POB - UNIT 1

POB - UNIT 1

9th - 12th Grade

27 Qs

quiz-placeholder

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Credit (2)

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9th - 12th Grade

23 Qs

POB - UNIT 1

POB - UNIT 1

Assessment

Quiz

Business

9th - 12th Grade

Medium

Created by

Tierra McDonald

Used 11+ times

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27 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

A. a possible problem.

B. a unique individual.

C. in a hurry.

D. like most others.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?

Analyzer

Collaborator

Controller

Strategic

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?

A. She forgot to listen attentively to the caller.

B. She did not take written notes about the call.

C. She gave out a guest's room number.

D. She did not answer the caller with enough courtesy.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When Steven asks questions in an open-minded way, he avoids:

A. stating his own opinion.

B. attacking someone else's idea.

C. suggesting a better way to do something.

D. mentioning the truth.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All calls coming into a business should end as pleasantly as possible in order to:

A. provide callers with accurate information.

B. make the best use of an employee's time.

C. help an employee get a good review.

D. leave a good lasting impression with callers.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is not a tool that people use when participating in discussions?

A. Pointing out missing information

B. Sharing a personal experience

C. Building on someone else's comment

D. Helping the group summarize what has been said

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?

A. computer

B. technical

C. verbal

D. reading

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