possible.

• True

• False

If you receive your work schedule for the next two weeks and you notice a conflict with your personal schedule, you should

• not say anything and call in sick on the day there is a conflict.

• argue with the team's staffing manager because she should know better than to schedule you on the weekend.

• find someone else to work your shift and not bother telling the team's staffing manager.

• discuss this in advance with the staffing manager so there is coverage for the shift.

True or false? If you and a co-worker exchange heated words in front of the client and their family, this is considered acceptable in the healthcare facility.

• True

• False